Seasoned Customer Success Manager – Onboarding & Growth Champion for Cutting‑Edge Automation Solutions at brighthush – Drive Client Success, Upsell, and Process Innovation

About brighthush

brighthush is a forward‑thinking technology partner that is redefining how businesses harness the power of automation. We blend state‑of‑the‑art software with a people‑first philosophy, enabling organizations to unlock unprecedented efficiency, creativity, and measurable impact. Our mission is simple yet profound: to help companies transform their operations, elevate their teams, and achieve sustainable growth through intelligent automation.

Guided by core values—integrity, humility, excellence, accountability, and genuine care—brighthush operates as a purpose‑driven, Christ‑centered community. We believe in serving people with grace, transparency, and a relentless commitment to excellence. Our culture is built on open communication, collaborative problem‑solving, and a shared passion for innovation. Whether you work from home, in a hybrid setting, or in our vibrant office, you’ll find a workplace that values your voice, respects your time, and encourages you to bring your authentic self to work.

Why Join brighthush?

• Impactful Work: You’ll be the first point of contact for our clients, shaping their experience from onboarding to long‑term success.
• Growth Opportunities: As a new department, you’ll help define processes, build best practices, and influence the future direction of our customer success strategy.
• Collaborative Culture: Work alongside product, engineering, and sales teams to create seamless, customer‑centric solutions.
• Flexible Work Arrangements: Fully remote, hybrid, or in‑office options available for the right candidate.
• Competitive Compensation: Base salary plus performance‑based commission, with a comprehensive benefits package.

Role Overview

We’re looking for a proactive, detail‑oriented Customer Success Manager to join brighthush’s growing team. This full‑time role is designed for someone who thrives on organization, excels in client communication, and is excited to build a new department from the ground up. You’ll be the linchpin that ensures our clients experience smooth onboarding, receive timely support, and discover the full value of our automation services.

Key Responsibilities

• Client Onboarding & Scheduling: Guide new clients through the onboarding journey, coordinate training sessions, and set up their first automation workflows. You’ll create customized onboarding plans, manage timelines, and ensure every touchpoint is executed flawlessly.
• Relationship Management: Maintain regular touchpoints, nurture long‑term relationships, and act as the advocate for client needs within brighthush. You’ll build trust, understand business objectives, and translate them into actionable insights.
• Technical Support: Resolve basic tech queries, troubleshoot issues, and collaborate with our engineering team to address more complex challenges. Your technical acumen will help clients maximize platform value.
• Value‑Add Identification: Analyze client usage patterns to recommend additional services, upsells, or cross‑sell opportunities that align with their goals. You’ll drive revenue growth while ensuring client success.
• Post‑Project Follow‑Up: Reach out to clients after project completion to gather feedback, assess satisfaction, and identify future support needs. Your follow‑up will inform continuous improvement.
• Process Improvement: Work closely with internal stakeholders to refine workflows, enhance CRM usage, and streamline communication channels. Your insights will shape the future of our customer success operations.
• Data & Reporting: Track key metrics (NPS, churn, adoption rates), generate reports, and provide actionable insights to leadership. Your data‑driven approach will guide strategic decisions.

Essential Qualifications

• Experience: 3+ years in customer success, account management, or a related client‑facing role. Demonstrated success in managing multiple accounts simultaneously.
• Organizational Skills: Proven ability to prioritize tasks, manage calendars, and coordinate cross‑functional initiatives without compromising quality.
• Communication: Excellent written and verbal communication skills; comfortable presenting to both technical and non‑technical audiences.
• Tech‑savvy: Familiarity with CRM systems, project management tools, and basic troubleshooting of software solutions. Experience with automation platforms is a plus.
• Client‑Centric Mindset: Ability to build trust and rapport with clients, turning challenges into opportunities for growth.
• Self‑Starter: Thrive in a fast‑moving, remote environment and can take initiative without constant supervision.
• Alignment with Values: Integrity, humility, excellence, accountability, and genuine care—core values that guide every interaction at brighthush.

Preferred Qualifications

• Experience in the automation or SaaS industry, particularly with workflow‑automation platforms.
• Background in data analysis or familiarity with metrics that drive customer success (e.g., churn, renewal rates).
• Knowledge of Christian‑based organizational culture or experience working in faith‑centered environments.
• Previous involvement in building or scaling a customer success function from scratch.
• Proficiency in multiple languages or experience serving a diverse client base.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and anticipating client needs.
• Problem‑Solving: Ability to diagnose issues quickly and propose effective solutions.
• Collaboration: Comfortable working cross‑functionally with product, sales, and engineering teams.
• Adaptability: Flexibility to pivot priorities in a dynamic environment.
• Time Management: Efficiently juggle onboarding, support, and strategic initiatives.
• Data‑Driven Decision Making: Leverage metrics to inform strategy and demonstrate impact.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as our technology. As the Customer Success Manager, you’ll:

• Lead the design and implementation of our customer success framework, setting industry standards.
• Mentor junior team members and shape the onboarding curriculum for new hires.
• Collaborate with senior leadership to influence product roadmap based on customer feedback.
• Participate in professional development programs, including certifications in customer success, project management, or data analytics.
• Explore leadership roles within the Customer Success, Product, or Operations divisions as the organization expands.

Work Environment & Culture at brighthush

• Transparent: Open communication channels, regular town‑halls, and honest feedback loops.
• Inclusive: Diverse perspectives are celebrated, and every voice is heard.
• Supportive: We provide the tools, resources, and mentorship needed for you to succeed.
• Fun & Lighthearted: While we work hard, we also laugh often, celebrate milestones, and keep the workplace drama‑free.
• Accountable: We hold ourselves to high standards of responsibility, integrity, and excellence.

Compensation & Benefits

We offer a competitive base salary of $48,000, complemented by a performance‑based commission structure that rewards your impact on client satisfaction and revenue growth. In addition, you’ll receive:

• Health, dental, and vision insurance.
• Flexible paid time off and a generous holiday schedule.
• 401(k) with company match.
• Professional development stipend and access to industry conferences.
• Remote work stipend for home office setup.
• Employee wellness programs, including virtual fitness classes and mental health resources.

How to Apply

If you’re ready to shape the future of customer success at brighthush, we’d love to hear from you. Submit your resume, a cover letter that showcases your passion for client success, and any relevant portfolio or case studies. Let’s build something meaningful together.

Apply to this job now