Seasoned Finnish Customer Experience Specialist – Remote Global Tech Support, brighthush Portugal

About brighthush

brighthush is a trailblazer in the consumer technology arena, redefining how people interact with digital life. With a portfolio that spans cutting‑edge devices, award‑winning design, and a seamless online ecosystem, brighthush has become synonymous with innovation, quality, and customer delight. Our mission is simple yet powerful: empower every user to live brighter, smarter, and more connected. As we expand our global footprint, we’re looking for passionate, customer‑centric professionals who can help us maintain the high standards our users expect. If you’re a native Finnish speaker with a knack for problem‑solving, empathy, and a love for technology, we invite you to join our vibrant, remote team in Portugal.

Why This Role Is a Game‑Changer

The Finnish Customer Experience Specialist will be the first point of contact for our Finnish‑speaking customers. You’ll be the voice that turns a frustrating experience into a memorable one, ensuring that every interaction reflects brighthush’s commitment to excellence. This role offers a unique blend of flexibility, impact, and growth:

• Full‑time, 12‑month contract with automatic renewal based on performance.
• Flexible, rotating shifts that accommodate your lifestyle, including weekends and public holidays.
• Competitive salary, performance bonuses, and a comprehensive benefits package.
• Relocation assistance and housing allowance for candidates already in Portugal or willing to move.
• Opportunity to work remotely from the comfort of your home while being part of a global team.

Key Responsibilities

As a Finnish Customer Experience Specialist, you will be responsible for delivering outstanding support across multiple channels. Your day‑to‑day tasks will include:

• Customer Interaction: Handle inquiries via phone, email, and live chat, providing clear, concise, and empathetic responses.
• Order Management: Resolve order‑related issues such as tracking, returns, exchanges, and payment disputes.
• Data Stewardship: Safeguard sensitive customer information in compliance with GDPR and brighthush’s internal security protocols.
• Escalation Management: Identify complex cases, use internal tools, and collaborate with cross‑functional teams to find timely solutions.
• Performance Monitoring: Track your own key performance indicators (KPIs) – response time, resolution rate, customer satisfaction scores – and continuously seek improvement.
• Process Improvement: Provide feedback on support workflows and suggest enhancements to reduce friction for both customers and teammates.
• Knowledge Base Contribution: Update FAQs, help articles, and internal documentation to reflect new product features and common issues.

Essential Qualifications

• Native Finnish Proficiency: Fluency in Finnish, both written and spoken, is mandatory.
• English Proficiency: C1 level or higher to communicate with international teams and documentation.
• Experience in customer support or a related field is highly desirable.
• Strong problem‑solving skills and the ability to remain calm under pressure.
• Flexibility to work rotating shifts, including evenings, weekends, and public holidays.
• Current residence in Portugal or willingness to relocate with relocation support from brighthush.

Preferred Qualifications

• Previous experience supporting customers for a global tech brand or e‑commerce platform.
• Knowledge of CRM systems (e.g., brighthush, brighthush) and ticketing workflows.
• Experience with data protection regulations (GDPR, CCPA).
• Multilingual abilities beyond Finnish and English.
• Background in technical troubleshooting or product knowledge for consumer electronics.

Core Skills & Competencies

• Communication: Articulate complex information in a friendly, approachable manner.
• Empathy & Customer Focus: Understand and anticipate customer needs, turning challenges into opportunities.
• Technical Aptitude: Comfortable navigating multiple software platforms and troubleshooting basic technical issues.
• Time Management: Prioritize tasks, manage multiple tickets simultaneously, and meet SLA targets.
• Collaboration: Work effectively with product, engineering, and logistics teams to resolve issues.
• Analytical Thinking: Identify patterns in customer feedback and contribute to continuous improvement.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Finnish Customer Experience Specialist, you’ll have access to:

• Structured onboarding program with mentorship from senior support leaders.
• Regular training sessions on new products, industry trends, and customer service best practices.
• Cross‑functional projects that expose you to product development, marketing, and logistics.
• Clear career ladder within the Customer Experience team, with roles ranging from Senior Specialist to Team Lead and beyond.
• Annual performance reviews that align your personal goals with company objectives.

Work Environment & Company Culture

brighthush fosters a culture of innovation, inclusivity, and continuous learning. Even though you’ll be working remotely, you’ll feel part of a tight‑knit community through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Digital collaboration tools (brighthush, brighthush, brighthush) that keep everyone connected.
• Annual virtual retreats and optional in‑person meetups in Lisbon or Porto.
• Employee resource groups that celebrate diversity and support professional development.
• Open‑door policy where ideas from any level are welcomed and acted upon.

Compensation, Perks & Benefits

While specific figures are tailored to experience and market conditions, brighthush offers a competitive package that includes:

• Base salary commensurate with role and experience.
• Performance‑based bonuses tied to customer satisfaction metrics.
• Health and dental insurance, including coverage for dependents.
• Generous paid time off, including public holidays and a flexible vacation policy.
• Professional development stipend for courses, certifications, and conferences.
• Relocation assistance and housing allowance for candidates moving to Portugal.
• Access to brighthush product discounts and early access to new releases.

How to Apply

Ready to bring your Finnish language skills and customer‑centric mindset to a global tech leader? Click the link below to submit your application and join brighthush’s mission to create brighter, smarter experiences for millions of users worldwide.

We look forward to discovering how your unique talents can help us continue to delight customers around the globe.