Seasoned Dutch Customer Support Specialist – Freelance, 100% Remote, Email‑Only, Flexible Hours, 15€/hr

About brighthush

brighthush is a forward‑thinking, technology‑driven customer experience agency that partners with global brands to deliver seamless, multilingual support. With a mission to empower every customer interaction, we blend human empathy with data‑driven insights to create solutions that delight and retain. Our remote‑first culture means you can work from anywhere, collaborate with a diverse team, and grow your career without the constraints of a traditional office.

Why Join brighthush?

At brighthush, we believe that great customer service starts with great people. We’re looking for Dutch‑speaking professionals who thrive in a flexible, email‑centric environment and want to be part of a company that values autonomy, continuous learning, and a healthy work‑life balance. If you’re passionate about helping customers, enjoy clear, concise communication, and want to earn a competitive hourly rate while working from home, you’ll fit right in.

Key Responsibilities

• Handle inbound email inquiries from a variety of international clients, ensuring each response is accurate, courteous, and aligned with brand guidelines.
• Resolve issues efficiently by researching product knowledge, troubleshooting common problems, and escalating complex cases to the appropriate teams.
• Maintain high quality standards by following established templates, style guides, and response time metrics.
• Document interactions in the CRM system, tagging tickets appropriately for future analytics and reporting.
• Collaborate with cross‑functional teams (product, engineering, marketing) to provide feedback on recurring issues and suggest improvements.
• Participate in ongoing training to stay up‑to‑date on product updates, new features, and best practices in customer support.
• Adhere to data privacy regulations (GDPR, CCPA) when handling sensitive customer information.

Essential Qualifications

• Native or C1‑level proficiency in Dutch, with strong written communication skills.
• Good command of English (B2 or higher) to understand product documentation and collaborate with international teams.
• Experience in a customer support role, preferably email‑based, with a proven track record of meeting or exceeding response time and quality metrics.
• Self‑motivated, reliable, and detail‑oriented, capable of managing multiple tickets simultaneously.
• Proficient with email clients, CRM platforms (e.g., Zendesk, Freshdesk), and basic spreadsheet tools.
• Legal status as a freelancer or independent contractor, able to issue invoices and manage taxes.
• Availability for daytime shifts (Monday‑Friday) with flexibility to adjust hours as needed.

Preferred Qualifications

• Experience working with international brands or in a global support environment.
• Knowledge of customer support best practices, such as empathy mapping, tone of voice, and escalation protocols.
• Familiarity with data privacy laws and secure handling of customer data.
• Previous experience with remote work tools (Slack, Teams, Zoom) and a reliable high‑speed internet connection.
• Additional language skills (e.g., English, German, French) that could broaden your support scope.

Skills & Competencies

• Communication Excellence – Clear, concise, and friendly writing that reflects the brand’s voice.
• Problem‑Solving – Ability to diagnose issues quickly and propose effective solutions.
• Time Management – Prioritize tickets, meet SLA targets, and maintain productivity in a remote setting.
• Adaptability – Thrive in a fast‑changing environment, learning new tools and processes with ease.
• Collaboration – Work seamlessly with teammates across time zones and departments.
• Tech Savvy – Comfortable navigating multiple software platforms and troubleshooting basic tech hiccups.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. We offer:

• Structured onboarding and paid training sessions to equip you with the latest product knowledge and support techniques.
• Regular feedback loops and performance reviews to help you refine your skills and set clear career goals.
• Access to internal knowledge bases, webinars, and industry conferences (virtual or in‑person) to keep you ahead of the curve.
• Potential pathways to senior support roles, team lead positions, or specialized product support tracks.
• Opportunities to contribute to process improvements, product roadmaps, and customer experience initiatives.

Work Environment & Culture at brighthush

We’re a fully remote team that values trust, transparency, and autonomy. Our culture is built on:

• Flexibility – Choose your own hours within the daytime shift window, allowing you to balance work and personal life.
• Community – Weekly virtual coffee breaks, monthly team events, and an open communication channel for ideas and support.
• Inclusivity – A diverse workforce that celebrates different perspectives and backgrounds.
• Continuous improvement – We encourage experimentation, learning from failures, and celebrating successes together.

Compensation, Perks & Benefits

While the base hourly rate is €15, we also provide:

• Paid training hours at the same rate, ensuring you’re compensated even while learning.
• Regular performance bonuses tied to customer satisfaction scores and ticket resolution metrics.
• Access to a digital benefits package, including health and wellness resources, mental health support, and a stipend for home office equipment.
• Flexible work schedule that respects your personal commitments.
• Opportunity to work with leading international brands and gain exposure to cutting‑edge customer support technologies.

How to Apply

If you’re ready to bring your Dutch language skills, customer‑centric mindset, and remote work experience to a dynamic, growth‑oriented team, we’d love to hear from you. Submit your application through the link below, and let’s start a conversation about how you can thrive at brighthush.

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Join brighthush Today – Where Your Voice Makes a Difference

At brighthush, every email you respond to is an opportunity to create a memorable customer experience. If you’re passionate about communication, thrive in a flexible environment, and want to be part of a company that values your growth, apply now and help us shape the future of global customer support.