Seasoned Customer Support Specialist – Travel & Hospitality – Remote, Flexible Hours, Full/Part Time – Elevate Guest Journeys, Drive Satisfaction, and Shape Global Travel Experiences at brighthush

Welcome to brighthush – Where Every Journey Becomes a Story

At brighthush, we’re more than a travel company; we’re a movement that reimagines how people experience the world. From luxury cruises that glide across turquoise seas to adrenaline‑filled adventure tours that push the limits of exploration, we curate unforgettable moments for travelers across every continent. Our mission is simple yet powerful: turn every journey into a story worth sharing. With a rapidly expanding global customer base, we rely on a dedicated team of support specialists who embody curiosity, empathy, and relentless service excellence.

Why Remote, Why Now?

Remote work is more than a trend—it’s a lifestyle that empowers our team to blend work with personal passions. Whether you’re a seasoned travel enthusiast or a customer‑service pro looking for a fresh challenge, brighthush offers a flexible schedule that fits your life. You can choose part‑time or full‑time, work from any U.S. location, and still be part of a vibrant, collaborative community that celebrates diversity, creativity, and continuous learning.

Position Overview

We’re on the hunt for a motivated, detail‑oriented Customer Support Specialist who thrives in a fast‑paced, remote environment. In this role, you’ll be the first point of contact for travelers seeking assistance with bookings, itineraries, and travel‑related questions. Your goal: ensure every client feels heard, supported, and excited about their upcoming adventure.

Key Responsibilities

• Multi‑Channel Communication: Respond to customer inquiries via email, phone, and live chat with professionalism and a friendly tone.
• Booking Expertise: Provide accurate, up‑to‑date information on travel bookings, itineraries, and policies, ensuring clients have all the details they need.
• Issue Resolution: Troubleshoot common client issues, from payment hiccups to itinerary changes, and escalated complex matters to the appropriate internal teams.
• Knowledge Management: Stay current on supplier systems, travel regulations, and internal procedures; update knowledge bases as needed.
• Follow‑Up & Satisfaction: Reach out to clients post‑booking to confirm satisfaction, gather feedback, and offer additional travel insights.
• CRM Mastery: Log all communications accurately using our internal CRM and ticketing systems, ensuring data integrity and traceability.
• Professionalism & Empathy: Maintain a calm, courteous demeanor even under pressure, embodying brighthush’s commitment to exceptional customer service.

Essential Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Minimum 1 year of customer service experience, preferably in travel, hospitality, or a related field.
• Proficiency in English (written and spoken); additional languages are a plus.
• Strong communication skills, with the ability to explain complex information clearly.
• Self‑motivated, able to work independently while staying aligned with team goals.
• Comfortable using online tools, booking portals, and CRM systems.
• Reliable high‑speed internet connection and a quiet, professional home workspace.
• Legal eligibility to work in the United States and age 18 or older.

Preferred Qualifications

• Prior experience in the travel industry or with travel booking platforms.
• Familiarity with travel insurance, visa requirements, and international regulations.
• Experience with ticketing systems such as brighthush, brighthush, or similar.
• Knowledge of travel‑related software (e.g., brighthush, brighthush, or brighthush).
• Previous exposure to remote work environments and asynchronous communication.

Skills & Competencies for Success

• Customer‑Centric Mindset: Passion for helping others and a genuine desire to create memorable experiences.
• Problem‑Solving: Ability to analyze issues quickly and propose effective solutions.
• Time Management: Prioritize tasks, meet response time SLAs, and manage multiple conversations simultaneously.
• Tech Savvy: Comfortable navigating new software, troubleshooting technical glitches, and learning new tools on the fly.
• Adaptability: Thrive in a dynamic environment where travel trends, policies, and customer expectations evolve rapidly.
• Team Collaboration: Communicate effectively with cross‑functional teams (sales, operations, marketing) to resolve complex issues.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Support Specialist, you’ll have access to:

• Comprehensive onboarding and ongoing mentorship from senior support leaders.
• Certification pathways—such as travel agent credentials—if you wish to deepen your industry expertise.
• Regular skill‑building workshops covering advanced customer service techniques, conflict resolution, and product knowledge.
• Clear career ladder: from Support Specialist to Senior Specialist, Team Lead, or even cross‑functional roles in Sales, Operations, or Product.
• Annual performance reviews with transparent metrics and growth plans.

Work Environment & Company Culture

brighthush is built on a foundation of trust, flexibility, and community. Our remote culture is anchored by:

• Weekly virtual coffee chats and monthly town‑hall meetings to keep everyone connected.
• Access to a digital collaboration hub (brighthush, brighthush, brighthush) for real‑time communication.
• A supportive online community where team members share travel tips, industry news, and personal milestones.
• Inclusive policies that celebrate diverse backgrounds, perspectives, and life experiences.
• Encouragement to pursue personal passions—whether that’s hiking, photography, or learning a new language—because we believe a well‑balanced life fuels better service.

Compensation, Perks & Benefits

While specific figures vary based on experience and role level, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with market rates for remote customer support roles.
• Performance‑based bonuses tied to customer satisfaction metrics and team goals.
• Health, dental, and vision insurance options for full‑time employees.
• Paid time off (PTO) and flexible holiday scheduling.
• Generous travel discounts and perks—enjoy discounted stays, flights, and experiences worldwide.
• Professional development stipend for courses, certifications, or conferences.
• Access to a company‑wide wellness program, including virtual fitness classes and mental health resources.

How to Apply

Ready to turn your passion for travel into a rewarding career? Join brighthush and help us create unforgettable journeys for travelers around the globe. Click the link below to submit your application and start your adventure with us.

Apply to this role at brighthush

Our Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds, cultures, and walks of life.

AI & Hiring Transparency

We may use AI tools to support parts of the hiring process—such as reviewing applications, analyzing resumes, or assessing responses—to identify potential inconsistencies or verification signals. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are made by our experienced hiring managers. If you would like more information about how your data is processed, please contact us.