Seasoned Food Safety & Healthcare Assurance Customer Service Manager – Remote, Full‑Time Portfolio & Account Management Lead for brighthush

About brighthush

brighthush is a global leader in certification, auditing, and advisory services for the food, dietary supplement, cosmetics, and over‑the‑counter drug sectors. With more than 30 years of experience, we combine scientific rigor, unwavering integrity, and a customer‑centric philosophy to help brands worldwide meet the most demanding safety, quality, and regulatory standards. Our mission is simple yet powerful: safeguard consumers, fortify brand trust, and catalyze sustainable growth for our clients.

Operating entirely remotely, brighthush offers the freedom to work from any U.S. location while fostering a high‑performance, collaborative culture. We invest in our people through continuous learning, clear career‑advancement pathways, and a comprehensive benefits package that supports health, wellness, and financial security.

Why This Role Matters

The Food Safety & Healthcare Assurance Customer Service Manager is the linchpin that connects our clients to the full spectrum of brighthush’s services. By owning a defined portfolio of accounts across both Food Assurance and Healthcare Assurance, you become the primary commercial advocate for our clients, ensuring seamless end‑to‑end service from initial inquiry to contract renewal.

In this role, you blend transactional excellence—fast, accurate quoting and order processing—with strategic account ownership. Your success will be measured by client retention, conversion rates on quotations, revenue growth within your portfolio, and the overall quality of service delivered.

Key Responsibilities

Account Management & Client Relationship

• Own a balanced portfolio of Food Assurance and Healthcare Assurance clients, ranging from mid‑size single‑site companies to large multi‑site enterprises.
• Serve as the primary commercial point of contact, establishing a structured contact plan that includes regular check‑ins, video meetings, and business reviews for high‑value accounts.
• Understand each client’s certification roadmap—audit cycles, scope changes, new sites, and product categories—and proactively anticipate their needs.
• Collaborate closely with technical services, scheduling, and operations teams to resolve client issues, secure delivery dates, and safeguard the client experience.
• Escalate early when required, ensuring that client concerns are addressed swiftly and professionally.
• Drive renewal, recertification, and multi‑site expansion initiatives, while cross‑selling additional standards and services to maximize account value.
• Handle client complaints and commercial disputes factually and solution‑oriented, coordinating with the Commercial Director to maintain brand integrity.

Quoting & Sales Execution

• Prepare, issue, and follow up on quotations and proposals for certification, audit, training, and advisory services across both business lines.
• Qualify inbound requests from web, marketing campaigns, referrals, and existing clients, converting them into signed agreements.
• Negotiate within the approved pricing framework, escalating exceptions when necessary, and ensuring all contractual details are accurate before handover to scheduling and operations.
• Manage renewals and multi‑year certification cycles proactively, preventing any lapse in surveillance or recertification audits.
• Consistently meet or exceed quotation turnaround, conversion, and revenue targets for your assigned portfolio.

Pipeline, CRM & Reporting

• Maintain meticulous client records, opportunities, and pipeline data in the CRM, ensuring high data hygiene and complete documentation of every interaction.
• Track order status, win/loss outcomes, renewal dates, and revenue forecasts, with clear segmentation between Food and Healthcare segments.
• Provide regular reporting to the Commercial Director on portfolio performance, conversion rates, and at‑risk accounts.
• Contribute to the monthly commercial reporting cycle and KPI reviews for both business lines.

Cross‑Business‑Line Development

• Identify and pursue cross‑selling opportunities between Food Assurance and Healthcare Assurance portfolios, such as a food manufacturer entering the supplement market.
• Support marketing campaigns, webinars, and industry events with structured, timely lead follow‑up.
• Share market intelligence—including competitor positioning, pricing trends, regulatory changes, and client feedback—with the commercial organization.
• Collaborate with the wider sales team to share best practices and contribute to overall commercial objectives.

Essential Qualifications

• Bachelor’s degree in Business, Sales, Marketing, Economics, Food Science, Biology, Chemistry, Pharmacy, or a related field.
• Minimum of 2 years of B2B inside sales, business development, or account support experience.
• Experience in lead qualification, quoting, order processing, or account management.
• Knowledge of the food industry, audit schemes, food certifications, and/or the health and wellness industry (dietary supplements, cosmetics, personal care/OTC) is a strong advantage.
• Prior experience within a certification body, audit firm, laboratory, or consulting organization is a plus.
• Authorization to work in the United States indefinitely without restriction or sponsorship.

Ideal Candidate Profile

Sales & Communication

• Excellent verbal and written communication skills, with a polished online presence across phone, email, and video meetings.
• Active listening and needs‑analysis abilities, adept at uncovering client pain points and tailoring solutions.

Organizational & Analytical

• Strong time‑management and prioritization skills across two business lines.
• Capacity to manage multiple accounts, quotations, and deadlines simultaneously without sacrificing accuracy.
• Data‑driven mindset, comfortable tracking KPIs, pipelines, and forecasts.
• Attention to detail in contractual and pricing specifications—scope, sites, standards, and terms must be correct the first time.

Technical & Digital

• Proficiency with CRM systems (Microsoft Dynamics) and quoting tools.
• Comfortable with MS Office, especially Excel, video conferencing, and collaborative platforms.
• Quick learner of certification schemes, service portfolios, and internal systems.

Interpersonal & Behavioral

• Customer‑focused and solution‑oriented mindset.
• Resilience and persistence in a target‑driven environment.
• Self‑starter who thrives in a fully remote setting while remaining a strong team player.
• Highest standards of professional ethics and integrity, aligned with the impartiality requirements of certification activities.
• Adaptability and openness to feedback.

Language & Cultural Fit

• Fluency in English.
• Ability to work effectively in an international, multicultural, and matrix environment.

Skills & Competencies for Success

To excel in this role, you will demonstrate a blend of technical acumen, commercial savvy, and interpersonal finesse. Key competencies include:

• Strategic Account Planning: Ability to map client journeys, forecast renewal cycles, and identify upsell opportunities.
• Negotiation & Closing: Skilled at navigating pricing frameworks, handling objections, and securing signed agreements.
• Data Integrity: Commitment to maintaining clean, accurate CRM data and generating insightful reports.
• Cross‑Functional Collaboration: Proven track record of working with technical, scheduling, and operations teams to deliver on client promises.
• Continuous Learning: Eagerness to stay current on industry regulations, emerging standards, and best‑practice sales techniques.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to evolve with your ambitions. Whether you aspire to become a Senior Account Manager, a Business Development Lead, or a Subject Matter Expert in a specific certification domain, we provide:

• Structured mentorship programs with senior leaders.
• Access to industry conferences, webinars, and certification workshops.
• Internal training modules covering advanced sales techniques, regulatory updates, and technical certification knowledge.
• Clear performance metrics that unlock performance‑based bonuses and promotion pathways.

Work Environment & Company Culture

brighthush thrives on a culture of collaboration, transparency, and continuous improvement. As a fully remote team, we rely on:

• Daily stand‑ups and weekly syncs to keep everyone aligned.
• Digital collaboration tools (Slack, Teams, SharePoint) that foster real‑time communication.
• Regular virtual team‑building events and cross‑departmental knowledge‑sharing sessions.
• A commitment to work‑life balance, with flexible scheduling and a focus on outcomes rather than hours.

Compensation & Benefits

We offer a competitive total rewards package designed to attract and retain top talent:

• Base salary range: $58,000 – $65,000 per year.
• Performance‑based bonus eligibility tied to individual and team KPIs.
• Comprehensive medical, dental, and vision coverage.
• Life and disability insurance.
• 401(k) plan with company match.
• Paid vacation, holidays, and paid time off for personal or family needs.
• Professional development stipend and reimbursement for industry certifications.

Ready to Join brighthush?

If you are a proactive, client‑centric professional with a passion for food safety and healthcare assurance, and you thrive in a dynamic, remote environment, we want to hear from you. Bring your expertise, curiosity, and drive to help businesses achieve the highest standards of safety and compliance.

Apply today and become part of a team that is redefining the future of certification and advisory services.

Apply Now –