Seasoned Finnish‑Speaking E‑Commerce Customer Support Specialist – Remote Portugal – brighthush

Welcome to brighthush – Where Innovation Meets Customer Delight

At brighthush, we’re not just building cutting‑edge consumer electronics; we’re redefining how people experience technology in their everyday lives. With a presence in more than 150 countries, our sleek, user‑centric devices have earned a reputation for quality, reliability, and an unwavering commitment to customer satisfaction. Every product we launch is backed by a global support network that lives and breathes the same values of excellence and empathy.

As a Finnish‑speaking Customer Support Specialist, you’ll be the frontline ambassador for our brand in Portugal, ensuring that every customer interaction reflects the high standards that brighthush is known for worldwide. This is a unique opportunity to combine your language skills, technical curiosity, and passion for service in a role that truly matters.

Why brighthush is the Ideal Place for Your Next Career Move

Our remote-first culture means you can work from anywhere in continental Portugal while staying connected to a vibrant, global team. We champion flexibility, continuous learning, and a healthy work‑life balance, all while offering a competitive salary and a comprehensive benefits package that supports your well‑being and professional growth.

• Fully remote, no commute, work from the comfort of your home.
• Competitive base salary with performance‑based bonuses.
• Structured career path with mentorship, training, and internal mobility.
• Opportunity to work with a world‑famous brand and the latest technology.
• Relocation assistance and housing allowance for candidates outside Portugal.

Position Overview

We’re seeking a highly motivated, Finnish‑speaking Customer Support Specialist to join our e‑commerce support team. In this role, you will provide empathetic, efficient, and accurate assistance to Finnish‑speaking customers across multiple channels—phone, email, live chat, and social media—ensuring a seamless experience from order placement to post‑purchase support.

Core Responsibilities

• Respond to order‑related inquiries such as tracking, returns, refunds, and payment issues in fluent Finnish.
• Communicate professionally via phone, email, and live chat, maintaining a consistent brand voice and tone.
• Safeguard sensitive customer data in compliance with GDPR and internal security protocols.
• Escalate complex or high‑priority cases to the appropriate internal teams using our ticketing system.
• Monitor personal and team KPIs (e.g., response time, resolution rate, CSAT) and proactively seek improvement.
• Participate in continuous improvement initiatives, providing feedback on product usability and support processes.
• Collaborate with cross‑functional teams (Product, Marketing, Logistics) to resolve customer issues.
• Maintain up‑to‑date knowledge of product features, promotions, and policy changes.

Essential Qualifications

• Native‑level proficiency in Finnish and advanced English (C1 or higher).
• Strong written and verbal communication skills.
• Experience in customer support or call center environments (e‑commerce preferred).
• Ability to remain calm under pressure and solve problems efficiently.
• Flexibility to work rotating shifts, including evenings, weekends, and holidays.
• Current residency in Portugal or willingness to relocate (relocation assistance and housing allowance provided).
• Proficiency with CRM systems, ticketing tools, and basic troubleshooting.

Preferred Qualifications

• Previous experience supporting customers for a global tech brand.
• Knowledge of e‑commerce platforms (Shopify, Magento, etc.).
• Experience with data privacy regulations (GDPR, CCPA).
• Multilingual capabilities beyond Finnish and English.
• Experience in a remote work setting with self‑management skills.

Key Skills & Competencies

• Customer‑first mindset with a passion for problem solving.
• Strong analytical and troubleshooting abilities.
• Time‑management and prioritization in a fast‑paced environment.
• Adaptability to changing processes and product updates.
• Team collaboration and cross‑functional communication.
• Proactive learning and continuous improvement orientation.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. You’ll have access to:

• Structured onboarding and mentorship programs.
• Regular training sessions on product knowledge, customer service best practices, and emerging technologies.
• Internal mobility pathways to roles in Product Support, Quality Assurance, or Customer Experience Management.
• Participation in global conferences, webinars, and industry events.
• Performance‑based promotions and salary reviews.

Work Environment & Culture

brighthush fosters an inclusive, collaborative, and innovative culture. Our remote teams thrive on:

• Transparent communication through weekly stand‑ups and monthly all‑hands meetings.
• Open‑door leadership and a flat hierarchy that encourages idea sharing.
• Regular virtual team‑building activities and social events.
• Commitment to diversity, equity, and inclusion across all levels.
• Focus on mental health and well‑being with flexible working hours and wellness resources.

Compensation & Benefits

While specific figures are tailored to experience and market conditions, brighthush offers:

• Competitive base salary aligned with industry standards.
• Performance‑based bonuses and incentive plans.
• Health, dental, and vision insurance coverage.
• Paid time off, including vacation, sick leave, and public holidays.
• Retirement savings plan with company match.
• Relocation assistance and housing allowance for candidates outside Portugal.
• Access to a digital wellness platform and employee assistance program.

How to Apply

Ready to bring your Finnish language skills and customer‑service expertise to a global tech powerhouse? Submit your application through our careers portal. We look forward to exploring how you can contribute to brighthush’s mission of delivering exceptional customer experiences worldwide.

Start Dates

• July 14
• July 21
• July 28

Join brighthush today and be part of a team that values innovation, customer focus, and personal growth. Your journey to a rewarding remote career starts here.