Seasoned German‑Speaking Customer Service Specialist – Elevate Guest Experiences, Remote‑Friendly, Growth‑Focused Opportunity in Braga, Portugal with brighthush

Welcome to brighthush – Where Every Journey Begins with Exceptional Service

At brighthush, we’re more than a travel brand; we’re a movement that reimagines how people explore the world. With a presence in over 50 countries, we combine cutting‑edge technology, data‑driven insights, and a passion for hospitality to create seamless, personalized experiences for travelers of all backgrounds. Our mission is simple yet powerful: to make travel accessible, enjoyable, and unforgettable for every guest, no matter where they are.

Why Braga, Portugal? – A Perfect Blend of Culture, Comfort, and Opportunity

Braga, often called the “Portuguese Rome,” offers a unique mix of historic charm, vibrant student life, and natural beauty. The city’s mild climate, excellent public transport, and welcoming community make it an ideal setting for both personal growth and professional success. Living in Braga means you’ll enjoy world‑class cuisine, cultural festivals, and easy access to the stunning Atlantic coast—all while working for a global brand that values innovation, inclusivity, and work‑life balance.

Role Overview – Your Mission as a Frontline Ambassador

As a German‑speaking Customer Service Specialist, you will be the first point of contact for our guests, ensuring every interaction reflects brighthush’s commitment to quality and care. You will act as a bridge between our guests and the entire brighthush ecosystem, translating their needs into actionable insights that drive continuous improvement.

Key Responsibilities

Your daily responsibilities will include:

• Multi‑Channel Support: Respond to inquiries and service requests via phone, email, live chat, and social media in German and English.
• Issue Resolution: Diagnose problems, provide clear solutions, and follow up to guarantee customer satisfaction.
• Relationship Building: Foster positive, long‑term relationships with guests by demonstrating empathy, professionalism, and a genuine desire to help.
• Process Improvement: Identify recurring pain points, collaborate with cross‑functional teams, and propose actionable enhancements to our support workflows.
• Team Collaboration: Work closely with colleagues across regions, share best practices, and contribute to a culture of continuous learning.
• Data Accuracy: Log all interactions accurately in our CRM system, ensuring data integrity for future analytics and reporting.
• Performance Metrics: Meet or exceed key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores.
• Knowledge Sharing: Contribute to the creation of knowledge base articles and FAQs to empower both customers and teammates.
• Escalation Management: Identify high‑impact issues and coordinate with specialized teams to ensure timely resolution.

Essential Qualifications – What We’re Looking For

• Language Proficiency: Native or C2 level fluency in German; B2 or higher in English.
• Customer Service Experience: Prior experience in a customer‑facing role is advantageous, but enthusiasm, communication skills, and a proactive attitude are paramount.
• Communication Skills: Excellent verbal and written communication across multiple channels.
• Tech Savvy: Comfortable learning new software quickly, troubleshooting common issues, and using CRM and ticketing systems.
• Attention to Detail: Strong organizational skills, meticulous data entry, and the ability to manage multiple tasks simultaneously.
• Team Spirit: Collaborative mindset, willingness to support teammates, and adaptability in a dynamic environment.
• Resilience: Ability to thrive under pressure, handle challenging situations, and maintain a positive attitude.

Preferred Qualifications – Bonus Points That Set You Apart

• Experience in the travel, hospitality, or BPO industry.
• Knowledge of travel booking systems, loyalty programs, or itinerary management.
• Familiarity with remote work tools such as Zoom, Slack, and Microsoft Teams.
• Additional language skills (e.g., Portuguese, Spanish, French).
• Certifications in customer service or conflict resolution.

Core Competencies for Success – The Traits That Drive Excellence

• Customer‑Centric Mindset: Always put the guest first and anticipate their needs.
• Problem‑Solving: Analytical thinking to diagnose issues and devise effective solutions.
• Adaptability: Quickly adjust to new processes, tools, and evolving customer expectations.
• Time Management: Prioritize tasks, meet deadlines, and maintain high productivity.
• Collaboration: Work seamlessly with cross‑functional teams across time zones.
• Continuous Learning: Seek feedback, engage in training, and stay updated on industry trends.

Career Growth & Learning Opportunities – Your Path to Success

At brighthush, we believe that investing in our people is the key to sustained success. As a Customer Service Specialist, you’ll have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular training sessions on product knowledge, customer psychology, and advanced communication techniques.
• Clear career pathways—from Senior Support Specialist to Team Lead, and beyond into operations, quality assurance, or product management.
• Cross‑departmental projects that broaden your skill set and expose you to new facets of the business.
• Annual performance reviews with actionable feedback and personalized development plans.
• Access to a digital learning library featuring courses on languages, technology, and soft skills.

Work Environment & Company Culture – A Culture That Inspires

brighthush fosters a culture of inclusivity, innovation, and empowerment. Our remote‑friendly model means you can work from the comfort of your home in Braga while staying connected to a global team. Key cultural highlights include:

• Flexibility: Flexible working hours to accommodate personal commitments and time zone differences.
• Collaboration: Regular virtual team meetings, brainstorming sessions, and social events.
• Recognition: Employee of the Month, spot bonuses, and public acknowledgment of outstanding contributions.
• Well‑Being: Access to wellness programs, mental health resources, and a supportive HR team.
• Diversity & Inclusion: A commitment to creating a welcoming environment for all backgrounds and identities.
• Community Impact: Opportunities to participate in local volunteer initiatives and sustainability projects.

Compensation, Perks, and Benefits – A Rewarding Package

While the exact salary will be discussed during the interview process, you can expect a competitive base pay complemented by performance‑based incentives. Additional perks include:

• Fully remote work from Braga with a home‑office stipend.
• Travel perks and exclusive discounts on flights, hotels, and experiences through our global brand partnerships.
• Health and dental insurance options.
• Paid time off, including vacation, sick leave, and public holidays.
• Professional development budget for courses, certifications, and conferences.
• Annual team retreats and cultural exchange events.
• Employee wellness stipend for gym memberships, meditation apps, or other self‑care activities.

How to Apply – Join the brighthush Family

If you’re ready to bring your German language skills, customer‑service passion, and proactive mindset to a global brand while enjoying the vibrant lifestyle of Braga, we want to hear from you. Click the link below to submit your application and start your next adventure with brighthush.

Apply to this Job

Join brighthush – Where Every Guest’s Journey Begins with You

At brighthush, we’re not just building a customer service team; we’re crafting a community of passionate, dedicated professionals who make travel dreams come true. Your role as a German‑speaking Customer Service Specialist will be pivotal in shaping unforgettable experiences for our guests worldwide. Embrace the challenge, grow your career, and become part of a brand that’s redefining the future of travel.

Ready to take the next step? Submit your application today and let’s create extraordinary journeys together.