Seasoned Customer Service & Technical Support Specialist – Healthcare Solutions & Patient Care Excellence – Drive Impact at brighthush

About brighthush

brighthush is a pioneering force in the healthcare industry, redefining how medical devices, therapeutic solutions, and support services converge to elevate patient care worldwide. Founded in 1931, we have evolved from a modest medical supply company into a global leader that engineers life‑saving products and delivers world‑class support. Our guiding principle is simple yet powerful: Save and Sustain Lives. Every device we design, every training program we launch, and every customer interaction we facilitate is anchored in this mission.

Our legacy is built on relentless innovation, compassionate collaboration, and continuous improvement. We empower our teams to own their work, drive measurable results, and make a tangible impact on patients, clinicians, and communities across the globe. Whether you are a seasoned professional or just beginning your career, brighthush offers a purpose‑driven environment where your contributions matter and your growth is supported.

Why Join brighthush?

At brighthush, exceptional customer service is more than a function—it is the heartbeat of our organization. Our Customer Service Representatives are the frontline ambassadors who ensure that every client receives timely, accurate, and compassionate support. If you thrive in a fast‑paced, technology‑driven environment and enjoy solving real‑world problems, this role invites you to be part of a team that truly changes lives.

We offer a competitive salary range of $33,600 – $46,200 annually, complemented by a comprehensive benefits package that supports your health, financial security, and personal growth. Beyond compensation, you will find a culture that celebrates innovation, values diversity, and rewards initiative.

Key Responsibilities

As a Customer Service & Technical Support Specialist at brighthush, you will play a pivotal role in ensuring seamless client experiences across our product portfolio. Your day‑to‑day responsibilities will include:

• Deliver Outstanding Service: Provide expert support for brighthush’s rental therapy surfaces, bariatric products, and capital equipment, ensuring a smooth and satisfying experience for all clients.
• Primary Point of Contact: Handle inbound inquiries via phone, email, and chat, delivering accurate product information, troubleshooting guidance, and connecting customers with Clinical Account Managers for billing, pricing, inventory, and order management.
• Maintain Technical Expertise: Continuously deepen your knowledge of our product portfolio through ongoing training, self‑study, and industry research, staying current with updates, new releases, and best practices.
• Resolve Issues Efficiently: Address customer concerns promptly and professionally, adhering to established protocols and quality standards to achieve first‑contact resolution whenever possible.
• Escalate and Collaborate: Identify, document, and elevate process or system issues to the appropriate internal teams, working closely with sales, field service, and technical support to secure swift resolutions.
• Track Performance Metrics: Monitor and report on key performance indicators such as first‑contact resolution, customer satisfaction scores, and adherence to scheduled shifts.
• Continuous Improvement: Participate in ongoing improvement initiatives, sharing insights and suggestions that enhance customer experience and operational efficiency.
• Uphold Company Values: Contribute to a culture of excellence by embodying brighthush’s core values—courage, trust, and collaboration—in every interaction.

Essential Qualifications

To thrive in this role, you should meet the following essential qualifications:

• High school diploma or GED.
• Successful completion of new‑hire orientation and product training.
• Strong written, verbal, and interpersonal communication skills.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Experience using a call‑center platform and familiarity with a CRM system and an ERP tool.
• Excellent analytical, organizational, and problem‑solving abilities.
• Ability to multitask, manage competing priorities, and thrive in a fast‑paced environment.
• Professional, team‑oriented mindset with a collaborative approach to problem resolution.
• Flexibility to work weekends, holidays, and varying shift schedules.
• U.S. work authorization required; no visa sponsorship available.

Preferred Qualifications

While not mandatory, the following qualifications will give you a competitive edge:

• Minimum of 2 years of customer service experience, preferably in the healthcare or medical device sector.
• Prior exposure to rental or capital equipment support.
• Bilingual proficiency in Spanish (or another language) is a plus.
• Experience with technical troubleshooting and product support.
• Knowledge of healthcare regulations, billing processes, and inventory management.

Skills & Competencies

Success in this role requires a blend of technical aptitude, customer‑centric mindset, and strong interpersonal skills:

• Customer‑centric mindset with a passion for problem solving.
• Strong technical aptitude and quick learning curve.
• Effective time‑management and prioritization skills.
• Excellent teamwork and collaboration abilities.
• Adaptability to changing processes, technologies, and customer needs.
• High attention to detail and commitment to accuracy.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As a Customer Service Representative, you will have access to:

• Structured onboarding and continuous product training programs.
• Mentorship from experienced supervisors and cross‑functional leaders.
• Opportunities to transition into specialized roles such as Technical Support Specialist, Field Service Coordinator, or Account Management.
• Leadership development tracks for high‑performing team members.
• Access to industry conferences, webinars, and certifications.

Work Environment & Company Culture

brighthush fosters a culture that values courage, trust, and collaboration. Our remote‑friendly model allows you to work from anywhere in the United States, with a preference for candidates located within 40 miles of our Batesville, IN office. We celebrate diversity, encourage innovation, and reward initiative. Our team members enjoy:

• Flexible work schedules and remote work options.
• Inclusive and supportive workplace culture.
• Regular team‑building events and community outreach initiatives.
• Recognition programs that celebrate individual and team achievements.

Compensation, Perks, and Benefits

In addition to a competitive base salary, brighthush offers a comprehensive benefits package designed to support your health, financial well‑being, and work‑life balance:

• Medical, dental, and vision coverage starting on day one.
• Life, accident, short‑term and long‑term disability insurance.
• 401(k) retirement plan with company matching.
• Employee Stock Purchase Plan (ESPP) with discounted stock options.
• Flexible Spending Accounts (FSA) for healthcare and dependent care.
• Paid time off (20–35 days based on tenure), paid holidays, and paid parental leave.
• Employee Assistance Program (EAP) and mental health resources.
• Commuting benefits, employee discount programs, and childcare assistance.
• Educational assistance and tuition reimbursement for career‑related courses.

For more details on our benefits, please visit our Benefits Page.

Ready to Make a Difference?

If you are passionate about delivering exceptional customer service, eager to grow within a dynamic healthcare organization, and ready to contribute to life‑saving solutions, we invite you to apply today. Join brighthush and become part of a team that is dedicated to saving and sustaining lives—one patient at a time.

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