Seasoned French‑Speaking Customer Advisor & Hospitality Guest Experience Specialist – Champion Guest Satisfaction, Loyalty, and Service Excellence at brighthush
About brighthush
brighthush is not just a name in the hospitality ecosystem – it’s a catalyst for transformation, a brand that reimagines how guests experience luxury, comfort, and service across the globe. With a portfolio that spans world‑class hotels, boutique inns, and expansive hotel chains, brighthush empowers partners to deliver seamless, personalized service that turns first‑time visitors into lifelong ambassadors. Our mission is simple yet powerful: to set the standard for excellence in hospitality through technology, talent, and an unwavering focus on customer delight.
Why Join brighthush?
As a Customer Advisor at brighthush, you will be the linchpin between our hotel partners and the guests they serve. You’ll thrive in a fast‑paced, innovation‑driven environment that values collaboration, continuous learning, and a genuine passion for service. Whether you’re based in Lisbon or working remotely from anywhere in the world, you’ll enjoy a supportive team, flexible work arrangements, and a culture that celebrates diversity, inclusion, and personal growth.
Key Responsibilities
In this role, you will:
- Customer Mediation: Serve as the primary liaison between hotels and suppliers, ensuring clear communication and timely resolution of issues.
- Multichannel Support: Deliver exceptional assistance via telephone, email, live chat, and social media, maintaining a consistent, friendly tone across all channels.
- Product & Service Guidance: Offer expert advice on our extensive catalog of hotel solutions, helping customers make informed purchasing decisions.
- Active Listening & Empathy: Demonstrate genuine care by actively listening, asking clarifying questions, and tailoring solutions to each customer’s unique needs.
- Problem Solving: Identify, analyze, and propose the best solutions to complex customer challenges, ensuring a high level of satisfaction.
- Data Management: Accurately record all customer interactions, transactions, and follow‑ups in our CRM system, maintaining data integrity and confidentiality.
- Continuous Improvement: Share insights and feedback with product and sales teams to enhance service offerings and streamline processes.
- Performance Metrics: Meet or exceed key performance indicators such as response time, resolution rate, and customer satisfaction scores.
- Team Collaboration: Work closely with cross‑functional teams – sales, product, technical support – to ensure a unified customer experience.
- Knowledge Sharing: Mentor new hires and contribute to internal knowledge bases, ensuring best practices are documented and disseminated.
Essential Qualifications
- Native French Proficiency: Fluency in written and spoken French is mandatory; English fluency is required for internal communication.
- Experience in customer support roles, preferably within the hospitality or travel sector.
- Proficiency with CRM platforms (e.g., brighthush, brighthush) and ticketing systems.
- Strong multitasking abilities, with a proven track record of managing multiple priorities in a fast‑moving environment.
- Excellent written and verbal communication skills, with an ability to convey complex information clearly and concisely.
- Proactive mindset, self‑motivated, and a genuine passion for delivering outstanding customer experiences.
Preferred Qualifications
- Prior experience in a B2B hospitality context, dealing with hotel operations and supplier relationships.
- Knowledge of hotel management software and reservation systems.
- Experience with social media customer engagement and community management.
- Multilingual capabilities beyond French and English.
Skills & Competencies
- Customer‑Centric Mindset: A deep understanding of what drives guest satisfaction and loyalty.
- Problem‑Solving: Ability to diagnose issues quickly and propose effective, scalable solutions.
- Time Management: Efficiently prioritize tasks to meet deadlines without compromising quality.
- Collaboration: Work seamlessly with cross‑functional teams, including sales, product, and technical support.
- Adaptability: Thrive in a rapidly evolving industry, embracing new technologies and processes.
- Data‑Driven Decision Making: Leverage analytics to track performance and identify improvement opportunities.
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Advisor, you will have access to:
- Structured onboarding and mentorship programs to accelerate your integration.
- Regular training sessions on product updates, industry trends, and advanced customer service techniques.
- Opportunities to transition into specialized roles such as Account Management, Product Support, or Customer Success Leadership.
- Cross‑departmental projects that broaden your skill set and expose you to new facets of the business.
- Annual performance reviews with actionable feedback and personalized development plans.
- Access to a curated library of e‑learning courses, webinars, and industry certifications.
Work Environment & Company Culture
brighthush fosters a culture of collaboration, innovation, and respect. Our remote‑first approach means you can work from anywhere while staying connected through virtual team meetings, collaborative tools, and regular check‑ins. For those based in Lisbon, our office offers a vibrant, modern workspace with easy access to restaurants, cafés, and cultural hotspots. Key cultural highlights include:
- Inclusive and diverse workforce that celebrates different perspectives.
- Regular team‑building activities, both virtual and in‑person.
- Open communication channels where every voice is heard.
- Commitment to work‑life balance, with flexible scheduling and generous time‑off policies.
- Employee wellness initiatives, including mindfulness sessions, fitness challenges, and health resources.
- Community outreach programs that allow employees to give back and make a positive impact.
Compensation & Benefits
While specific figures vary based on experience, brighthush offers a competitive salary package that includes:
- Base salary commensurate with market standards.
- Performance‑based bonuses tied to individual and team metrics.
- Relocation support, including flight reimbursement and a housing stipend for those moving to Lisbon.
- Comprehensive health and wellness benefits, including medical, dental, and vision coverage.
- Paid time off, sick leave, and parental leave policies.
- Annual company‑sponsored round‑trip travel to a destination of your choice.
- Access to continuous learning platforms and professional development courses.
- Team events, retreats, and social gatherings to strengthen camaraderie.
- Flexible work arrangements and a supportive remote‑first culture.
Application Process
- Submit Your Application: Upload your updated CV and a brief cover letter outlining why you’re the perfect fit for brighthush.
- Initial Screening: Our Recruitment Specialist will review your profile and schedule a preliminary call.
- Interview Series: Participate in a structured interview process, including a skills assessment and a conversation with the hiring manager.
- Offer & Onboarding: Receive a formal offer, followed by a comprehensive onboarding program to set you up for success.
- Start Your Journey: Join the brighthush family and begin making a tangible impact on the hospitality industry.
Ready to Elevate Guest Experiences?
If you are a native French speaker with a passion for customer service, a knack for problem‑solving, and a desire to work in an innovative, global hospitality environment, brighthush invites you to apply today. Join us in redefining the standards of hospitality and creating unforgettable moments for guests worldwide.