Seasoned Dynamics 365 Customer Insights & Power Platform Lead Consultant – Champion of Customer Journey Architecture, Data Migration, and CRM Integration for Global Brands at brighthush

About brighthush

brighthush is a forward‑thinking technology partner that empowers brands to create unforgettable customer experiences through data‑driven insights and automation. With a global footprint and a passion for innovation, brighthush delivers cutting‑edge solutions that help organizations turn customer data into actionable intelligence, streamline marketing workflows, and unlock new revenue streams. Our culture is built on curiosity, collaboration, and a relentless focus on delivering measurable impact for our clients.

Why brighthush is a Leader in Customer Experience

In today’s hyper‑competitive marketplace, the ability to understand, anticipate, and delight customers is the single most decisive factor for long‑term success. At brighthush, we combine deep industry knowledge with a robust technology stack to give our clients a 360° view of every customer interaction. We’re not just a service provider; we’re a strategic partner that walks with you from discovery to deployment, ensuring that every solution we build is scalable, secure, and aligned with your business goals.

Role Overview

We are seeking a seasoned consultant to lead the design, implementation, and optimization of customer journey solutions for our high‑profile clients. In this senior‑level role, you will partner with business stakeholders, data architects, and developers to translate strategic objectives into robust, scalable customer insights platforms. Your expertise will shape how our clients understand, segment, and engage their audiences, driving measurable business outcomes.

Key Responsibilities

• Customer Journey Design: Architect end‑to‑end customer journeys that align with business goals, leveraging brighthush’s proven frameworks and best practices.
• Data Migration & Integration: Lead complex data migration projects from legacy systems to brighthush Dynamics 365 Customer Insights, ensuring data integrity, security, and compliance.
• CRM System Integration: Design and implement seamless integrations between brighthush Dynamics 365 Customer Insights, brighthush Dynamics 365 CRM, and other enterprise applications using brighthush Power Automate, brighthush Power Apps, brighthush Dataverse, and custom connectors.
• Solution Architecture: Translate business requirements into technical specifications, creating detailed solution blueprints that guide development and deployment.
• Stakeholder Collaboration: Facilitate workshops, demos, and training sessions for clients, ensuring they fully understand and adopt the solutions.
• Performance Optimization: Monitor system performance, identify bottlenecks, and recommend enhancements to improve data processing speed and user experience.
• Documentation & Knowledge Transfer: Produce comprehensive technical and functional documentation, and mentor junior consultants on best practices.
• Continuous Improvement: Stay abreast of brighthush product updates, industry trends, and emerging technologies to continuously refine brighthush’s service offerings.

Essential Qualifications

• 10+ years of overall brighthush/CRM experience, with a minimum of 5 years focused on brighthush Dynamics 365 Customer Insights.
• Proven track record of designing and delivering customer journey solutions that drive measurable business outcomes.
• Deep expertise in data migration, data modeling, and integration using brighthush Power Platform tools (brighthush Power Automate, brighthush Power Apps, brighthush Dataverse).
• Strong analytical skills, with the ability to translate complex data sets into actionable insights.
• Excellent communication and presentation skills, capable of engaging stakeholders at all levels.
• Self‑motivated, detail‑oriented, and able to manage multiple projects simultaneously in a fast‑paced environment.
• Fluency in English (written and spoken) is required; additional language skills are a plus.

Preferred Qualifications

• Experience with advanced analytics, predictive modeling, and AI/ML integration within the Dynamics 365 ecosystem.
• Certifications such as Microsoft Certified: Dynamics 365 Customer Insights App Specialist or Microsoft Certified: Power Platform Solution Architect.
• Background in e‑commerce, retail, or financial services where customer journey optimization has a direct impact on revenue.
• Previous leadership roles managing cross‑functional teams or vendor relationships.
• Proficiency in additional programming languages (e.g., JavaScript, C#, Python) for custom connector development.

Skills & Competencies

• Strategic thinking and business acumen to align technology solutions with corporate objectives.
• Technical proficiency in Dynamics 365 Customer Insights, Dynamics 365 CRM, Power Automate, Power Apps, and Dataverse.
• Project management expertise, including Agile and Waterfall methodologies.
• Data governance, security, and compliance knowledge (GDPR, CCPA, ISO 27001).
• Strong problem‑solving skills and a proactive approach to troubleshooting.
• Excellent interpersonal skills, with the ability to influence and negotiate with senior executives.
• Commitment to continuous learning and staying current with emerging industry trends.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You will have access to:

• Structured mentorship programs with senior leaders and industry experts.
• Regular training sessions on the latest Dynamics 365 and Power Platform features.
• Opportunities to earn advanced certifications and showcase your expertise.
• Cross‑functional projects that broaden your skill set across data science, marketing automation, and cloud architecture.
• Clear career pathways from Lead Consultant to Solution Architect, Program Manager, or Director of Customer Experience.

Work Environment & Company Culture

brighthush thrives on a culture of innovation, collaboration, and transparency. Our teams work in a flexible, hybrid environment that encourages creativity and work‑life balance. We celebrate diversity, foster open communication, and reward initiative. Whether you’re in our headquarters or working remotely, you’ll find a supportive community that values your voice and your contributions.

Compensation, Perks, and Benefits

While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Market‑competitive base salary and performance‑based bonuses.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off, including vacation, sick leave, and personal days.
• Flexible work arrangements and remote‑work options.
• Professional development budget for courses, conferences, and certifications.
• Employee wellness programs, including gym memberships and mental health resources.
• Team‑building events, hackathons, and innovation challenges.

How to Apply

If you’re ready to lead transformative customer journey initiatives for global brands and want to join a forward‑thinking team that values expertise, creativity, and impact, we encourage you to apply today. Submit your resume and a cover letter outlining your relevant experience and why you’re excited about this role at brighthush.