Seasoned German‑Native Multilingual Customer Support Specialist – Remote, Portugal‑Based, Join brighthush’s Global Support Team

Welcome to brighthush – Where Language Meets Innovation

brighthush is a forward‑thinking HR SaaS consultancy that champions diversity and inclusion as the cornerstone of modern workplaces. We partner with global brands to create seamless, multilingual recruitment experiences that empower candidates and employers alike. By blending cutting‑edge technology with a human‑centric approach, brighthush turns complex hiring challenges into simple, scalable solutions. Our mission is to build multicultural teams that thrive in an interconnected world, and we’re looking for passionate individuals who want to be part of that journey.

Why This Role is a Game‑Changer

Imagine a career where you can work from anywhere, support customers in a language you love, and grow your professional skill set—all while living in one of Europe’s most vibrant and welcoming countries. This is the reality for the German‑speaking Customer Support Specialist role at brighthush. Whether you’re just starting out or looking to elevate your career, this position offers a unique blend of flexibility, cultural immersion, and professional development.

Key Responsibilities

• Customer Interaction: Handle inbound and outbound support tickets, live chats, and phone calls from German‑speaking customers, ensuring a high level of satisfaction and timely resolution.
• Issue Resolution: Diagnose and troubleshoot product or service issues, escalating complex cases to the appropriate technical teams while maintaining clear communication with the customer.
• Knowledge Base Management: Contribute to and update the internal knowledge base and FAQs in German, ensuring information is accurate, up‑to‑date, and easily accessible.
• Feedback Loop: Gather customer insights and feedback, reporting trends and suggestions to product and marketing teams to drive continuous improvement.
• Team Collaboration: Work closely with cross‑functional teams—including sales, product, and engineering—to provide a cohesive customer experience.
• Performance Metrics: Meet or exceed key performance indicators such as response time, resolution rate, and customer satisfaction scores.
• Language Support: Act as the primary German language liaison for international customers, ensuring cultural nuances are respected and understood.

Essential Qualifications

• Native or Fluent German: Exceptional written and spoken German is a must.
• English Proficiency: Minimum B2 level or higher; ability to communicate clearly in English.
• Strong interpersonal skills with a friendly, positive attitude.
• Motivation to learn, adapt, and grow within a fast‑paced environment.
• Basic technical aptitude; comfortable navigating CRM systems and support tools.

Preferred Qualifications (Nice to Have)

• Prior customer support or help‑desk experience, especially in a SaaS context.
• Experience with ticketing platforms such as Zendesk, Freshdesk, or similar.
• Knowledge of Portuguese or willingness to learn; we provide free language lessons.
• Experience working remotely or in distributed teams.

Skills & Competencies for Success

• Communication: Clear, concise, and empathetic communication in both German and English.
• Problem‑Solving: Ability to analyze issues, think critically, and propose effective solutions.
• Time Management: Prioritize tasks, manage multiple tickets simultaneously, and meet deadlines.
• Adaptability: Thrive in a dynamic environment with evolving processes and tools.
• Team Player: Collaborate across departments and share knowledge freely.
• Customer‑Centric Mindset: Always put the customer first and strive for excellence in every interaction.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Customer Support Specialist, you’ll have access to:

• Structured onboarding and mentorship programs.
• Regular training sessions on product updates, industry trends, and soft‑skills development.
• Clear career pathways to roles such as Senior Support Engineer, Team Lead, or Product Manager.
• Cross‑functional projects that expose you to sales, marketing, and engineering teams.
• Annual performance reviews with actionable feedback and personalized growth plans.

Work Environment & Culture at brighthush

Our culture is built on openness, collaboration, and a shared commitment to excellence. You’ll experience:

• A fully remote, flexible work model that respects work‑life balance.
• Weekly virtual coffee breaks and team‑building activities.
• Inclusive policies that celebrate diversity and encourage authentic self‑expression.
• A transparent communication style where every voice is heard.
• Access to a global network of professionals across multiple time zones.

Compensation, Perks, and Benefits

While specific salary figures are tailored to experience and market conditions, brighthush offers a competitive package that includes:

• Competitive base salary with performance‑based bonuses.
• Health and wellness benefits, including medical coverage and mental health support.
• Generous paid time off and flexible holiday policies.
• Professional development budget for courses, certifications, and conferences.
• Annual company retreats and social events.
• Relocation package for candidates moving to Portugal, covering accommodation, transportation, and a welcome stipend.

Relocation & Living in Portugal

Portugal offers a high quality of life, a mild climate, and a welcoming community. As part of your relocation package, brighthush will provide:

• Assistance with finding shared apartments in safe, vibrant neighborhoods.
• Free Portuguese language lessons to help you integrate quickly.
• Guidance on local services, banking, and healthcare.
• Access to community events, sports clubs, surf lessons, and beach barbecues.
• Support for obtaining residency permits and work visas.

How to Apply

If you’re a native German speaker with a passion for customer service and a desire to grow in a multicultural, remote‑first environment, we’d love to hear from you. Please submit your CV in English, along with a brief cover letter explaining why you’re the perfect fit for this role.

Join brighthush – Where Your Career Knows No Boundaries

At brighthush, we’re not just hiring a Customer Support Specialist; we’re building a community of global talent that thrives on collaboration, innovation, and mutual respect. This role offers you the chance to make a real impact, learn new skills, and experience life in Portugal—all while working with a team that values your voice and supports your growth.

Ready to take the next step? Click the link below to apply and start your journey with brighthush today. We can’t wait to welcome you aboard!