Seasoned Customer Support Specialist – Extra Services Zen Team – Remote Travel Technology Operations – Join brighthush’s Innovative Global Travel Tech Hub

Welcome to brighthush: Where Travel Meets Technology

brighthush is a trailblazer in the global travel technology landscape, redefining how travelers, hotels, and service providers connect and collaborate. By fusing state‑of‑the‑art software with intuitive, human‑centric experiences, we empower our partners to streamline booking management, elevate operational efficiency, and craft unforgettable journeys for millions of travelers worldwide. Our mission is simple yet powerful: to make travel seamless, accessible, and enjoyable for everyone.

Why Your Next Career Move Should Be with brighthush

At brighthush, you’ll join a forward‑thinking team that thrives on creativity, collaboration, and continuous improvement. We champion a culture of transparency, respect, and inclusion, ensuring every voice is heard and every idea has the chance to flourish. Whether you’re a seasoned professional or just starting your career, brighthush offers a dynamic environment where you can grow, learn, and make a tangible impact on the travel industry.

Role Overview

The Customer Support Specialist – Extra Services Zen Team is a pivotal role that keeps our clients’ journeys smooth and stress‑free. You’ll act as the bridge between travelers, hotels, and suppliers, resolving booking issues, managing add‑on services, and ensuring that every interaction reflects brighthush’s commitment to excellence.

Key Responsibilities

• Resolve client inquiries related to bookings, modifications, cancellations, and ancillary services with speed and accuracy.
• Provide expert guidance on product offerings, travel itineraries, and best‑practice solutions to enhance customer satisfaction.
• Communicate professionally with suppliers, hotels, and clients via email and phone, maintaining a courteous and solution‑oriented tone.
• Utilize our CRM platform and internal databases to log, track, and close tickets, ensuring data integrity and compliance.
• Collaborate with cross‑functional teams—Product, Engineering, and Sales—to relay customer feedback and drive continuous improvement.
• Monitor key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores, striving to exceed targets.
• Participate in regular training sessions, product updates, and industry seminars to stay current on travel trends and technology.
• Contribute to the development of knowledge base articles, FAQs, and troubleshooting guides to empower both customers and internal teams.

Essential Qualifications

• Upper‑intermediate proficiency in English (spoken and written), with strong communication skills and a polished professional demeanor.
• Demonstrated interpersonal strengths: kindness, empathy, stress resilience, politeness, and a strong sense of responsibility.
• Proven ability to learn quickly, adapt to new systems, and maintain a results‑focused mindset.
• Reliable access to a high‑speed internet connection, a functional computer, and a clear microphone for seamless communication.
• Experience in a customer‑facing role within the travel, hospitality, or related service industry is highly desirable.
• Familiarity with booking engines, reservation systems, or CRM platforms (e.g., brighthush, brighthush, or similar) is a plus.

Preferred Qualifications

• Prior experience in a remote support environment, managing high‑volume ticket queues.
• Knowledge of international travel regulations, visa processes, and multi‑currency booking nuances.
• Multilingual capabilities (e.g., Spanish, French, German) to serve a diverse global clientele.
• Background in data analysis or reporting, with the ability to extract insights from customer interactions.
• Certification in customer service excellence or related fields.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering outstanding service and turning challenges into opportunities.
• Problem‑Solving: Ability to diagnose issues quickly, think critically, and propose effective solutions.
• Technical Proficiency: Comfortable navigating multiple software tools, databases, and communication platforms.
• Time Management: Efficiently juggle multiple tickets while maintaining quality and adherence to SLAs.
• Collaboration: Works seamlessly with internal stakeholders and external partners to achieve shared goals.
• Adaptability: Thrives in a fast‑moving environment, embracing change and continuous learning.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. We offer:

• Structured onboarding and mentorship programs to accelerate your integration into the team.
• Access to industry‑leading training modules, webinars, and certifications covering travel tech, customer experience, and data analytics.
• Regular performance reviews with clear pathways for advancement into senior support, team lead, or product specialist roles.
• Opportunities to participate in cross‑departmental projects, expanding your skill set and visibility across the organization.
• Annual travel perks, including discounted stays and experiences, allowing you to explore new destinations while staying connected to the industry.

Work Environment & Company Culture

brighthush embraces a fully remote, flexible work model that empowers you to balance professional and personal commitments. Our culture is defined by:

• Inclusivity: A diverse workforce where every perspective is valued.
• Transparency: Open communication channels and regular town‑hall meetings.
• Innovation: Encouragement to experiment, iterate, and bring fresh ideas to the table.
• Well‑being: Access to mental health resources, virtual fitness classes, and wellness stipends.
• Community: Virtual coffee breaks, team‑building activities, and global hackathons.

Compensation & Benefits

We offer a competitive remuneration package designed to reward performance and dedication:

• Base salary: €600 gross per month.
• Performance‑based bonus: up to €150 gross per month, tied to key performance indicators such as resolution time, customer satisfaction, and ticket volume.
• Flexible working hours: 2 days on, 2 days off, with core availability from 9 a.m. to 9 p.m. GMT+3.
• Remote work stipend: coverage for home office setup, high‑speed internet, and essential equipment.
• Corporate discounts on hotels, travel packages, and partner services.
• Professional development budget: annual allowance for courses, certifications, and conference attendance.
• Health and wellness benefits: access to virtual health consultations and a wellness fund.

Equal Opportunity Statement

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, or any other protected status.

Ready to Make an Impact?

If you’re passionate about delivering world‑class customer service, thrive in a fast‑paced travel tech environment, and want to grow your career while working from anywhere in the world, we’d love to hear from you.

Apply today and join brighthush in redefining the future of travel.