Seasoned Data Entry Specialist – Championing Precision, Confidentiality, and Impact in Human Services Administration for brighthush

About brighthush

brighthush is a trailblazing non‑profit human services agency that transforms lives through compassionate, evidence‑based programs. Located in Fitchburg, MA, we serve families and individuals across the region, providing essential services that promote stability, self‑sufficiency, and holistic well‑being. Our mission is simple yet powerful: to empower every client to achieve their fullest potential. We do this by fostering a culture of collaboration, innovation, and relentless dedication to community impact.

Why Join brighthush?

At brighthush, you’ll be part of a passionate team that believes in the power of data to drive meaningful change. Our work environment blends the flexibility of remote collaboration with the camaraderie of a close‑knit office culture. We champion diversity, equity, and inclusion, and we provide a platform where your voice is heard, your ideas are valued, and your professional growth is nurtured.

Key Highlights

• Competitive salary and comprehensive benefits package
• Fully remote work with flexible scheduling options
• Ongoing training and mentorship programs
• Opportunity to make a tangible difference in the lives of underserved communities
• Inclusive, supportive, and collaborative work culture

Position Overview

We are seeking an Experienced Data Entry Specialist to join our Services Programs team. In this role, you will be the backbone of our data integrity, ensuring that every client record, case note, and program metric is accurate, up‑to‑date, and compliant with agency and funder standards. Your meticulous attention to detail and commitment to confidentiality will directly influence the quality of services we deliver.

Core Responsibilities

• Enter and update client status records in the Statewide Client Service Center, reflecting real‑time program progress.
• Monitor incoming emails, log documents, and track communications within the brighthush platform.
• Adhere to brighthush guidelines for all database systems, including brighthush, CMS, and CSG eConservation.
• Maintain organized digital and paper participant files in line with agency and funder requirements.
• Collaborate with brighthush staff to support program delivery, ensuring consistent communication and data accuracy.
• Assist with clerical duties such as filing, mailings, phone coverage, and other administrative tasks as needed.
• Remain available for brighthush operations, attending meetings, calls, and responding to emails in a timely manner.
• Participate in all required staff meetings, supervision sessions, training workshops, and contractual meetings.
• Complete mandatory agency training and pursue additional professional development opportunities.
• Uphold strict confidentiality standards for all sensitive information.
• Perform related duties as assigned to support the overall success of the Services Programs team.

Essential Qualifications

• Associate degree or equivalent professional experience.
• Minimum of two years’ experience in human services or a related field, or equivalent experience working with low‑income families and individuals.
• Strong attention to detail and exceptional organizational skills.
• Proficiency in Microsoft Office and database management systems.

Preferred Qualifications

• Experience with data entry in a non‑profit or social services environment.
• Familiarity with state and federal reporting requirements for human services agencies.
• Knowledge of data privacy regulations (e.g., HIPAA, GDPR) and best practices for secure data handling.
• Experience using cloud‑based collaboration tools such as Google Workspace or Microsoft 365.
• Strong analytical skills and the ability to identify data trends and discrepancies.

Skills & Competencies

• Exceptional typing speed and accuracy (minimum 60 words per minute).
• Advanced proficiency in Microsoft Excel, including formulas, pivot tables, and data validation.
• Strong communication skills, both written and verbal, with the ability to convey complex information clearly.
• High level of professionalism and discretion when handling confidential information.
• Self‑motivated with the ability to work independently in a remote setting.
• Adaptability to changing priorities and the ability to manage multiple tasks simultaneously.
• Team player who thrives in a collaborative environment and is eager to share knowledge.

Career Growth & Learning Opportunities

• Structured mentorship program pairing you with experienced program managers.
• Access to internal training modules covering data analytics, program evaluation, and grant reporting.
• Opportunities to lead data quality improvement projects and present findings to senior leadership.
• Pathways to transition into roles such as Data Analyst, Program Coordinator, or Compliance Officer.
• Annual professional development stipend for conferences, certifications, or continuing education.

Work Environment & Culture at brighthush

brighthush values a culture of transparency, respect, and continuous learning. Our team operates across multiple time zones, yet we maintain a strong sense of community through weekly virtual huddles, quarterly in‑person retreats, and regular social events. We celebrate diversity and encourage every team member to bring their authentic self to work. Our leadership team is approachable, and we maintain open channels for feedback and innovation.

Compensation, Perks, and Benefits

While the specific salary range is competitive and commensurate with experience, we also offer a comprehensive benefits package that includes:

• Health, dental, and vision insurance with generous coverage options.
• 401(k) retirement plan with employer match.
• Paid time off (vacation, sick leave, and personal days) that scales with tenure.
• Flexible work hours and the ability to work from any location.
• Professional development stipend and tuition reimbursement.
• Employee wellness program, including mental health resources and fitness subsidies.
• Annual company‑wide volunteer day to give back to the community.

How to Apply

If you are passionate about data integrity, confidentiality, and making a real difference in the lives of those we serve, we encourage you to apply today. Please submit your resume and a brief cover letter outlining your relevant experience and why you would be a great fit for the brighthush team.

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Join brighthush – Where Data Meets Compassion

At brighthush, your work will not only keep our systems running smoothly but also empower us to deliver the highest quality services to families and individuals in need. If you thrive in a fast‑paced, data‑driven environment and are committed to upholding the highest standards of confidentiality, we want to hear from you. Become a vital part of a mission‑driven organization that values your expertise, supports your growth, and celebrates your contributions. Apply now and help us shape brighter futures together.