Seasoned Healthcare Data Entry Specialist – Remote (CST) – High‑Volume Provider Management, Operations Excellence, and Data Integrity Champion

About brighthush

brighthush is a global leader in technology‑enabled healthcare solutions, empowering Fortune 500 firms, government agencies, and health plans with data‑centric services that drive operational excellence and patient outcomes. Since our founding in 1998, we have evolved from a boutique consulting firm into a worldwide powerhouse, with delivery centers in North America, India, and beyond. Our core values—collaboration, integrity, and an unwavering commitment to client success—guide every project we undertake. We invest deeply in our people, offering continuous learning, mentorship, and transparent career pathways that transform talent into industry leaders.

Why Join brighthush?

At brighthush, you’ll thrive in a high‑energy, remote‑first culture that celebrates curiosity, lifelong learning, and a passion for excellence. Our flexible work model lets you operate from anywhere while staying connected through virtual town halls, mentorship circles, and cross‑functional projects. We back your growth with robust training, leadership coaching, and clear career ladders that enable you to move from entry‑level roles to senior positions in operations, analytics, or project management.

Job Overview

We are seeking a meticulous and proactive Healthcare Data Entry Specialist to join our remote operations team. In this role, you will manage high‑volume data entry tasks, process provider and member requests, and ensure accurate, timely completion of all administrative workflows. Your work will directly support our healthcare partners, ensuring seamless provider onboarding, termination, and disenrollment processes that uphold compliance and enhance member experience.

Key Responsibilities

• Accurately track and process change request forms and doctor selection requests received through member portals and system queues.
• Process provider termination requests, execute membership moves, and initiate termination letter requests to impacted members.
• Manually process provider selections for members who are unable to complete auto‑assignment through the health plan system.
• Track and report provider selection errors identified from call center representative activity.
• Retrieve, review, and process incoming returned mail and fax‑based requests.
• Process provider member disenrollment requests in accordance with policy and timelines.
• Maintain accurate, up‑to‑date records in our data management system, ensuring 100% data integrity.
• Collaborate with cross‑functional teams (IT, Compliance, Customer Service) to resolve data discrepancies and improve workflow efficiency.
• Generate daily, weekly, and monthly performance reports to track throughput, error rates, and SLA compliance.
• Participate in continuous improvement initiatives, providing feedback on process bottlenecks and suggesting automation opportunities.
• Act as a subject matter expert for new team members, providing training and guidance on data entry best practices.
• Support audit and compliance activities by ensuring all documentation is complete, accurate, and readily accessible.

Essential Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Minimum of 1 year of data entry or general office experience, preferably in a high‑volume environment.
• Proficiency with member portals, queue management systems, and standard office software (Excel, Word, Outlook).
• Exceptional attention to detail and a proven track record of meeting daily throughput and quality targets.
• Strong written and verbal communication skills, with the ability to coordinate effectively across multiple stakeholders.
• Self‑motivated, organized, and able to work independently in a remote setting.
• Basic understanding of healthcare terminology and processes is a plus.
• Experience with data validation tools and quality assurance processes.
• Comfortable with learning new software platforms quickly and troubleshooting basic technical issues.

Preferred Qualifications

• Experience in healthcare, health plan operations, or provider network administration.
• Familiarity with disenrollment, auto‑assignment, and termination workflows.
• Knowledge of HIPAA regulations and data privacy best practices.
• Experience using data quality tools or data governance frameworks.
• Previous exposure to remote work environments and virtual collaboration tools (Teams, Slack, Zoom).
• Certifications in data management, healthcare compliance, or project coordination.

Core Skills & Competencies

• Data Accuracy: Demonstrated ability to maintain high data quality in fast‑paced settings.
• Process Orientation: Strong understanding of operational workflows and the ability to follow SOPs meticulously.
• Problem Solving: Quick identification of data discrepancies and proactive resolution.
• Time Management: Efficiently prioritize tasks to meet strict deadlines and SLA requirements.
• Communication: Clear articulation of issues and solutions to team members and stakeholders.
• Adaptability: Comfortable with evolving processes and new technology tools.
• Team Collaboration: Ability to work effectively with remote teams across time zones.
• Technical Proficiency: Comfortable navigating multiple software platforms and troubleshooting basic issues.
• Continuous Learning: Eagerness to stay updated on industry trends, regulatory changes, and emerging technologies.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Data Entry Specialist, you’ll have the chance to:

• Advance into senior data management or analytics roles, leveraging your experience with large datasets.
• Transition into project coordination or operations management, overseeing cross‑functional initiatives.
• Earn certifications in data governance, healthcare compliance, or project management through our learning platform.
• Participate in mentorship programs that pair you with senior leaders in the healthcare and technology sectors.
• Contribute to process improvement projects that shape the future of our data operations.
• Attend industry conferences and webinars to broaden your professional network.
• Take on leadership responsibilities within your team, guiding new hires and driving quality standards.

Work Environment & Culture

brighthush fosters a culture of inclusion, innovation, and continuous improvement. Our remote work model offers flexibility while ensuring you remain connected to the team through:

• Weekly virtual stand‑ups and monthly all‑hands meetings.
• Access to a digital collaboration hub (Microsoft Teams, SharePoint).
• Regular virtual coffee chats and team‑building events.
• A supportive HR team that prioritizes work‑life balance and mental well‑being.
• Opportunities to contribute to community outreach and volunteer initiatives.
• Recognition programs that celebrate individual and team achievements.

Compensation, Perks & Benefits

While the base rate for this contract position is $23 per hour (W2), we offer a comprehensive benefits package for full‑time employees, including:

• Competitive salary with performance‑based bonuses.
• Health, dental, and vision insurance.
• 401(k) matching program.
• Generous paid time off and holiday schedule.
• Professional development stipend and tuition reimbursement.
• Flexible work hours and remote work options.
• Employee wellness programs and mental health resources.
• Access to an employee assistance program (EAP).
• Company‑sponsored tech stipend for home office setup.

How to Apply

If you are a detail‑oriented, proactive professional with a passion for healthcare data operations, we encourage you to apply today. Join brighthush and become part of a team that delivers excellence, drives innovation, and makes a tangible impact on the healthcare industry.

Ready to take the next step? Submit your resume and cover letter through our online portal and let’s explore how you can contribute to brighthush’s success.