Seasoned French‑Speaking Global Customer Success Leader – Driving Adoption, Retention, and Expansion for Cutting‑Edge SaaS Risk Management Solutions

About brighthush and the Opportunity

brighthush is a trailblazing SaaS pioneer that empowers high‑risk industries—construction, oil & gas, manufacturing, and logistics—to protect their people, sites, and supply chains. By delivering a unified platform for contractor onboarding, credentialing, and compliance, we give our clients the data, insights, and automation they need to operate safely and confidently. Our solutions are built on a foundation of cutting‑edge technology, expert consulting, and a relentless focus on customer success.

We are looking for a Senior French‑Speaking Global Customer Success Leader who will become the trusted partner for our worldwide clientele. In this role, you will own the end‑to‑end customer journey, from first‑day onboarding to renewal and expansion. You will collaborate with cross‑functional teams—Sales, Product, Support, Finance, and Professional Services—to ensure our customers realize measurable value and long‑term success with brighthush’s platform.

As a member of our fast‑paced, private‑equity‑backed organization, you will enjoy the agility of a startup while benefiting from the resources and stability of a growing global enterprise. If you thrive in a dynamic environment, love building relationships, and are passionate about safety and compliance, this is the role for you.

Key Responsibilities

Account Ownership & Relationship Management

• Primary Point of Contact – Serve as the main liaison for assigned global accounts, ensuring a seamless, consistent experience across all touchpoints.
• Strategic Relationship Building – Develop deep, strategic relationships with key stakeholders—C‑suite executives, procurement leads, and safety managers—to understand their business goals, challenges, and success criteria.
• Data‑Driven Account Health – Maintain accurate, up‑to‑date account information, success plans, action items, and health indicators in our customer success platform.
• Renewal & Expansion Champion – Drive world‑class renewal rates and proactively identify upsell and cross‑sell opportunities that align with customer objectives.

Account Plan Execution & Adoption

• Comprehensive Account Planning – Lead the creation and execution of comprehensive account plans, including quarterly business reviews, adoption roadmaps, and strategic check‑ins.
• Onboarding & Adoption Leadership – Champion onboarding, product adoption, change management, and continuous education to maximize platform usage and ROI.
• Training & Enablement Coordination – Coordinate with Product and Professional Services to deliver tailored training, workshops, and best‑practice sessions.
• Metrics & Insight Generation – Track adoption metrics, usage trends, and health scores to inform proactive engagement strategies.

Risk Mitigation & Issue Resolution

• Health Monitoring – Monitor customer health, satisfaction, and usage data to identify potential risks or friction points.
• Escalation Ownership – Own the escalation process for priority issues, ensuring timely resolution and clear communication to all stakeholders.
• Cross‑Functional Collaboration – Collaborate with Support, Finance, and Product to develop and execute action plans that address concerns and restore confidence.
• Transparent Communication – Maintain ownership of all customer communication, ensuring transparency and follow‑through.

Cross‑Functional Collaboration & Advocacy

• Voice of the Customer – Act as the voice of the customer within brighthush, sharing insights, feedback, and enhancement requests with Product, Engineering, and Marketing.
• Sales & Finance Partnership – Partner with Sales and Finance to identify expansion opportunities and negotiate renewal terms.
• Advocacy & Thought Leadership – Contribute to customer advocacy initiatives—case studies, reference programs, and success stories—to showcase the impact of our solutions.
• Lifecycle Handoff – Facilitate smooth handoffs across the customer lifecycle, ensuring a unified, high‑quality experience.

Travel & Global Engagement

• On‑Site Presence – Travel up to 25% of the time to meet with global customers, attend industry events, and support on‑site engagements.
• International Readiness – Maintain a valid passport and be prepared for international travel across multiple time zones.

Essential Qualifications

• Bachelor’s degree in Business, Management, or a related field (or equivalent experience).
• Minimum of 3 years of proven experience in Customer Success, Account Management, or Client Success within a SaaS environment.
• At least 1 year of experience working with global organizations across multiple continents and time zones.
• Fluent professional communication skills in French, German, and English (written and spoken).
• Strong understanding of customer success best practices, account planning, adoption, retention, and health management.
• Experience with CRM and customer success platforms such as Salesforce, Totango, or similar tools.
• Excellent communication, presentation, and stakeholder management skills.
• Analytical mindset: ability to interpret customer data, derive insights, and translate findings into actionable plans.

Preferred Qualifications

• Experience in the contractor, supply chain, or high‑risk compliance industry.
• Background in risk management, safety, or regulatory compliance.
• Experience working in a high‑growth, private‑equity‑backed startup environment.
• Knowledge of additional languages beyond French, German, and English.
• Certifications in Customer Success (CSM, CSMP) or related fields.

Key Skills & Competencies

• Strategic Thinking – Ability to align customer goals with brighthush’s product roadmap and business objectives.
• Relationship Building – Proven track record of building trust and rapport with C‑suite executives and technical teams.
• Project Management – Skilled at coordinating cross‑functional initiatives, timelines, and deliverables.
• Data‑Driven Decision Making – Comfortable using analytics to uncover trends, forecast renewal risk, and identify upsell opportunities.
• Problem Solving – Quick to diagnose issues, develop solutions, and drive resolution while maintaining customer confidence.
• Communication Excellence – Clear, concise, and persuasive communication across all levels of an organization.
• Adaptability – Thrives in a fast‑paced, evolving environment and can pivot priorities as needed.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Success Leader, you will:

• Progress into senior leadership roles such as Senior Customer Success Manager, Director of Customer Success, or VP of Customer Experience.
• Lead global initiatives, mentor junior team members, and shape the future of our customer success strategy.
• Participate in continuous learning programs, including industry conferences, product certifications, and leadership workshops.
• Collaborate with Product and Engineering to influence roadmap decisions based on real‑world customer feedback.
• Enjoy a culture that rewards innovation, ownership, and a customer‑centric mindset.

Work Environment & Company Culture

brighthush fosters a culture of transparency, collaboration, and empowerment. Our core values include:

• Customer Obsession – We put our clients at the center of everything we do.
• Innovation & Agility – We continuously iterate and improve our solutions.
• Integrity & Accountability – We own our actions and deliver on our promises.
• Growth Mindset – We encourage learning, experimentation, and personal development.

Our remote‑first approach offers flexibility, while our global team ensures diverse perspectives and a vibrant community. We celebrate successes, support each other through challenges, and maintain a healthy work‑life balance.

Compensation, Perks, and Benefits

While specific figures vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior Customer Success roles.
• Performance‑based bonuses tied to renewal rates, expansion revenue, and customer satisfaction metrics.
• Equity options as part of our private‑equity‑backed growth strategy.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off (PTO) and flexible holiday scheduling.
• Remote work flexibility with a home‑office stipend and internet allowance.
• Professional development budget for courses, certifications, and conferences.
• Wellness programs, including gym memberships and mental health resources.
• Regular team‑building events, both virtual and in‑person, to strengthen collaboration.

Why Join brighthush?

At brighthush, you will:

• Be part of a mission‑driven company that makes workplaces safer every day.
• Work with a passionate, global team that values innovation and customer impact.
• Own high‑visibility projects that directly influence our customers’ success and our company’s growth.
• Enjoy a culture that prioritizes learning, collaboration, and work‑life balance.
• Receive a competitive compensation package and a suite of benefits designed to support your well‑being.

Apply Now

Ready to join brighthush and shape the future of safety and compliance? Click the link below to submit your application and take the next step in your career.