Seasoned Customer Support Specialist – Tire Guru Product Support & Client Success Lead – Driving Automotive Innovation & Customer Success at brighthush

Welcome to brighthush – Where Innovation Meets Service Excellence

brighthush is more than a software provider; we are a catalyst for change in the automotive service industry. Since our founding in 2019, we have empowered over 30,000 repair shops worldwide, processing more than 50 million repair orders annually. Our mission is clear: unlock the full potential of every shop we serve. We achieve this by delivering intuitive, cloud‑based solutions that automate workflows, enable touch‑less payments, and provide real‑time communication tools. The result? Shop owners can focus on what they do best—delivering quality service and building lasting relationships—while we handle the technology that keeps them ahead of the curve.

Why brighthush is the Place to Grow Your Career

At brighthush, we believe that people are the heart of every successful business. That’s why we invest heavily in our talent: we foster a culture that rewards initiative, encourages continuous learning, and celebrates every win—big or small. Our teams are not just employees; they are partners in our customers’ success stories. Whether you’re a seasoned professional or just starting your career, you’ll find a place where your ideas matter, your growth is accelerated, and your impact is felt across the entire automotive service ecosystem.

About the Role: Customer Support Specialist – Tire Guru

We are looking for a dedicated Customer Support Specialist to champion the Tire Guru product line. This role is perfect for an entry‑level professional who thrives on helping clients, solving complex problems, and mastering new technology. You will be the first line of support for our Tire Guru customers, guiding them through onboarding, troubleshooting, and best‑practice adoption. Your success will directly influence customer satisfaction, retention, and the overall reputation of brighthush in the tire and automotive industry.

Key Responsibilities

• Client Onboarding & Training – Conduct live demos, create training materials, and walk new customers through Tire Guru’s features to ensure a smooth transition.
• Technical Support & Issue Resolution – Diagnose and resolve software issues via phone, email, and chat, escalating complex problems to engineering when necessary.
• Product Knowledge Development – Continuously learn the full suite of Tire Guru capabilities, staying up‑to‑date with new releases and industry trends.
• Relationship Building – Establish trust with customers by providing proactive support, gathering feedback, and acting as their advocate within brighthush.
• Process Improvement – Identify recurring support patterns, suggest enhancements, and collaborate with product teams to refine user experience.
• Documentation & Knowledge Base – Author and maintain clear, concise support articles, FAQs, and troubleshooting guides for both customers and internal teams.
• Cross‑Functional Collaboration – Work closely with Sales, Product, and Engineering to align on customer needs and product roadmap.
• Performance Metrics – Track and report on key KPIs such as response time, resolution rate, and customer satisfaction scores.
• Continuous Learning – Participate in regular training sessions, webinars, and industry conferences to stay ahead of market shifts.
• Customer Advocacy – Serve as the voice of the customer in internal meetings, ensuring their needs are reflected in product development.

Essential Qualifications

• 0–2 years of customer support experience, preferably in SaaS or tech‑focused environments.
• Strong verbal and written communication skills in English; additional languages are a plus.
• Proficiency with web‑based software applications and a quick learning curve for new tools.
• Demonstrated ability to prioritize tasks, manage multiple projects, and negotiate priorities with end users.
• Technical aptitude: comfortable troubleshooting software issues, using help‑desk platforms, and navigating CRM systems.
• Team‑player mindset with the capacity to work independently and collaboratively.
• Positive, solution‑oriented attitude and a genuine passion for customer success.
• Basic understanding of data analytics and reporting tools.

Preferred Qualifications

• Experience in the automotive or tire industry, or familiarity with shop management software.
• Knowledge of payment processing, workflow automation, or touch‑less payment solutions.
• Previous exposure to customer success or account management roles.
• Experience with ticketing systems such as Zendesk, Freshdesk, or ServiceNow.
• Familiarity with API integrations and basic scripting (Python, JavaScript).

Skills & Competencies

• Customer‑Centric Mindset – Empathy, active listening, and a commitment to exceed expectations.
• Problem‑Solving – Analytical thinking, root‑cause analysis, and creative troubleshooting.
• Technical Fluency – Comfortable with cloud‑based platforms, APIs, and basic scripting.
• Time Management – Ability to juggle multiple tickets, deadlines, and stakeholder requests.
• Collaboration – Strong interpersonal skills, open to feedback, and adept at cross‑functional teamwork.
• Adaptability – Thrive in a fast‑moving environment, embrace change, and continuously improve.
• Communication – Clear, concise, and persuasive communication across all channels.

Career Growth & Learning Opportunities

At brighthush, your career path is defined by your ambition, not by a rigid hierarchy. As a Customer Support Specialist, you’ll gain:

• Hands‑on experience with cutting‑edge automotive technology and a deep understanding of the tire market.
• Mentorship from senior support engineers, product managers, and sales leaders.
• Access to internal training programs, certifications, and industry conferences.
• Clear progression tracks into Senior Support, Technical Account Management, Product Management, or Engineering.
• Opportunities to lead projects, influence product roadmaps, and shape the future of brighthush’s customer experience.
• Exposure to data‑driven decision making and analytics tools that inform product strategy.
• Regular performance reviews that focus on skill development and career aspirations.

Work Environment & Company Culture

brighthush’s culture is built on innovation, transparency, and mutual respect. We celebrate diversity, encourage open dialogue, and reward bold ideas. Our remote‑first approach means you can work from anywhere while staying connected through weekly stand‑ups, virtual coffee breaks, and an inclusive Slack community. We also host quarterly hackathons, wellness challenges, and community service days to keep our teams energized and engaged. In addition, we provide a flexible work schedule that respects work‑life balance and supports personal growth.

Compensation & Perks

While specific figures vary by location and experience, brighthush offers a competitive salary package that includes:

• Base salary commensurate with market rates for entry‑level support roles.
• Performance‑based bonuses tied to customer satisfaction and support metrics.
• Comprehensive health, dental, and vision insurance.
• 401(k) matching program to help you plan for the future.
• Unlimited paid time off and flexible work hours.
• Professional development stipend for courses, certifications, and conferences.
• Employee stock options to share in brighthush’s growth.
• Wellness programs, including gym memberships and mental health resources.
• Annual team‑building retreats and off‑site workshops.

How to Apply

If you’re ready to join a company that values your voice, rewards your growth, and lets you make a real impact, we’d love to hear from you. Click the link below to submit your application and start your journey with brighthush today.

Apply to This Job

Closing Statement

At brighthush, we’re not just building software; we’re building a community of passionate professionals who are dedicated to transforming the automotive service industry. As a Customer Support Specialist for Tire Guru, you’ll be at the forefront of that transformation, helping customers unlock new levels of efficiency and profitability. If you’re eager to learn, ready to collaborate, and excited to grow with a forward‑thinking company, we encourage you to apply now. Let’s drive success together—one tire at a time.