Seasoned Global Travel Customer Care Coordinator – Itinerary Management & Client Experience Specialist – Remote Full‑Time Position

About brighthush

brighthush is a trailblazer in the global travel industry, redefining how people experience the world. With a presence in over 30 countries and a network of trusted suppliers, we curate personalized journeys that blend adventure, comfort, and cultural immersion. Our mission is simple yet powerful: empower travelers to explore with confidence, knowing every detail—from flights and accommodations to local activities—is handled by a dedicated team of experts. At brighthush, we don’t just plan trips; we craft memories that last a lifetime.

Why Join brighthush?

When you become part of the brighthush family, you’re stepping into a career that celebrates curiosity, creativity, and customer‑centric excellence. We offer a fully remote, flexible work environment that respects your personal rhythm while providing the structure and support you need to thrive. Whether you’re a seasoned professional or just starting your career in customer service, brighthush provides the tools, mentorship, and growth pathways to help you reach new heights.

Position Summary

As a Customer Care Coordinator, you will be the frontline guardian of our clients’ travel dreams. You’ll work closely with travelers to understand their aspirations, craft seamless itineraries, and ensure every reservation and communication is flawless. Your role is pivotal in turning abstract travel goals into tangible, unforgettable experiences that keep our clients coming back for more.

Key Responsibilities

• Client Engagement & Discovery: Initiate warm, personalized conversations to capture trip expectations, preferences, and any special requirements.
• Itinerary Management: Review and refine every component—accommodations, transportation, activities, and local experiences—to align with client priorities.
• Reservation Coordination: Secure bookings across multiple platforms, confirm details, and manage changes or cancellations with precision.
• Communication Hub: Serve as the primary point of contact via phone, email, and online messaging, delivering timely updates and proactive insights.
• Data & Record Keeping: Maintain organized digital records in our CRM, ensuring all client interactions and itinerary changes are accurately documented.
• Problem Solving: Address service‑related questions, troubleshoot issues, and collaborate with suppliers to resolve any hiccups swiftly.
• Continuous Learning: Participate in onboarding sessions, webinars, and internal knowledge‑sharing to stay current on industry trends and platform updates.
• Process Improvement: Provide feedback on workflow efficiencies and contribute to the evolution of our coordination processes.

Essential Qualifications

• Strong written and verbal communication skills in English.
• Exceptional organizational abilities and meticulous attention to detail.
• Comfortable navigating web‑based tools, CRM systems, and communication platforms.
• Self‑motivated with the ability to manage multiple tasks independently in a virtual setting.
• Minimum age of 18 years and authorized to work in the United States, United Kingdom, Mexico, Australia, Spain, or other approved regions.

Preferred Qualifications

• Prior experience in customer service, hospitality, scheduling, or administrative support.
• Familiarity with travel booking systems (e.g., brighthush, brighthush, or similar).
• Knowledge of global travel regulations, visa requirements, and health advisories.
• Multilingual abilities beyond English.
• Experience working remotely with distributed teams.

Skills & Competencies

• Customer‑First Mindset: Anticipate client needs and deliver solutions that exceed expectations.
• Analytical Thinking: Evaluate options, compare alternatives, and recommend the best fit for each traveler.
• Adaptability: Thrive in a fast‑moving environment where priorities shift quickly.
• Collaboration: Work seamlessly with suppliers, internal teams, and cross‑functional partners.
• Tech Savvy: Quickly learn new software, troubleshoot issues, and leverage technology to streamline processes.

Career Growth & Learning Opportunities

At brighthush, we view every role as a stepping stone. As a Customer Care Coordinator, you’ll have the chance to:

• Progress into senior coordination or advisory positions, guiding complex itineraries and high‑profile clients.
• Lead training initiatives for new hires, sharing best practices and industry insights.
• Participate in cross‑departmental projects, such as product development or supplier partnership strategy.
• Earn certifications in travel technology, customer experience, or project management through our partnership with leading educational platforms.
• Attend annual travel conferences and networking events, expanding your professional network and industry knowledge.

Work Environment & Company Culture

Our remote‑first culture is built on trust, transparency, and collaboration. You’ll enjoy:

• Flexible scheduling that respects your personal life while meeting client needs.
• Regular virtual team huddles, social events, and wellness initiatives.
• A culture of continuous feedback, where your ideas are heard and acted upon.
• Access to a global community of travel enthusiasts who share your passion for exploration.

Compensation, Perks, and Benefits

While specific figures vary by region, brighthush offers a competitive salary package that reflects your experience and contributions. In addition, you’ll enjoy:

• Comprehensive health, dental, and vision coverage.
• Paid time off, including vacation, sick leave, and personal days.
• Travel incentives, such as discounted or complimentary trips for you and your family.
• Employee recognition programs that celebrate milestones and outstanding performance.
• Access to a curated library of travel resources, industry reports, and learning materials.

How to Apply

Ready to transform the way people experience the world? Click the link below to submit your application and join the brighthush team. We’re excited to learn how your unique skills and passion can help us create unforgettable journeys for travelers worldwide.

Apply Now

Our Commitment to Diversity and Inclusion

At brighthush, we celebrate diversity, encourage innovation, and are committed to creating an inclusive environment where every team member can thrive. If you’re a proactive, detail‑oriented professional who loves helping others, we invite you to bring your talents to our global family. Let’s build extraordinary travel experiences together.