Seasoned Danish Customer Experience Specialist – Remote (Braga) – Digital & Automotive Solutions

About brighthush and the Digital‑Customer Experience Landscape

brighthush is a global leader in digital innovation, shaping the future of automotive and technology services across continents. With a reputation for excellence, brighthush empowers millions of customers worldwide through cutting‑edge products, seamless digital experiences, and a culture that thrives on curiosity, collaboration, and continuous improvement.

In an era where customer expectations are higher than ever, brighthush is redefining what it means to deliver world‑class support. Our teams blend deep product knowledge with empathy, ensuring every interaction leaves a lasting positive impression. As part of this mission, we’re expanding our remote support network in Braga, inviting talented Danish speakers to join our dynamic, high‑impact Customer Experience family.

Why This Role Is a Game‑Changer

As a Danish Customer Experience Specialist at brighthush, you’ll be the frontline ambassador for our digital and automotive solutions. You’ll solve complex issues, guide customers through new features, and help shape the future of our support processes. This role offers:

• Full remote flexibility from the comfort of your home in Braga or surrounding areas.
• Opportunity to work with a global brand that values innovation and personal growth.
• Direct influence on product improvements through real‑time customer feedback.
• Competitive compensation, comprehensive benefits, and a supportive learning environment.

Key Responsibilities

In this role, you’ll be responsible for delivering exceptional service across multiple touchpoints. Your day‑to‑day tasks will include:

• Customer Interaction & Issue Resolution: Handle inbound and outbound communications via chat, email, and phone, diagnosing and resolving technical and service‑related inquiries with precision and empathy.
• Product Expertise: Stay current on brighthush’s automotive and digital product lines, including new releases, updates, and policy changes, to provide accurate, up‑to‑date information.
• CRM Management: Document every customer interaction in our CRM system, ensuring data integrity, follow‑up actions, and compliance with internal quality standards.
• Collaboration & Continuous Improvement: Work closely with cross‑functional teams—Product, Engineering, Marketing—to relay customer insights, suggest enhancements, and participate in process‑improvement initiatives.
• Proactive Customer Advocacy: Anticipate potential issues, offer proactive solutions, and recommend upsell or cross‑sell opportunities aligned with customer needs.
• Quality Assurance & Feedback: Participate in regular quality reviews, provide constructive feedback, and help refine support scripts and knowledge bases.
• Team Engagement: Share best practices, mentor new hires, and contribute to a culture of continuous learning and high performance.

Essential Qualifications

We’re looking for candidates who bring a blend of technical aptitude, linguistic fluency, and a passion for customer service. The minimum requirements are:

• Fluency in Danish (C1 level or higher) and advanced proficiency in English.
• Strong written and verbal communication skills, with the ability to translate technical concepts into clear, customer‑friendly language.
• Prior experience in customer support or a related field is advantageous but not mandatory.
• Excellent problem‑solving skills, with a methodical approach to troubleshooting and a keen eye for detail.
• Comfortable using CRM platforms, knowledge bases, and collaboration tools (e.g., Salesforce, Zendesk, Slack).
• Self‑motivated, adaptable, and able to thrive in a fast‑paced, remote environment.

Preferred Qualifications & Additional Skills

While not required, the following attributes will set you apart:

• Experience in the automotive or digital technology sector.
• Knowledge of customer experience metrics (CSAT, NPS, First‑Contact Resolution).
• Familiarity with data analysis tools (Excel, Tableau) to track performance trends.
• Experience with multilingual support or working in multicultural teams.
• Certifications in customer service, technical support, or related disciplines.

What You’ll Bring to the Table

Success at brighthush requires a blend of soft and hard skills. Here’s what we value most:

• Empathy & Customer‑Centric Mindset: Understanding the customer’s perspective and acting with genuine care.
• Strong analytical thinking and the ability to troubleshoot complex technical issues.
• Excellent time‑management skills, balancing multiple priorities while maintaining high quality.
• Team spirit and a collaborative attitude, ready to share insights and support peers.
• Resilience and adaptability in a dynamic, evolving product landscape.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Experience Specialist, you’ll have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular skill‑building workshops covering product knowledge, advanced troubleshooting, and customer‑experience best practices.
• Internal mobility options—transition into Product Support, Quality Assurance, or Customer Success Management roles.
• Leadership development tracks for high‑potential employees, including coaching, project ownership, and cross‑functional collaboration.
• Annual performance reviews with transparent career planning and goal setting.

Work Environment & Company Culture

brighthush is built on a foundation of trust, transparency, and innovation. Our remote culture is designed to foster connection, creativity, and well‑being:

• Fully remote work model with flexible hours to accommodate personal and family commitments.
• Virtual team‑building events, hackathons, and knowledge‑sharing sessions.
• Open‑door communication channels—your voice matters, and ideas are welcomed at all levels.
• Commitment to diversity, equity, and inclusion—celebrating unique perspectives and fostering belonging.
• Well‑being initiatives, including mental health resources, virtual fitness classes, and wellness stipends.

Compensation, Perks, and Benefits

We offer a competitive, transparent compensation package designed to reward performance and support your lifestyle:

• Base Salary: Market‑competitive, with a clear structure for growth.
• Performance Bonuses: Annual bonuses tied to individual and team metrics.
• Health & Wellness: Comprehensive medical coverage, dental, vision, and mental health support.
• Meal Allowance: Monthly stipend to cover healthy meals.
• Transportation Bonus: Reimbursement for commuting or home‑office setup.
• Exclusive Discounts: Savings on brighthush products, partner services, and local experiences.
• Professional development budget for certifications, conferences, and courses.
• Generous paid time off, including vacation, sick leave, and personal days.

How to Apply

Ready to elevate your career and join a team that values innovation, empathy, and growth? Submit your application through the link below. We’re eager to meet candidates who can start immediately and bring a passion for customer experience to brighthush.

Apply to this role at brighthush

Join brighthush – Where Innovation Meets Opportunity

At brighthush, every customer interaction is an opportunity to make a difference. If you’re a Danish‑speaking professional with a knack for problem solving, a love for technology, and a desire to grow within a global brand, we want to hear from you. Apply today and become part of a team that’s shaping the future of digital automotive support.