Seasoned Customer Success & Renewable Energy Support Specialist – Championing Client Satisfaction, Technical Excellence, and Sustainable Growth at brighthush (Remote)

Welcome to brighthush – Where Renewable Energy Meets Exceptional Service

At brighthush, we’re more than a renewable‑energy provider; we’re a catalyst for change. Founded in 2011, our mission has always been to empower communities, businesses, and municipalities across the Northeast to transition to clean, reliable power. Today, our portfolio spans over fifty projects, ranging from expansive community solar farms to custom installations for breweries, restaurants, and local enterprises. Every project is a testament to our commitment to engineering excellence and a customer‑centric philosophy that places client satisfaction at the heart of everything we do.

Why the Renewable‑Energy Landscape Is Thriving – And Why You Should Be Part of It

The renewable‑energy sector is accelerating at an unprecedented pace. Technological breakthroughs, evolving policy frameworks, and a growing consumer appetite for sustainable solutions are converging to create a wave of opportunity. At brighthush, we harness cutting‑edge solar technology, advanced energy storage, and data‑driven analytics to deliver scalable, resilient power systems that meet the unique needs of each client. Our vision is simple: become the leading integrated renewable‑energy partner in the Northeast while fostering a culture of continuous learning, collaboration, and environmental stewardship.

Role Overview – Your Mission as a Customer Success Champion

As a Customer Success & Renewable Energy Support Specialist, you will be the frontline advocate for our clients. Your voice, expertise, and empathy will shape the customer journey, ensuring every interaction is seamless, informed, and positive. You will bridge the gap between our technical teams and our customers, translating complex engineering concepts into clear, actionable guidance that empowers clients to achieve their sustainability goals.

Key Responsibilities – What You’ll Do Every Day

• Customer Engagement: Serve as the primary point of contact across phone, email, chat, and our customer portal, delivering timely, accurate, and friendly support.
• Ticket Management: Log, prioritize, and resolve support tickets using our CRM and ticketing systems, escalating complex issues to the appropriate internal teams.
• Cross‑Functional Coordination: Collaborate closely with engineering, procurement, and project management to keep clients informed about project status, timelines, and technical nuances.
• Data Stewardship: Maintain meticulous records in our CRM, ensuring data integrity and accessibility for future reference.
• Process Improvement: Analyze support workflows, identify bottlenecks, and propose solutions to enhance efficiency and customer satisfaction.
• Knowledge Management: Contribute to the creation and maintenance of FAQs, troubleshooting guides, and best‑practice documentation.
• Onboarding & Training: Guide new customers through onboarding, installation, and commissioning, ensuring a smooth transition to ongoing maintenance.
• Continuous Learning: Participate in regular training sessions to stay abreast of product updates, industry trends, and customer support best practices.

Essential Qualifications & Experience

• High school diploma or equivalent; a bachelor’s degree in business, communications, or a related field is a plus.
• Minimum of 1–2 years of customer support experience, preferably in a technical or renewable‑energy environment.
• Strong verbal and written communication skills in English; additional languages are an asset.
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and ticketing systems (e.g., Zendesk).
• Excellent problem‑solving abilities and a proactive mindset.
• Ability to manage multiple priorities in a fast‑paced, remote work setting.

Preferred Qualifications & Bonus Skills

• Experience in the renewable‑energy sector or with technical products.
• Knowledge of solar technology, grid integration, or energy storage solutions.
• Familiarity with project management tools (e.g., Asana, Trello).
• Previous exposure to remote work environments and virtual collaboration tools.
• Demonstrated commitment to sustainability and environmental stewardship.

Core Competencies & Soft Skills

• Customer‑First Mindset: Empathy, patience, and a genuine desire to help clients succeed.
• Technical Aptitude: Ability to grasp complex concepts quickly and explain them in layman’s terms.
• Communication Excellence: Clear, concise, and professional communication across all channels.
• Organizational Skills: Strong attention to detail, time management, and the capacity to juggle multiple tasks.
• Collaboration: Comfortable working cross‑functionally with engineering, sales, and operations teams.
• Adaptability: Thrive in a dynamic environment where priorities can shift rapidly.

Career Pathways & Professional Development at brighthush

We believe in nurturing talent from the ground up. As you grow in your role, you’ll have the chance to:

• Advance to senior support specialist or team lead positions.
• Transition into project management, technical support, or sales roles.
• Participate in industry conferences, webinars, and certification programs.
• Contribute to internal initiatives such as sustainability reporting, community outreach, and product development.
• Receive mentorship from seasoned professionals across the organization.

Our learning ecosystem is robust: access to online courses, workshops, tuition reimbursement for relevant certifications, and a culture that rewards curiosity and continuous improvement.

Culture & Work Environment – The brighthush Experience

brighthush’s culture is built on transparency, collaboration, and a shared passion for renewable energy. We celebrate successes together, learn from challenges, and continuously strive for excellence. Our remote‑first approach means you can work from anywhere in Vermont or beyond, while staying connected through weekly virtual huddles, monthly town halls, and informal coffee chats. We value diversity, equity, and inclusion, actively fostering an environment where every voice is heard and every perspective is respected.

Compensation, Benefits & Perks – What We Offer

We offer a competitive hourly rate of USD 18–25 per hour, with potential for performance‑based bonuses. In addition to your base pay, you’ll enjoy:

• Health & Disability Insurance: Comprehensive medical, dental, and vision coverage.
• Life Insurance: Basic life coverage with the option to purchase additional plans.
• Employee Discounts: Savings on renewable energy installations for your home and family.
• Flexible Working Hours: Choose a schedule that aligns with your lifestyle.
• Career Training: Access to online courses, workshops, and tuition reimbursement for relevant certifications.
• Company Laptop & Home Office Setup: We provide a high‑performance laptop, monitor, and ergonomic accessories to ensure you’re comfortable and productive.
• Paid Time Off & Holidays: Generous vacation policy, sick leave, and paid holidays.
• Wellness Programs: Mental health resources, virtual fitness classes, and wellness stipends.

How to Apply – Join the brighthush Team Today

If you’re passionate about delivering outstanding customer experiences and want to contribute to a greener future, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush. Our hiring team will review your application promptly and reach out to schedule a conversation.

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Join brighthush Today – Shape the Future of Clean Energy

At brighthush, every customer interaction is an opportunity to make a difference. By joining our team, you’ll help clients navigate the renewable‑energy landscape, ensuring they receive reliable, sustainable solutions that power their businesses and communities. If you’re ready to combine your customer service expertise with a passion for clean energy, apply now and become an integral part of our mission to create a brighter, more sustainable world.