Seasoned Dutch Customer Support Specialist – Remote, Greece – Drive Exceptional Multilingual Service Excellence at brighthush

About brighthush

brighthush is a global trailblazer in customer experience solutions, redefining how businesses connect with their audiences. With a footprint that spans technology, finance, retail, and health, we empower organizations to transform every touchpoint into a memorable, loyalty‑building interaction. Our culture is built on relentless innovation, data‑driven insights, and a shared commitment to putting the customer at the heart of everything we do.

As a remote‑first company, brighthush thrives on flexibility, collaboration, and a deep respect for work‑life balance. We bring together a diverse, multilingual team that spans continents, enabling us to serve clients and customers in over 40 languages. Whether you’re a seasoned professional or an emerging talent, you’ll find a place at brighthush where curiosity is rewarded, ideas are amplified, and impact is tangible.

Role Overview

We are looking for a Seasoned Dutch Customer Support Specialist to join our dynamic remote team based in Greece. In this role, you will be the first line of communication for Dutch‑speaking customers, delivering timely, accurate, and empathetic support across chat, email, and phone. You will collaborate closely with product, sales, and technical teams to resolve issues, capture feedback, and drive continuous improvement.

Key to success in this role is the ability to blend deep language fluency with a passion for problem‑solving, all while maintaining a high level of professionalism and a genuine customer‑centric mindset.

Key Responsibilities

• Serve as the primary point of contact for Dutch‑speaking customers, handling inquiries via live chat, email, and phone with a consistent, high‑quality experience.
• Diagnose and resolve a wide spectrum of customer issues, from product usage questions and billing disputes to technical troubleshooting.
• Build trust and rapport with customers through clear, friendly, and professional communication, ensuring every interaction leaves a positive impression.
• Document all interactions accurately in our CRM system, maintaining up‑to‑date records of customer history, resolution status, and follow‑up actions.
• Adhere to established communication protocols, escalation procedures, and quality standards to meet or exceed service level agreements (SLAs).
• Collaborate with product and engineering teams to report recurring issues, suggest product enhancements, and influence roadmap decisions.
• Participate in continuous training programs to stay current on product updates, industry trends, and best practices in customer support.
• Contribute to team knowledge bases and FAQs, ensuring information is clear, concise, and easily accessible to both customers and teammates.
• Manage multiple support channels simultaneously while prioritizing tasks and maintaining high productivity.
• Provide actionable feedback on customer sentiment and market trends to help shape future product roadmaps and service strategies.
• Act as a cultural ambassador, promoting brighthush values and fostering a positive, inclusive environment across remote teams.

Essential Qualifications

• Fluency in Dutch (C1–C2 level) with exceptional written and spoken communication skills.
• Strong command of English (B2–C1 level) to collaborate effectively with international teams.
• Proven experience in a customer support or service role, preferably within a tech or SaaS environment.
• Proficiency with MS Office suite (Word, Excel, PowerPoint) and familiarity with CRM platforms such as Salesforce or HubSpot.
• Excellent phone etiquette, active listening, and problem‑solving abilities.
• Ability to adapt communication style to diverse customer personalities and needs.
• Strong multitasking, prioritization, and time‑management skills.
• Self‑motivated, detail‑oriented, and committed to delivering outstanding customer experiences.

Preferred Qualifications

• Experience with remote support tools such as Zendesk, Freshdesk, or Intercom.
• Knowledge of the Greek market and local customer expectations.
• Experience in a bilingual or multilingual support environment.
• Previous exposure to data analysis or reporting on customer metrics.
• Certification in customer service or related fields (e.g., HDI, ITIL).
• Experience with agile product development cycles and cross‑functional collaboration.

Skills & Competencies

• Communication Excellence: Clear, concise, and empathetic communication across multiple channels.
• Technical Aptitude: Quick learning of new software, troubleshooting tools, and product features.
• Customer‑Centric Mindset: Passion for solving problems and ensuring customer satisfaction.
• Collaboration: Ability to work effectively with cross‑functional teams in a remote setting.
• Adaptability: Comfortable handling changing priorities, new processes, and evolving customer needs.
• Data‑Driven Decision Making: Comfortable using metrics to assess performance and identify improvement opportunities.
• Resilience: Ability to remain calm and solution‑focused under pressure.
• Continuous Learning: Eagerness to stay updated on industry trends and product knowledge.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear career pathways. As a Dutch Customer Support Specialist, you will have access to:

• Structured onboarding and mentorship programs to accelerate your integration into the team.
• Regular skill‑building workshops covering advanced product knowledge, conflict resolution, and customer psychology.
• Opportunities to transition into specialized roles such as Technical Support Engineer, Customer Success Manager, Product Analyst, or Customer Experience Lead.
• Access to a curated library of e‑learning courses, industry certifications, and conference sponsorships.
• Annual performance reviews that align your goals with the company’s strategic objectives.
• Clear promotion criteria and transparent career ladders across all support and product teams.
• Cross‑departmental projects that allow you to broaden your skill set and network within the organization.

Work Environment & Culture at brighthush

Our remote team thrives on flexibility, transparency, and a shared commitment to excellence. You’ll experience:

• Flexible working hours that accommodate your personal schedule while meeting global service windows.
• Regular virtual team huddles, knowledge‑sharing sessions, and social events to foster camaraderie.
• A culture that values diversity, inclusion, and open dialogue.
• Access to cutting‑edge collaboration tools that keep you connected with teammates worldwide.
• A supportive leadership team that encourages initiative, creativity, and continuous improvement.
• Opportunities to participate in community outreach and corporate social responsibility initiatives.
• A focus on mental health and well‑being, with resources such as counseling, mindfulness sessions, and wellness stipends.

Compensation & Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive compensation package that includes:

• Base salary aligned with market standards for remote Dutch‑speaking support roles.
• Performance‑based monthly bonuses tied to key metrics such as customer satisfaction scores and first‑contact resolution rates.
• Meal vouchers and a monthly stipend to support your well‑being.
• Comprehensive health care coverage, including medical, dental, and vision plans.
• Access to a range of employee discounts on travel, technology, and lifestyle services.
• Continuous training budget and subscriptions to leading educational platforms.
• Relocation package for candidates moving from abroad, covering travel expenses, initial accommodation, and a smooth transition.
• Flexible paid time off policy, including paid holidays, sick leave, and personal days.
• Annual wellness stipend for fitness, meditation, or other self‑care activities.

How to Apply

Ready to bring your Dutch language skills and customer‑first mindset to a forward‑thinking organization? Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush. We’re excited to learn how you can contribute to our mission of delivering world‑class customer experiences.

Closing Statement

At brighthush, we’re not just building a support team; we’re creating a community of passionate professionals who transform everyday interactions into memorable moments. If you’re driven by curiosity, excellence, and a genuine desire to help others, we invite you to join us on this exciting journey. Apply today and become a key player in shaping the future of customer experience.