Seasoned Danish‑Speaking Customer Experience Specialist – Remote Automotive Brand Support – 6‑Month Contract with brighthush

About brighthush

brighthush is more than a brand; it is a global movement that redefines how people experience mobility. With a footprint in over 30 countries, brighthush pioneers electric powertrains, autonomous driving, and connected services that blend performance, sustainability, and customer delight. Our portfolio ranges from premium electric vehicles to shared mobility solutions and cutting‑edge digital platforms, all united by a single mission: to create unforgettable moments for every customer, every time.

In an era where technology and sustainability converge, brighthush stands at the forefront of automotive innovation. We are not just building cars; we are building ecosystems that empower drivers, enhance safety, and reduce environmental impact. Every touchpoint—from the showroom to the roadside—reflects our commitment to excellence, and every interaction is an opportunity to exceed expectations.

Why Join brighthush?

At brighthush, people are the heart of everything we do. Our culture thrives on curiosity, collaboration, and a relentless pursuit of improvement. We celebrate diversity, encourage creative problem‑solving, and reward initiative. As a remote team member based in Portugal, you will enjoy the freedom of working from home while staying connected to a vibrant, global community of like‑minded professionals.

We offer:

• Flexible work arrangements that respect your personal life and professional goals.
• Access to world‑class training and development programs.
• A supportive environment where your ideas can shape the future of automotive customer experience.
• Opportunities to collaborate across continents, gaining exposure to different markets and cultures.

Role Overview

We are seeking an experienced Danish‑speaking Customer Experience Specialist to become the voice of brighthush for our Danish‑speaking customers. In this role, you will be the primary point of contact across voice, email, and live chat, ensuring that every interaction reflects the high standards of quality, reliability, and customer delight that define our brand.

Key Responsibilities

• Respond to inbound and outbound customer inquiries in Danish across multiple channels, including voice, email, and live chat.
• Deliver prompt, accurate, and courteous responses that embody brighthush’s commitment to excellence.
• Maintain detailed, up‑to‑date records in our CRM system, ensuring that every customer interaction is captured and actionable.
• Identify recurring issues or trends, collaborate with supervisors, and propose actionable improvements to enhance the customer journey.
• Act as an ambassador for brighthush, consistently demonstrating our brand values and ensuring a positive, consistent experience for all customers.
• Participate in continuous training sessions to stay current on product knowledge, service protocols, and industry best practices.
• Adhere to rotational weekday shifts (07:00 – 19:00) while maintaining a healthy work‑life balance.
• Collaborate with cross‑functional teams (product, engineering, marketing) to provide customer insights that drive product enhancements.
• Contribute to the development of knowledge base articles and FAQs to empower customers and reduce repeat inquiries.

Essential Qualifications

• Native or C2‑level proficiency in Danish, with excellent written and verbal communication skills.
• Current residence in Portugal with valid legal authorization to work.
• Strong multitasking abilities and comfort navigating digital communication tools.
• Demonstrated passion for customer satisfaction and a collaborative mindset.
• Availability to work rotational weekday shifts (07:00 – 19:00) with flexibility for occasional peak periods.
• Proficiency in using remote collaboration tools such as Microsoft Teams, Slack, and Zoom.
• Basic understanding of automotive terminology and the ability to learn new product features quickly.

Preferred Qualifications

• Prior experience in a customer service role within the automotive or related industry.
• Familiarity with CRM platforms (e.g., brighthush) and ticketing systems.
• Experience handling high‑volume, multi‑channel support environments.
• Knowledge of European automotive regulations and customer expectations.
• Additional language skills (e.g., Portuguese, English) are a plus.
• Experience with data analytics tools to track and report on customer service metrics.

Skills & Competencies

• Communication Excellence: Ability to convey complex information clearly and empathetically.
• Problem‑Solving: Quick analytical thinking to resolve issues efficiently.
• Attention to Detail: Accurate data entry and meticulous record‑keeping.
• Adaptability: Comfortable with evolving processes and new technologies.
• Team Collaboration: Willingness to share insights and support colleagues.
• Customer‑Centric Mindset: Commitment to exceeding customer expectations.
• Time Management: Ability to prioritize tasks and meet deadlines in a fast‑paced environment.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in our people’s professional development. As a Customer Experience Specialist, you will have access to:

• Structured onboarding programs that immerse you in brighthush’s culture, values, and product suite.
• Regular skill‑enhancement workshops covering advanced customer engagement techniques, product knowledge, and industry trends.
• Mentorship from senior customer experience leaders who guide your career trajectory.
• Clear pathways to advance into senior support roles, team leadership, or cross‑functional positions within product, marketing, or operations.
• Opportunities to contribute to process improvement initiatives that shape the future of our customer experience strategy.
• Access to internal conferences, hackathons, and innovation labs where you can collaborate with engineers and designers.

Work Environment & Culture at brighthush

Our remote‑first approach means you can work from the comfort of your home in Portugal while staying connected to a global team. We prioritize:

• Transparent communication through weekly virtual town halls and real‑time collaboration tools.
• A culture of recognition where achievements are celebrated and feedback is constructive.
• Flexibility that respects personal commitments, with a focus on results rather than rigid hours.
• Inclusive practices that value diverse perspectives and foster belonging.
• Regular virtual coffee breaks and team‑building activities to maintain camaraderie.

Compensation, Perks, and Benefits

While the exact gross salary will be competitive and aligned with industry standards, we also offer:

• Comprehensive equipment package delivered to your doorstep (or pickup if you live within 50 km of our office).
• Continuous professional training and certification programs.
• Health and wellness benefits, including access to virtual fitness classes and mental health resources.
• Paid time off, with weekends off to ensure you recharge fully.
• Employee referral bonuses and performance‑based incentives.
• Opportunities to participate in global projects and cross‑regional collaborations.
• Flexible work hours and the ability to adjust your schedule to accommodate personal commitments.

How to Apply

If you’re ready to bring your Danish language skills, customer‑service expertise, and passion for automotive excellence to a dynamic, remote team, we’d love to hear from you. Click the link below to submit your application and take the first step toward an exciting career with brighthush.