Seasoned Front‑End Customer Experience Coordinator & Loyalty Program Champion – Elevate Store Profitability, Deliver Exceptional Service, Lead High‑Performing Teams, and Drive Customer Loyalty at brighthush

Welcome to brighthush – Where Every Visit Feels Like Home

At brighthush, we’re more than a retailer; we’re a global community that redefines the way people shop for style, home, and lifestyle essentials. With a footprint in over 100 countries, we blend the excitement of off‑price shopping with an unwavering commitment to customer delight. Every brighthush store is a vibrant hub where fashion meets affordability, and every team member is a steward of that experience. Our culture thrives on inclusivity, innovation, and the belief that great service starts with great people.

Why brighthush is the Place to Grow Your Retail Career

Retail is evolving, and so are the expectations of shoppers. That’s why brighthush invests heavily in its people—through continuous learning, mentorship, and a crystal‑clear career ladder that rewards initiative and results. Whether you’re a seasoned retail veteran or a recent graduate eager to grow, brighthush offers a dynamic environment where your contributions are recognized, your ideas are heard, and your career trajectory accelerates.

Position Overview

As a Front‑End Customer Experience Coordinator, you will be the frontline ambassador of brighthush’s brand promise. You’ll lead a high‑performing team of Associates, ensuring every customer interaction is seamless, personalized, and memorable. Your role blends people management, operational excellence, and strategic promotion of loyalty programs to drive both customer satisfaction and store profitability.

Key Responsibilities

• Team Leadership & Development: Mentor and coach a diverse group of front‑end Associates, fostering a culture of excellence, accountability, and continuous improvement. Conduct regular one‑on‑ones, provide actionable feedback, and celebrate milestones to keep motivation high.
• Customer Experience Excellence: Model outstanding service by engaging with customers, resolving concerns swiftly, and promoting brighthush loyalty programs. Use data and customer insights to tailor interactions and exceed expectations.
• Operational Oversight: Assign registers, manage POS coverage, coordinate breaks, and ensure the store floor remains clean, organized, and compliant with visual merchandising standards. Monitor daily cash handling procedures to maintain accuracy.
• Performance Management: Set clear priorities, monitor progress, provide constructive feedback, and celebrate achievements to maintain high morale. Track key performance indicators (KPIs) such as sales per associate, conversion rates, and customer satisfaction scores.
• Training & Onboarding: Partner with store management to design and deliver training modules that reinforce front‑end best practices, product knowledge, and brand storytelling. Facilitate new hire orientation and ongoing skill development.
• Compliance & Safety: Uphold all labor laws, store policies, and safety protocols, creating a secure environment for customers and staff alike. Conduct regular safety drills and ensure emergency procedures are understood.
• Sales & Loyalty Promotion: Drive adoption of brighthush credit and loyalty programs, ensuring Associates are equipped to upsell and cross‑sell effectively. Track program enrollment metrics and report trends to senior leadership.
• Loss Prevention & Shrink Management: Participate in store shrink reduction initiatives, monitor inventory accuracy, and report discrepancies. Collaborate with loss prevention teams to identify and mitigate risks.
• Continuous Improvement: Identify process gaps, recommend solutions, and collaborate with senior leadership to implement best practices across the store. Champion a culture of innovation and data‑driven decision making.
• Additional Duties: Perform any other tasks as assigned to support store objectives and enhance the customer journey, including special event coordination, community outreach, and cross‑departmental projects.

Essential Qualifications

• Minimum of 1 year of retail experience with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual presentation.
• Exceptional communication and organizational skills, with meticulous attention to detail.
• Ability to adapt quickly to changing priorities and unexpected situations.
• Proven track record of training and developing team members.
• Flexibility to work a dynamic schedule, including evenings, weekends, and holidays.
• High school diploma or equivalent; associate’s or bachelor’s degree preferred.

Preferred Qualifications

• Experience with loyalty program management and POS systems.
• Knowledge of loss prevention strategies and inventory control.
• Leadership training or certification in retail operations.
• Multilingual abilities to serve a diverse customer base.
• Data‑driven mindset: comfortable analyzing sales metrics and translating insights into action.

Core Competencies & Skills

• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting customer relationships.
• Leadership Presence: Ability to inspire, motivate, and guide a team toward shared goals.
• Problem‑Solving: Quick thinker who can troubleshoot issues on the fly and implement effective solutions.
• Collaboration: Works seamlessly with cross‑functional teams—merchandising, loss prevention, and corporate—to achieve store objectives.
• Technology Proficiency: Comfortable using POS systems, inventory software, and Microsoft Office Suite.
• Adaptability: Thrives in a fast‑paced, ever‑changing retail environment.
• Integrity & Ethics: Demonstrates honesty, confidentiality, and adherence to company policies.

Career Growth & Learning Opportunities

At brighthush, your career path is designed to evolve with your ambitions. As a Front‑End Customer Experience Coordinator, you’ll gain exposure to:

• Advanced leadership training programs that prepare you for store management roles.
• Cross‑departmental projects—such as merchandising, marketing, and e‑commerce—expanding your skill set.
• Mentorship from senior executives who champion your professional development.
• Access to an internal learning portal featuring courses on customer service excellence, sales strategy, and operational efficiency.
• Opportunities to lead store‑wide initiatives, such as seasonal campaigns or community outreach programs.
• Potential to transition into specialized roles in loss prevention, visual merchandising, or corporate strategy.

Work Environment & Culture at brighthush

Our stores are more than retail spaces—they’re community hubs where teamwork, creativity, and customer focus converge. You’ll experience:

• A collaborative environment that values diverse perspectives and encourages open dialogue.
• Inclusive hiring practices that celebrate differences and promote equity.
• Regular team‑building activities, from themed store events to volunteer days.
• A transparent communication culture where feedback is constructive and growth is celebrated.
• Recognition programs that reward outstanding performance—both publicly and privately.
• Access to wellness initiatives, such as on‑site fitness classes and mental health resources.
• Opportunities to contribute to sustainability efforts, including waste reduction and energy efficiency projects.

Compensation & Benefits

While the starting hourly rate for this role ranges from $14.50 to $15.00, your total compensation package includes:

• Competitive base salary aligned with industry standards.
• Performance‑based incentives tied to store metrics.
• Comprehensive benefits for full‑time employees: health, dental, vision, and life insurance.
• 401(k) retirement plan with company match.
• Paid time off—vacation, sick leave, and holidays—along with paid parental leave.
• Employee discount program across all brighthush brands.
• Access to employee assistance programs, wellness resources, and financial planning tools.
• Professional development stipend and tuition reimbursement for relevant courses.
• Discounts on childcare, cell phone plans, pet insurance, and legal services.
• Optional benefits such as auto/home insurance discounts and a scholarship program for employees’ children.
• Annual wellness stipend to support healthy living choices.

Location & Schedule

Position based at brighthush Store 0585, Nashville, TN. The role requires a flexible schedule, including nights, weekends, and holidays, to support store operations and peak shopping periods. The store operates 7 days a week, with varying hours that reflect seasonal demand and community events.

How to Apply

Ready to elevate your retail career and make a tangible impact on customer experience? Click the link below to submit your application and join the brighthush family.

Apply to this Job

brighthush’s Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. Reasonable accommodations are available for qualified individuals with disabilities in accordance with the Americans with Disabilities Act.

Final Invitation

Join a team that values innovation, customer passion, and personal growth. As a Front‑End Customer Experience Coordinator at brighthush, you’ll be at the forefront of delivering unforgettable retail moments while building a rewarding career path. We look forward to welcoming you to our vibrant community of leaders who are shaping the future of off‑price retail. Apply today and become part of a brand that turns everyday shopping into extraordinary experiences.