Seasoned Healthcare Customer Service Specialist – Billing & Insurance Expert – Remote & Onsite Opportunities at brighthush

Introduction

Welcome to brighthush, a trailblazer in the healthcare support arena. For more than thirty years, we have redefined how billing, insurance, and patient advocacy intersect, creating a seamless experience for both providers and patients. Our mission is simple yet powerful: to empower healthcare professionals with the tools, knowledge, and support they need to deliver compassionate, accurate, and timely care.

As we expand our customer service footprint, we are on the lookout for seasoned professionals who thrive on detail, empathy, and problem‑solving. Whether you prefer the collaborative buzz of a modern office or the flexibility of a remote setup, brighthush offers a culture that values growth, innovation, and work‑life harmony.

Key Responsibilities

In this role, you will be the frontline advocate for patients, law offices, insurance carriers, and partner facilities. Your expertise will directly influence the quality of our service and the satisfaction of our clients. Below is a comprehensive breakdown of what your day-to-day will look like:

• Customer Interaction: Handle inbound and outbound calls, emails, and chat inquiries, resolving complex billing and insurance questions with empathy and precision.
• Account Management: Oversee aging accounts that have not yet been escalated to collections, guiding patients toward payment solutions and ensuring compliance with internal policies.
• Billing Expertise: Address intricate billing issues such as deductibles, co‑insurance, co‑pays, denial appeals, charge disputes, claim resubmissions, eligibility checks, and coding discrepancies.
• Financial Guidance: Review financial statements and recommend payment plans or assistance programs that align with client guidelines and regulatory requirements.
• Problem Resolution: Navigate objections and concerns, turning challenging conversations into collaborative problem‑solving sessions that leave patients satisfied.
• Script & Compliance: Utilize scripts and verbatims to maximize recovery while maintaining strict adherence to company and regulatory standards.
• Documentation: Accurately record all interactions, including notes, codes, and follow‑up actions, ensuring traceability and audit readiness.
• Systems Proficiency: Operate seamlessly within internal systems and client portals, maintaining data integrity and workflow efficiency.
• Core Values: Embody brighthush’s Core Values and Strategic Anchors in every interaction, demonstrating professionalism and integrity.
• Continuous Improvement: Participate in ongoing training, process improvement initiatives, and industry trend updates to stay ahead of the curve.

Essential Qualifications

To excel in this role, you should bring:

• High School Diploma or equivalent (GED) with a strong academic record.
• Exceptional verbal and written communication skills, impeccable grammar, and polished telephone etiquette.
• Proficiency in navigating multiple computer applications and databases simultaneously.
• Moderate to advanced keyboard typing speed and accuracy (minimum 45 WPM).
• Basic mathematical proficiency for quick calculations involving addition, subtraction, multiplication, division, and percentages.
• Self‑motivation, reliability, and a proven track record of meeting or exceeding performance metrics in a remote or office setting.
• Professional judgment and the ability to handle sensitive personal information (PHI) with strict confidentiality.
• Experience in a call center or healthcare customer service environment is highly desirable.

Preferred Qualifications

While not mandatory, the following experience will set you apart:

• Prior exposure to medical billing and coding, including familiarity with CPT, ICD‑10, and HCPCS codes.
• Experience using healthcare software such as Artiva, Cerner Soarian, or EPIC.
• Background in a medical office setting or a solid understanding of health insurance processes.
• Previous supervisory or team‑lead responsibilities within a growing organization.

Skills & Competencies

Success at brighthush requires a blend of technical acumen and soft skills:

• Customer‑Centric Mindset: Demonstrating patience, empathy, and sincerity in every interaction.
• Problem‑Solving: Quickly diagnosing issues and proposing effective solutions.
• Adaptability: Thriving in a fast‑paced environment with evolving policies and procedures.
• Collaboration: Working cross‑functionally with billing, collections, and compliance teams.
• Time Management: Prioritizing tasks to meet key performance indicators such as call volume, resolution rate, and quality scores.
• Integrity: Upholding confidentiality and ethical standards when handling sensitive information.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Customer Service Representative, you’ll have clear pathways to advance:

• Transition to a Team Lead role, overseeing a group of representatives and shaping service strategies.
• Move into specialized functions such as Collections Management, Billing Analysis, or Compliance.
• Participate in leadership development programs, mentorship, and cross‑departmental projects.
• Access to continuous learning resources, including certifications in medical billing, coding, and customer service excellence.

Work Environment & Company Culture

brighthush champions a culture of inclusivity, innovation, and work‑life balance. Whether you’re working from our modern Marshfield, WI office or from the comfort of your home, you’ll experience:

• Flexible scheduling options to accommodate personal commitments.
• State‑of‑the‑art technology and tools that streamline workflow and enhance productivity.
• Regular virtual team meetings, town halls, and social events to foster connection.
• A supportive environment where feedback is valued and continuous improvement is encouraged.
• Recognition programs that celebrate achievements and milestones.

Compensation & Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses tied to key metrics.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and sick leave.
• Professional development stipend and tuition reimbursement.
• Wellness programs, including mental health resources and fitness subsidies.
• Employee assistance programs and flexible spending accounts.

Why Join brighthush?

Choosing brighthush means becoming part of a forward‑thinking organization that values your expertise, supports your growth, and places patient care at the heart of everything we do. Our collaborative environment, commitment to innovation, and dedication to employee well‑being set us apart in the healthcare support industry.

How to Apply

Ready to take the next step in your career and join a forward‑thinking organization that values your expertise? Click the link below to submit your application and become part of the brighthush family.

Apply to this position at brighthush

We look forward to discovering how your passion for patient advocacy and billing excellence can contribute to brighthush’s mission of delivering outstanding healthcare support. Join us and help shape the future of patient‑centered billing solutions.