Seasoned Front‑Store Customer Service & Loss Prevention Specialist – Guest Experience & Security Champion at brighthush

About brighthush

At brighthush, we’re not just a retailer – we’re a movement that redefines the off‑price shopping experience. By marrying unbeatable value with a culture of relentless innovation, inclusivity, and customer obsession, we’ve become a global leader in the high‑quality merchandise space. Our flagship stores, distribution centers, and home‑goods outlets span continents, serving millions of shoppers each year with fresh, premium products at a fraction of the price. Our mission is simple yet powerful: make every visit memorable, every transaction seamless, and every employee empowered to grow.

Why Join brighthush?

When you step into a brighthush store, you’re stepping into a vibrant ecosystem where teamwork, creativity, and customer delight drive success. We champion diversity, encourage continuous learning, and reward initiative. Whether you’re a seasoned professional or just starting your career, brighthush offers a platform to sharpen your skills, build a strong network, and advance into leadership roles. Our people are our greatest asset, and we invest heavily in their growth, well‑being, and professional fulfillment.

Position Overview

We’re seeking a Seasoned Front‑Store Customer Service & Loss Prevention Specialist to serve as the first line of defense against shoplifting while elevating the guest experience at our flagship front‑store locations. In this hybrid role, you’ll blend proactive security measures with warm, personalized customer service, ensuring a safe, welcoming environment for shoppers and a collaborative partnership with store management. You’ll be the face of safety and hospitality, embodying the brighthush brand in every interaction.

Key Responsibilities

• Front‑Store Presence: Maintain a professional stance at the front of the store, acting as a visible deterrent to potential loss or dishonesty while greeting guests with a friendly smile.
• Customer Engagement: Greet guests with courtesy and respect, offering assistance or directing them to the appropriate department or manager, and proactively identifying opportunities to enhance their shopping journey.
• Security Operations: Wear a company‑approved uniform and body‑worn camera, monitor for suspicious activity, and respond swiftly to incidents, ensuring compliance with all safety protocols.
• Emergency Preparedness: Review and understand the Store Emergency Response Guide, conduct safety sweeps in collaboration with management, and lead evacuation drills when required.
• Incident Documentation: Log all incidents in the AIIM Case Management system, ensuring accurate, timely records that support investigations and continuous improvement.
• Collaboration: Work closely with loss prevention, store management, and customer service teams to maintain a cohesive, secure shopping environment and share best practices.
• Continuous Improvement: Participate in training sessions, share insights, and help refine loss prevention strategies, contributing to the evolution of our security framework.
• Additional Duties: Perform any other tasks assigned by management that support store operations and safety, demonstrating flexibility and a proactive mindset.

Essential Qualifications

• High school diploma or equivalent; associate degree preferred.
• 0–2 years of retail or security experience, with a proven track record of customer service excellence.
• Strong verbal and written communication skills, capable of engaging diverse audiences.
• Sound decision‑making ability and sound judgment, especially in high‑pressure situations.
• Self‑motivated with the capacity to work independently while collaborating effectively with cross‑functional teams.
• Excellent time‑management and organizational skills, ensuring tasks are completed efficiently and accurately.
• Physical stamina to stand for extended periods, walk long aisles, and respond quickly to incidents.
• Proficiency with radio communication and basic computer use, including data entry and case management systems.

Preferred Qualifications

• Prior loss prevention or security certification, such as Certified Loss Prevention Professional (CLP) or Certified Retail Security Professional (CRSP).
• Experience with body‑worn camera systems and familiarity with privacy regulations.
• Knowledge of retail loss prevention best practices, including theft prevention techniques, customer profiling, and incident analysis.
• Fluency in multiple languages to serve a diverse customer base and enhance inclusivity.

Core Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and anticipating guest needs, turning every interaction into a memorable experience.
• Situational Awareness: Ability to read environments and identify potential risks quickly, maintaining vigilance without compromising customer engagement.
• Integrity & Ethics: Commitment to upholding brighthush values, protecting brand reputation, and acting with honesty and fairness in all situations.
• Team Collaboration: Willingness to partner with cross‑functional teams to achieve shared goals, fostering a culture of mutual respect and open communication.
• Adaptability: Comfortable navigating fast‑paced, dynamic retail settings, adjusting priorities as needed to meet evolving demands.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is limited only by your ambition. We offer:

• Structured mentorship programs pairing you with senior loss prevention and customer service leaders, providing guidance, feedback, and career coaching.
• Access to internal training modules covering advanced security tactics, conflict resolution, leadership fundamentals, and emerging retail technologies.
• Clear promotion pathways from Associate to Supervisor, Manager, and beyond, with transparent criteria and regular performance reviews.
• Cross‑departmental projects that broaden your skill set, increase visibility, and expose you to new facets of the business.
• Annual performance reviews with actionable feedback and personalized development plans, ensuring continuous growth and skill refinement.

Work Environment & Culture

Our stores are more than retail spaces—they’re community hubs where employees thrive. You’ll experience:

• A collaborative, inclusive culture that celebrates diverse perspectives and encourages innovative thinking.
• Open‑door leadership that values transparency, employee input, and constructive dialogue.
• Regular team‑building events, wellness initiatives, and volunteer opportunities that strengthen camaraderie and give back to the community.
• A commitment to work‑life balance, with flexible scheduling options where possible and support for personal commitments.

Compensation & Benefits

While specific salary ranges vary by location and experience, brighthush offers a competitive base pay that reflects your expertise and contributions. In addition, you’ll enjoy a comprehensive benefits package that may include:

• Health, dental, and vision insurance for you and your family.
• 401(k) retirement plan with company match, ensuring a secure financial future.
• Paid time off, including vacation, sick leave, and holidays, to recharge and maintain well‑being.
• Employee assistance programs (EAP) and wellness resources, such as counseling and fitness subsidies.
• Discounts on merchandise, childcare, and cell phone plans, providing tangible savings.
• Professional development stipends and tuition reimbursement, supporting your lifelong learning journey.
• Referral bonuses for bringing talented friends into the brighthush family, rewarding your network and contributions.

How to Apply

Ready to elevate your career and make a tangible impact in a dynamic retail environment? Click the link below to submit your application and join the brighthush team. We look forward to discovering how your unique talents can help us continue to set the standard for customer service and loss prevention excellence.

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Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.