Seasoned Front‑End Customer Experience Coordinator – Store Operations, Loyalty Program Champion & Team Leadership at brighthush

About brighthush

brighthush is a global trailblazer in the off‑price retail arena, celebrated for delivering premium merchandise at prices that redefine value. With a vibrant portfolio that spans flagship stores, state‑of‑the‑art distribution centers, and a rapidly growing e‑commerce platform, brighthush has earned a reputation for relentless innovation, an unwavering customer obsession, and a culture that thrives on diversity, collaboration, and continuous learning. As a Fortune 100 company, we empower our people to grow, experiment, and make a tangible impact on the lives of millions of shoppers worldwide.

Why Join brighthush?

At brighthush, every day is an opportunity to shape the future of retail. We invest in our teams through comprehensive training, mentorship, and a crystal‑clear career ladder that rewards performance, creativity, and leadership. Our inclusive environment encourages fresh ideas, cross‑functional collaboration, and a shared commitment to delivering an exceptional customer experience. Whether you’re a seasoned retail professional or a recent graduate eager to launch your career, brighthush offers the resources, support, and recognition you need to thrive.

Position Overview

The Front‑End Customer Experience Coordinator is a pivotal role that blends frontline leadership with strategic execution. You will oversee a dynamic team of associates, ensuring that every customer interaction reflects brighthush’s core values of honesty, integrity, and personalized service. By driving operational excellence, fostering a culture of continuous improvement, and championing loyalty programs, you will directly influence store performance, customer satisfaction, and employee engagement.

Key Responsibilities

• Team Leadership & Development: Supervise and mentor front‑end associates, providing real‑time coaching on customer service best practices, POS proficiency, and brand standards. Conduct regular one‑on‑one sessions to set goals, review performance, and celebrate wins.
• Customer Experience Management: Model exemplary customer interactions, proactively engage shoppers, and resolve concerns swiftly to maintain a positive in‑store atmosphere. Use customer feedback loops to identify improvement opportunities.
• Operational Excellence: Assign registers, manage break schedules, and ensure seamless POS coverage while balancing labor costs and service levels. Analyze traffic patterns to optimize staffing and reduce wait times.
• Training & Onboarding: Design and deliver onboarding modules for new hires, focusing on store layout, product knowledge, and loyalty program promotion. Create interactive training materials and conduct role‑play scenarios.
• Performance Monitoring: Track key metrics such as sales per associate, customer satisfaction scores, and shrink reduction targets; provide actionable insights to senior management. Prepare weekly dashboards and trend analyses.
• Compliance & Safety: Enforce labor laws, company policies, and safety protocols; conduct regular audits to maintain a secure and compliant work environment. Lead safety briefings and incident investigations.
• Collaboration with Management: Partner with store leadership to identify training gaps, refine operational processes, and align store goals with corporate strategy. Participate in cross‑departmental meetings.
• Promote Loyalty & Credit Programs: Drive enrollment in brighthush loyalty initiatives, educate customers on benefits, and track program metrics. Leverage upsell opportunities to increase average ticket size.
• Continuous Improvement: Participate in store shrink reduction initiatives, suggest process enhancements, and champion a culture of accountability. Lead root‑cause analyses for recurring issues.
• Additional Duties: Undertake any other responsibilities as assigned by the store manager or corporate leadership, demonstrating flexibility and a proactive mindset.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising principles, visual floor planning, and inventory management.
• Proven ability to multitask in a fast‑paced environment while maintaining high attention to detail.
• Excellent verbal and written communication skills, with a knack for coaching and motivating teams.
• Adaptability to changing priorities, unexpected situations, and evolving store objectives.
• Commitment to upholding brighthush’s values of honesty, integrity, and confidentiality.
• Availability to work flexible hours, including evenings, weekends, and holidays.

Preferred Qualifications

• Experience with POS systems and data entry accuracy.
• Background in customer loyalty program promotion and enrollment.
• Knowledge of labor regulations and compliance best practices.
• Demonstrated success in driving sales growth and reducing shrinkage.
• Leadership training or certification in retail management.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering memorable shopping experiences.
• Leadership Presence: Ability to inspire confidence, set clear expectations, and lead by example.
• Analytical Thinking: Proficiency in interpreting sales data, identifying trends, and recommending actionable improvements.
• Collaboration: Skilled at building relationships across departments and fostering teamwork.
• Problem‑Solving: Quick to diagnose issues and implement effective solutions.
• Time Management: Efficiently balances multiple tasks while meeting deadlines.
• Technology Savvy: Comfortable using retail software, spreadsheets, and communication tools.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is defined by your ambition and performance. As a Front‑End Customer Experience Coordinator, you will:

• Advance to Store Manager or District Manager roles through our structured leadership development program.
• Participate in cross‑functional projects that expose you to merchandising, supply chain, and e‑commerce operations.
• Access internal training modules, workshops, and mentorship from senior leaders.
• Earn certifications in retail management, customer experience, and leadership.
• Benefit from a transparent promotion path and regular performance reviews.

Work Environment & Culture at brighthush

Our stores are more than retail spaces—they are community hubs where creativity, teamwork, and customer delight converge. You’ll find:

• A collaborative atmosphere that values diverse perspectives and encourages open dialogue.
• Inclusive policies that celebrate individuality and promote equal opportunity.
• A supportive leadership team that listens, mentors, and invests in your growth.
• Regular team events, recognition programs, and opportunities to contribute to corporate initiatives.

Compensation & Benefits

We offer a competitive starting salary ranging from $13.00 to $13.50 per hour, commensurate with experience and skill set. In addition to your base pay, brighthush provides a comprehensive benefits package designed to support your well‑being and financial security:

• Health, dental, and vision insurance with options for family coverage.
• 401(k) retirement plan with company match for eligible employees.
• Flexible spending accounts (FSA) for health and dependent care.
• Paid time off, including vacation, sick leave, and paid holidays.
• Employee discounts on merchandise, cell phones, and pet care.
• Life and disability insurance, including short‑ and long‑term coverage.
• Employee assistance program (EAP) for mental health support.
• Professional development stipend and tuition reimbursement for relevant courses.
• Wellness initiatives, such as on‑site fitness classes and wellness challenges.

How to Apply

If you’re ready to lead, inspire, and elevate the customer experience at brighthush, we encourage you to apply today. Submit your resume and a brief cover letter outlining why you’re the ideal fit for this role. Join a team that values innovation, celebrates diversity, and rewards excellence.

We look forward to welcoming you to the brighthush family, where your passion for retail and commitment to service will help shape the future of shopping.