Seasoned Healthcare Customer Service Representative – Billing & Insurance Specialist – Remote & Marshfield, WI – 3+ Years Experience

About brighthush and the Healthcare Customer Service Landscape

brighthush is a forward‑thinking healthcare solutions provider that has been empowering patients, providers, and payers for over three decades. Our mission is simple: to streamline the complex world of medical billing and insurance so that every stakeholder can focus on what matters most—health and well‑being. We pride ourselves on a culture of continuous learning, collaboration, and integrity, and we’re looking for a dedicated professional to join our team as a Healthcare Customer Service Representative.

Why brighthush?

At brighthush, you’ll find:

• A supportive, inclusive environment that values every voice and encourages open dialogue.
• Robust training programs that launch you into the role with confidence and give you the tools to grow.
• Clear career pathways—from frontline support to team leadership or specialized functional roles.
• Competitive compensation paired with a comprehensive benefits package that covers health, dental, vision, and wellness.
• Flexibility—work remotely from home or join us in our modern Marshfield, WI office, depending on your preference.

Position Overview

As a Healthcare Customer Service Representative at brighthush, you will be the frontline advocate for patients, law offices, insurance companies, and other external partners. Your primary goal is to resolve billing and insurance inquiries with empathy, accuracy, and efficiency, ensuring a positive experience for every caller while maximizing payment recovery for our clients.

Key Responsibilities

• Handle inbound and outbound calls from patients, law offices, insurance carriers, and other stakeholders, addressing complex billing and insurance issues.
• Resolve outstanding balances on aging accounts that have not yet been sent to collections, using a consultative approach to payment planning.
• Answer detailed questions about deductibles, co‑insurance, co‑pays, denials, charge disputes, claim resubmissions, eligibility, and coding disputes.
• Review financial information and recommend payment options or assistance programs in line with client guidelines.
• Navigate objections and concerns with professionalism, turning challenges into opportunities for resolution.
• Use scripts and verbatims strategically to maximize recovery while maintaining a personalized, compassionate tone.
• Maintain accurate account documentation—notes, codes, and follow‑up actions—using internal and client systems.
• Adhere to company core values, strategic anchors, and all applicable laws and regulations, including PHI and SPI confidentiality.
• Self‑manage in a remote or office setting, staying focused, productive, and meeting or exceeding KPIs such as call volume, resolution rate, and call quality.
• Collaborate with cross‑functional teams (billing, collections, compliance) to ensure seamless customer journeys.
• Participate in ongoing training and professional development to stay current on industry trends and system updates.

Essential Qualifications

• Minimum 3 years of experience in a call center or healthcare customer service environment.
• Strong knowledge of medical billing and coding concepts.
• Experience with Artiva and Cerner Soarian applications; familiarity with EPIC is a plus.
• Excellent verbal and written communication skills, with proper grammar and telephone etiquette.
• Proficiency in navigating multiple computer applications and databases simultaneously.
• Moderate to advanced keyboard typing and navigation skills.
• Ability to handle sensitive personal information (PHI/SPI) with strict confidentiality.
• High school diploma or equivalent (GED) required; additional certifications in billing or coding are a bonus.
• Prior supervisory or leadership experience is welcomed but not mandatory.

Preferred Qualifications

• Experience in a medical office setting or a general understanding of health insurance processes.
• Demonstrated success in meeting or exceeding performance metrics in a remote or hybrid environment.
• Knowledge of compliance regulations such as HIPAA, HITECH, and state-specific billing laws.
• Comfort with financial calculations—addition, subtraction, multiplication, division, and percentages.
• Proactive problem‑solving mindset and a passion for continuous improvement.

Skills & Competencies for Success

• Customer‑Centric Mindset – Always put the patient’s needs first, balancing empathy with efficiency.
• Analytical Thinking – Quickly assess account details, identify root causes, and propose actionable solutions.
• Resilience & Adaptability – Thrive in a fast‑paced environment, handling high call volumes while maintaining quality.
• Team Collaboration – Work seamlessly with billing, collections, and compliance teams to close the loop.
• Self‑Motivation & Accountability – Own your performance metrics and continuously seek ways to improve.
• Technical Proficiency – Comfortable with CRM systems, billing platforms, and Microsoft Office Suite.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Healthcare Customer Service Representative, you’ll have the chance to:

• Advance to a Team Lead role, managing a group of representatives and shaping team strategy.
• Transition into a Functional Specialist position, focusing on billing analytics, compliance, or process improvement.
• Participate in Leadership Development Programs that provide mentorship, coaching, and executive exposure.
• Earn industry certifications such as Certified Professional Biller (CPB) or Certified Coding Associate (CCA) through our tuition reimbursement plan.
• Attend quarterly workshops and webinars on emerging healthcare regulations, technology updates, and customer service best practices.

Work Environment & Company Culture

Whether you choose to work from home or join us in our state‑of‑the‑art Marshfield office, you’ll experience:

• Flexible Scheduling – We trust you to manage your time effectively while meeting business needs.
• Collaborative Tools – Access to screen‑monitoring, video conferencing, and real‑time collaboration platforms.
• Inclusive Atmosphere – A culture that celebrates diversity, promotes equity, and encourages open communication.
• Employee Recognition – Regular shout‑outs, performance bonuses, and a transparent promotion process.
• Wellness Initiatives – Gym memberships, mental health resources, and wellness challenges to keep you energized.

Compensation, Perks, and Benefits

While specific figures may vary based on experience and location, brighthush offers:

• Competitive base salary with performance‑based incentives.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) matching program to help you plan for the future.
• Paid time off, holidays, and flexible sick leave.
• Professional development budget and tuition reimbursement.
• Employee assistance program, mental health support, and wellness stipends.
• Regular team‑building events, both virtual and in‑person.

How to Apply

If you’re ready to bring your expertise in healthcare billing and customer service to a company that values growth, integrity, and impact, we encourage you to apply today. Join brighthush and help us transform the patient experience—one call at a time.

Apply Now and take the first step toward a rewarding career with brighthush.