Seasoned Customer Training Specialist – Championing Seamless Software Adoption, Onboarding, and Continuous Learning for Automotive Dealerships at brighthush

Welcome to brighthush – Where Automotive Innovation Meets Customer Success

At brighthush, we’re more than a software provider; we’re a catalyst for transformation in the automotive industry. Our cloud‑based platform empowers dealerships to streamline sales, service, parts, and finance operations, turning raw data into actionable insights and customers into lifelong advocates. With a focus on intuitive design, robust scalability, and deep integration into the day‑to‑day realities of automotive commerce, we help our partners unlock new revenue streams and deliver unparalleled customer experiences.

Founded on a passion for innovation and a commitment to customer success, brighthush has evolved from a niche startup into a trusted partner for thousands of dealerships across North America. Our mission is simple: enable automotive professionals to work smarter, faster, and more collaboratively so they can focus on what matters most—selling cars, servicing customers, and growing their businesses.

Why This Role Matters – The Heartbeat of Customer Success

As a Customer Training Specialist, you become the bridge between complex technology and real‑world business outcomes. You will be the face of brighthush’s solutions, guiding dealerships through a seamless transition from implementation to mastery. Your expertise will shape how our customers adopt, use, and ultimately thrive with our platform.

In this role, you will:

• Translate technical features into practical, business‑centric training.
• Build lasting relationships with dealership leaders and frontline staff.
• Drive adoption metrics that directly influence revenue growth and customer satisfaction.
• Collaborate with cross‑functional teams to continuously refine our training ecosystem.

Key Responsibilities – A Day in the Life

On‑Site Implementation & Training (80% Travel)

• Travel to dealership locations across the country to install, configure, and customize brighthush software.
• Deliver live, hands‑on training sessions tailored to each dealership’s unique workflow and business goals.
• Facilitate workshops that empower sales, service, parts, and finance teams to leverage the platform’s full potential.

Customer Relationship Management

• Establish trust with dealership management, understanding their operational challenges and strategic objectives.
• Act as the primary point of contact for training‑related inquiries, ensuring a smooth, responsive experience.
• Document customer feedback and use it to influence product enhancements and training content.

Pre‑ and Post‑Implementation Support

• Develop detailed implementation plans in collaboration with the Implementation and Support teams.
• Coordinate logistics, resources, and timelines to ensure on‑time delivery.
• Conduct post‑go‑live follow‑ups, measuring adoption rates, identifying gaps, and providing targeted remediation.

Continuous Learning & Knowledge Sharing

• Stay abreast of product updates, industry trends, and best practices.
• Contribute to the creation and refinement of training materials, knowledge bases, and e‑learning modules.
• Lead internal knowledge‑sharing sessions to elevate the entire Training Department.

Data Collection & Reporting

• Gather quantitative and qualitative feedback from clients.
• Track training metrics such as completion rates, skill assessments, and adoption milestones.
• Present insights and recommendations to senior leadership to drive continuous improvement.

Team Collaboration & Remote Support

• Partner with Sales, Implementation, and Support teams to align on customer success goals.
• Provide virtual assistance, troubleshoot issues, and conduct follow‑up sessions via video conferencing when not on the road.
• Champion a culture of collaboration, ensuring a cohesive experience for every client.

Essential Qualifications – What We Expect

• Bachelor’s Degree in Business, Information Technology, Education, or a related field, or equivalent professional experience.
• Extensive Travel Commitment – Ability to travel 80% of the time, both solo and in team settings.
• Excellent Communication Skills – Strong written and verbal communication, with the ability to present complex concepts in a clear, engaging manner.
• Reliable Transportation – Valid driver’s license, reliable vehicle, and a clean driving record (no more than two moving violations in the past three years, and no OVI/DUI/DWI violations in the past five years).
• Technical Proficiency – Comfortable with video conferencing tools, remote collaboration platforms, and basic troubleshooting of software installations.
• Home Office Setup – Reliable high‑speed internet connection capable of supporting video calls and data uploads.
• Customer‑Centric Mindset – Outgoing, friendly, and adaptable, with a passion for helping others succeed.

Preferred Qualifications – Bonus Points

• Experience in the automotive dealership industry or a related B2B SaaS environment.
• Prior training or instructional design experience, especially in a technical context.
• Knowledge of dealership operations, such as sales, service, parts, or finance & insurance.
• Certification in project management or a related field.
• Fluency in multiple languages to serve a diverse client base.

Core Skills & Competencies – What Drives Success

• Presentation & Facilitation – Ability to engage audiences of varying sizes and backgrounds.
• Problem‑Solving – Quick to diagnose issues and devise practical solutions.
• Time Management – Efficiently juggle multiple client engagements and travel schedules.
• Collaboration – Works seamlessly with cross‑functional teams.
• Adaptability – Thrives in dynamic environments and adjusts to changing client needs.
• Data‑Driven Decision Making – Uses metrics to assess training effectiveness and drive continuous improvement.

Career Growth & Learning Opportunities – Your Path to Leadership

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Training Specialist, you will:

• Progress to senior training roles, such as Lead Trainer or Training Program Manager.
• Transition into implementation or consulting positions, leveraging your deep product knowledge.
• Take on leadership responsibilities, mentoring new hires and shaping training curricula.
• Participate in ongoing professional development, including industry conferences, vendor certifications, and internal knowledge‑sharing sessions.
• Access a robust learning platform that offers courses in sales, technology, and leadership.

Work Environment & Company Culture – Where Innovation Meets Inclusion

brighthush fosters a culture of innovation, collaboration, and inclusivity. Our employees enjoy:

• A flexible work model that balances on‑site travel with remote work.
• Open communication channels, from weekly town halls to informal coffee chats.
• A supportive network of peers and mentors who champion your growth.
• Recognition programs that celebrate achievements and milestones.
• A commitment to diversity, equity, and inclusion, ensuring every voice is heard.

Compensation, Perks, and Benefits – A Comprehensive Rewards Package

While specific salary ranges are determined by experience and location, brighthush offers a competitive total rewards package that includes:

• Competitive base salary with performance‑based bonuses.
• Comprehensive health, dental, and vision insurance plans.
• Life insurance and a flexible health savings account (HSA).
• 401(k) retirement plan with up to 6% company match.
• Paid vacation, sick days, and eight paid holidays.
• Referral bonuses for bringing top talent to the team.
• Professional development stipend and tuition reimbursement.
• Wellness initiatives, including a non‑smoking environment and access to fitness resources.
• Employee assistance programs and mental health support.

Why Join brighthush? – The Impact You’ll Make

When you join brighthush, you become part of a forward‑thinking organization that values innovation, customer success, and employee well‑being. You’ll have the chance to:

• Work with cutting‑edge automotive technology that transforms dealership operations.
• Travel across the country, meeting passionate professionals and learning from real‑world scenarios.
• Make a tangible impact on clients’ businesses, helping them achieve higher efficiency and profitability.
• Grow your career in a supportive environment that rewards initiative and excellence.
• Enjoy a balanced lifestyle with flexible work arrangements and a culture that respects personal commitments.

Ready to Shape the Future of Automotive Dealerships?

If you are an energetic, customer‑focused professional with a knack for training and a love for technology, we invite you to apply for the Customer Training Specialist role at brighthush. Join us in delivering world‑class solutions that empower dealerships to thrive in a rapidly evolving marketplace.