Seasoned Healthcare Customer Experience Specialist – Remote Connecticut – Champion Patient Support, Benefits Guidance, Compassionate Care, Data‑Driven Service Excellence, 24/7 Availability – Join brighthush

About brighthush – Where Compassion Meets Innovation

In a world where health decisions can feel overwhelming, brighthush stands as a beacon of clarity and empathy. We are a global, digital‑first customer experience powerhouse that partners with health‑care providers, insurers, and benefit administrators to transform how members interact with their plans. With a footprint spanning more than 30 countries and a portfolio of over 800 brands, we blend cutting‑edge technology with human‑centered service to create moments of trust, understanding, and empowerment.

Our mission is simple yet profound: to turn every question into a solution and every uncertainty into confidence. Whether a member is navigating a complex benefits plan, seeking urgent medical information, or simply looking for reassurance, our associates are the frontline ambassadors who make that happen.

Why brighthush is the Ideal Place to Grow Your Career

At brighthush, we believe that exceptional service thrives in an environment that nurtures growth, flexibility, and well‑being. Here’s why you’ll love working with us:

• Work From Anywhere: Every role is fully remote, giving you the freedom to balance professional responsibilities with personal life while staying connected to a vibrant, collaborative team.
• Competitive Pay: Starting at $18 per hour, with opportunities for overtime, performance bonuses, and regular salary reviews.
• Comprehensive Training: 100% paid onboarding that covers product knowledge, customer‑service best practices, and the latest technology tools.
• All‑Inclusive Equipment: We provide a high‑performance workstation, headset, webcam, and a dedicated internet stipend to ensure you have everything you need.
• Benefits & Perks: 401(k) matching, health, dental, vision, disability, paid time off, and an Employee Assistance Program (EAP) to support your well‑being.
• Career Growth: 93% of our management team is promoted from within. We invest in your professional development through mentorship, cross‑functional projects, and leadership training.
• Inclusive Culture: A diverse, respectful, and supportive environment where every voice is heard and valued.
• Global Impact: Your work will touch the lives of thousands of members across the world, helping them navigate their health journeys with confidence.

Key Responsibilities – Your Day‑to‑Day Impact

As a Healthcare Customer Experience Specialist at brighthush, you will be the first point of contact for members seeking assistance with their health plans. Your day‑to‑day tasks will include:

• Handling inbound calls, chats, and emails from members with empathy and professionalism.
• Diagnosing and resolving issues related to benefits enrollment, claims, coverage, and plan details.
• Providing accurate, up‑to‑date information on plan benefits, network providers, and policy changes.
• Escalating complex inquiries to specialized teams while maintaining clear communication.
• Tracking and documenting interactions in our CRM system to ensure data integrity and compliance.
• Meeting or exceeding key performance metrics such as average handle time, first‑contact resolution, and customer satisfaction scores.
• Participating in continuous improvement initiatives to enhance service quality and operational efficiency.
• Collaborating with cross‑functional teams to share insights, identify trends, and propose system enhancements.
• Actively contributing to knowledge base updates and training materials to help peers and new hires.

Essential Qualifications – What We Expect

• Minimum 18 years of age and a high school diploma or GED equivalent.
• Excellent written and verbal communication skills in English.
• Strong listening skills and the ability to convey complex information in a clear, concise manner.
• Proficiency with multitasking and navigating multiple computer screens simultaneously.
• Self‑motivation and the ability to work independently while collaborating effectively with team members.
• Valid criminal background check clearance.
• Flexibility to work a variety of shifts, including nights, evenings, and weekends, to support a 24/7 service model.

Preferred Qualifications – Bonus Points

• Prior experience in a customer service role within the healthcare or insurance industry.
• Familiarity with benefits administration, claims processing, or member portal systems.
• Experience using CRM platforms such as Salesforce, Zendesk, or similar tools.
• Basic understanding of HIPAA regulations and data privacy best practices.
• Multilingual abilities, especially Spanish or other in‑demand languages.
• Experience with data analytics or reporting tools.

Skills & Competencies – The DNA of Success

• Customer‑Centric Mindset: A genuine desire to help others and a commitment to delivering exceptional service.
• Problem‑Solving: Ability to analyze issues, identify root causes, and propose effective solutions quickly.
• Adaptability: Comfortable with change, new technologies, and evolving processes.
• Attention to Detail: Accuracy in data entry, documentation, and compliance adherence.
• Team Collaboration: Willingness to share knowledge, support peers, and contribute to a positive team culture.
• Time Management: Efficiently prioritizing tasks to meet deadlines and performance targets.
• Tech Savviness: Comfortable learning new software and troubleshooting basic technical issues.
• Empathy & Emotional Intelligence: Ability to connect with members, understand their concerns, and respond with compassion.

Career Growth & Learning Opportunities – Your Path Forward

At brighthush, we believe that your professional journey should be as dynamic as the industry we serve. When you join our team, you’ll have access to:

• Structured career ladders that span from associate to senior associate, team lead, and managerial roles.
• Leadership development programs that cover coaching, conflict resolution, and strategic thinking.
• Cross‑functional projects that expose you to different business units such as product development, analytics, and compliance.
• Regular skill‑building workshops, webinars, and certifications in customer experience, healthcare policy, and technology.
• Mentorship from seasoned professionals who have navigated similar career paths.
• Annual performance reviews that include personalized development plans and goal setting.
• Opportunities to contribute to innovation initiatives, such as AI‑driven support tools and member engagement platforms.

Work Environment & Culture – A Remote‑First Community

Our remote‑first culture is built on trust, transparency, and collaboration. You’ll be part of a global community that celebrates diversity, encourages innovation, and values work‑life balance. We host virtual team‑building events, monthly town halls, and quarterly hackathons to keep the energy high and the ideas flowing. At brighthush, we champion a culture of continuous learning, psychological safety, and mutual respect.

Compensation, Perks, and Benefits – We Care About You

• Base Pay: $18 per hour, with potential for overtime and performance bonuses.
• Health & Wellness: Comprehensive medical, dental, and vision plans with a generous 401(k) match.
• Paid Time Off: Accrued vacation, sick leave, and paid holidays.
• Employee Assistance Program (EAP): Confidential counseling and support services.
• Professional Development Stipend: Annual budget for courses, certifications, and conferences.
• Technology Allowance: Monthly stipend for home office upgrades and internet connectivity.
• Recognition Programs: Employee of the Month, peer‑to‑peer awards, and milestone celebrations.
• Flexible Scheduling: Ability to choose shifts that fit your lifestyle while meeting business needs.
• Inclusive Benefits: Support for caregivers, mental health resources, and diversity initiatives.

Home Office Setup Requirements – Your Remote Workspace

• Reliable, hardwired internet connection with a minimum download speed of 25 Mbps and upload speed of 10 Mbps.
• Quiet, distraction‑free workspace with a webcam for training and live interactions.
• Comfortable chair and desk setup to support ergonomic best practices.
• Dedicated headset with noise cancellation for clear audio communication.
• Access to a dedicated workspace that meets privacy and security standards.

Equal Opportunity Employment Statement

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, age, disability, veteran status, or any other protected characteristic. All employment decisions are made based on merit, qualifications, and business needs.

Ready to Make a Difference? Apply Today

Ready to make a difference in the lives of healthcare members while enjoying a flexible, rewarding career? Click the link below to submit your application and join the brighthush family.

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