Seasoned Front‑Store Customer Experience Coordinator & Loyalty Program Champion – Lead, Engage, and Elevate Retail Excellence at brighthush

Welcome to brighthush – Where Every Visit Feels Like Home

brighthush has redefined the off‑price retail landscape by marrying unbeatable value with an unforgettable shopping experience. With a global footprint that spans over 1,000 stores, we are more than a retailer – we are a community of shoppers, associates, and innovators who share a single mission: to deliver high‑quality merchandise at prices that surprise and delight. As a leader in the industry, brighthush thrives on creativity, collaboration, and a relentless pursuit of excellence. If you are passionate about elevating customer interactions, inspiring teams, and driving loyalty, you belong here.

Why This Role Is a Game‑Changer

The Customer Experience Coordinator is the heartbeat of our front‑store operations. You will be the face of brighthush, the first point of contact for shoppers, and the catalyst that turns a casual visit into a memorable journey. By guiding a dynamic team of Associates, you will shape daily store rhythms, champion our loyalty program, and uphold the highest standards of service, safety, and compliance. Your impact will ripple across the store, influencing sales, retention, and the overall brand reputation that sets brighthush apart in a crowded marketplace.

Key Responsibilities – What You’ll Do Every Day

• Team Leadership & Coaching: Lead a vibrant group of front‑end Associates, assigning registers, coordinating breaks, and delivering real‑time coaching that reinforces best practices and drives performance.
• Customer Engagement: Set the tone by greeting shoppers with enthusiasm, answering inquiries, and promoting the brighthush loyalty program to enhance the customer journey.
• Store Presentation: Maintain a clean, organized, and visually appealing environment that reflects brighthush’s brand standards and elevates the shopping experience.
• Training & Development: Design and deliver engaging training modules on customer service, POS operations, product knowledge, and brand storytelling, ensuring Associates are equipped to deliver outstanding service.
• Issue Resolution: Address customer concerns promptly, turning potential complaints into opportunities for loyalty and satisfaction while maintaining composure under pressure.
• Operational Excellence: Ensure Associates execute tasks in line with the store plan, prioritizing activities to meet daily sales and service goals while maintaining efficiency.
• Communication: Provide clear, accurate updates to management and staff, fostering transparency and alignment on priorities and initiatives.
• Compliance & Safety: Enforce labor laws, company policies, and safety protocols to create a secure environment for customers and employees alike.
• Program Promotion: Champion credit and loyalty initiatives, driving enrollment and usage to boost repeat business and deepen customer relationships.
• Loss Prevention: Participate in shrink reduction programs, monitor for theft, and implement preventive measures to protect inventory and profitability.
• Continuous Improvement: Collaborate with store leadership to identify training needs, process enhancements, and customer experience opportunities, driving measurable results.

Essential Qualifications – What We Expect

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong professionalism, integrity, and a passion for delivering exceptional customer service.
• Proven ability to manage multiple tasks in a fast‑paced environment.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Adaptability to changing priorities and unexpected situations.
• Team‑player mindset, collaborating effectively with peers and supervisors.
• Experience training and mentoring staff, fostering growth and development.
• Availability for a flexible schedule, including nights and weekends.

Preferred Qualifications – Bonus Points

• Knowledge of merchandising techniques and visual display standards.
• Experience with POS systems and loyalty program management.
• Background in loss prevention or safety compliance.
• Demonstrated success in driving customer loyalty and repeat business.
• Proficiency in data analysis to track performance metrics and identify improvement areas.

Core Skills & Competencies – What Makes You Stand Out

• Leadership: Ability to inspire, motivate, and guide a diverse team toward shared goals.
• Customer Focus: Deep understanding of customer needs and the ability to create personalized experiences.
• Problem Solving: Quick, effective resolution of issues while maintaining composure.
• Communication: Clear, concise, and persuasive verbal and written communication.
• Analytical Thinking: Use data to inform decisions and drive continuous improvement.
• Adaptability: Thrive in a dynamic retail environment with shifting priorities.
• Integrity: Uphold confidentiality, honesty, and ethical standards at all times.

Career Growth & Learning Opportunities – Your Path Forward

At brighthush, we believe in nurturing talent from within. As a Customer Experience Coordinator, you will have access to a wealth of development resources, including:

• Leadership training programs that cover advanced management techniques, conflict resolution, and strategic planning.
• Cross‑functional exposure to merchandising, supply chain, and marketing teams, broadening your skill set.
• Mentorship from senior leaders who are committed to your professional growth.
• Clear career pathways to roles such as Store Manager, District Manager, or Corporate Program Manager.
• Regular performance reviews and goal‑setting sessions to align your career aspirations with business objectives.
• Opportunities to lead special projects, such as store redesigns or loyalty program enhancements.
• Access to industry conferences, webinars, and certification programs to keep you at the forefront of retail innovation.

Work Environment & Company Culture – Why brighthush Is a Great Place to Work

brighthush fosters a vibrant, inclusive, and collaborative workplace. Our culture is built on:

• Diversity & Inclusion: A workforce that reflects the communities we serve, with equal opportunities for all.
• Employee Empowerment: Encouraging initiative, creativity, and ownership at every level.
• Recognition & Rewards: Celebrating achievements through employee of the month programs, spot bonuses, and public acknowledgment.
• Community Engagement: Supporting local charities, volunteer events, and sustainability initiatives.
• Work‑Life Balance: Flexible scheduling, paid time off, and wellness programs to support overall well‑being.
• Innovation Hub: A culture that rewards experimentation, continuous learning, and the sharing of best practices.

Compensation & Benefits – We Value Your Contributions

While specific salary ranges are determined by location and experience, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses tied to store metrics and customer satisfaction.
• Employee discount program on all brighthush merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid parental leave, holidays, and vacation time.
• Employee assistance program (EAP) for mental health support.
• Professional development stipend for courses, certifications, and conferences.
• Discounts on childcare services, pet insurance, and legal services.
• Access to a corporate credit union and financial planning resources.
• On‑site wellness initiatives, such as fitness classes and health screenings.

How to Apply – Join the brighthush Family

If you are ready to elevate the customer experience, lead a high‑performing team, and grow your career within a forward‑thinking retail organization, we encourage you to apply today. Submit your resume and a brief cover letter outlining why you are the ideal candidate for this role. Join brighthush and help us create unforgettable shopping moments for millions of customers worldwide.

Equal Opportunity Employer

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.