Seasoned Customer Service Specialist & Showroom Experience Coordinator – Expert Appointment Scheduler & Client Engagement Lead for brighthush

Welcome to brighthush – Where Space Meets Story

At brighthush, we don’t just design closets, pantries, or home offices – we craft environments that tell your story. Since 1978, our mission has been to turn everyday homes into canvases of creativity, comfort, and connection. With a portfolio that spans elegant walk‑in closets, dynamic entertainment centers, versatile pantries, and functional home offices, we add tangible value by making space for what truly matters. If you’re passionate about customer experience, design, and creating lasting impressions, you’ll find a home here.

Why brighthush is the Place to Grow Your Career

• Clear Advancement Pathways: From Customer Service Specialist to Senior Specialist, Team Lead, or Project Manager – we map out your career trajectory.
• Robust Learning Ecosystem: Industry conferences, design workshops, cross‑functional shadowing, and mentorship programs keep you ahead of the curve.
• Inclusive, Collaborative Culture: Diversity is celebrated, equity is championed, and every voice is heard.
• Work‑Life Harmony: Flexible schedules, remote options, and wellness programs support your personal and professional life.
• Competitive Compensation & Perks: Health, dental, vision, 401(k) match, paid holidays, and a generous employee discount on all brighthush products.

Key Responsibilities – Your Impact in Action

As the first point of contact for clients and the steward of our showroom, you’ll blend precision, empathy, and creativity to elevate every interaction. Your day will be a dynamic mix of administrative excellence, customer engagement, and showroom leadership.

• Appointment Scheduling & Calendar Management: Use the CRM to coordinate design consultations, ensuring optimal timing, location, and resource allocation. Resolve scheduling conflicts with a proactive, solution‑oriented mindset.
• Multi‑Channel Customer Service: Handle inbound phone calls, emails, live chat, and in‑person visits. Deliver timely, courteous, and professional responses that reflect brighthush’s brand promise.
• Issue Resolution & Escalation: Identify client concerns, collaborate with designers and managers, and close issues swiftly, turning potential challenges into opportunities for delight.
• Showroom Stewardship: Greet visitors, maintain a pristine environment, manage the guestbook, and offer refreshments. Create an immersive experience that showcases our design philosophy.
• Administrative & Financial Support: Reconcile receivables with vendor invoices, process credit card payments, and maintain accurate financial records in line with company policies.
• Centralized Scheduling Collaboration: Work closely with the Centralized Scheduling team to verify consultation accuracy, resolve discrepancies, and ensure seamless coordination across regions.
• Customer Lifecycle Communication: Provide support related to installations, confirmations, and return visits, keeping clients informed and satisfied throughout the project journey.

Essential Qualifications – What We Expect

• 1–2 years of administrative or customer service experience in a fast‑paced environment.
• Associate’s degree in Business Administration, Accounting, or a related field (preferred).
• Exceptional verbal and written communication skills – polite, clear, and professional.
• Strong data entry and attention to detail; accuracy is non‑negotiable.
• Proficiency in calendar management and regional scheduling across multiple time zones.
• Self‑starter attitude with the ability to manage your own schedule and prioritize tasks.
• Tech‑savvy: Comfortable learning and applying business systems such as CAD, Epicor, Salesforce, Microsoft Office, and our proprietary CRM.

Preferred Qualifications – The Extra Edge

• Experience in showroom operations and client hospitality.
• Knowledge of credit card reconciliation and financial reporting.
• Background in design or interior‑decorating industries.
• Multilingual abilities to serve a diverse client base.
• Demonstrated ability to collaborate across cross‑functional teams.

Skills & Competencies – The Brighthush DNA

• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting client relationships.
• Organizational Excellence: Ability to juggle multiple tasks, prioritize effectively, and meet deadlines.
• Problem‑Solving: Quick thinker who can identify issues, propose solutions, and implement them efficiently.
• Communication: Clear, concise, and empathetic communication across all channels.
• Adaptability: Thrive in a dynamic environment where priorities shift rapidly.
• Team Collaboration: Work seamlessly with designers, managers, vendors, and fellow team members.
• Technology Proficiency: Comfortable navigating CRM systems, spreadsheets, and other digital tools.

Career Growth & Learning Opportunities – Your Path Forward

At brighthush, professional development is a cornerstone of our culture. We empower you to grow through:

• Mentorship programs pairing you with senior leaders who guide your career journey.
• Access to industry conferences, webinars, and design workshops that broaden your expertise.
• Cross‑departmental shadowing to diversify your skill set and deepen your understanding of the business.
• Clear promotion pathways: from Customer Service Specialist to Senior Specialist, Team Lead, or Project Manager.
• Regular performance reviews with actionable feedback and personalized growth plans.

Work Environment & Company Culture – Where Innovation Meets Inclusion

Our culture is built on collaboration, innovation, and a shared commitment to excellence. You’ll experience:

• A supportive team that values diverse perspectives and encourages creative problem‑solving.
• Open communication channels – your ideas matter and are acted upon.
• Flexible work arrangements to support work‑life balance, including remote options and flexible hours.
• Regular team‑building events, design showcases, and community outreach initiatives that foster connection.
• A focus on sustainability – our designs prioritize eco‑friendly materials and practices.

Compensation & Perks – Rewarding Your Excellence

While specific salary ranges vary by experience, we offer competitive pay aligned with industry standards. In addition to base salary, you’ll receive:

• Health, dental, and vision insurance for you and your family.
• Paid sick leave and paid holidays.
• 401(k) plan with company match to secure your future.
• Employee discount on all brighthush products and services.
• Professional development stipend to support your learning goals.
• Wellness programs, including gym memberships, mindfulness sessions, and health coaching.

How to Apply – Join the brighthush Family

Ready to bring your customer‑service expertise to a brand that values creativity, quality, and community? Click the link below to submit your application and become part of the brighthush story.

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Equal Opportunity Employer

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All hiring decisions are made without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other protected status.

Privacy & Legal

All applicant information will be handled confidentially in accordance with EEO guidelines. For more details, please review our and .