Seasoned Healthcare Virtual Assistant & Behavioral Health Practice Support Specialist – Remote Full‑Time – Elevate Patient Care & Practice Efficiency with brighthush

About brighthush

brighthush is a pioneering force in the behavioral health ecosystem, redefining how mental health, psychiatry, and therapy practices operate across the United States. By marrying cutting‑edge SaaS technology with a deep understanding of the unique challenges faced by clinicians, we empower providers to focus on what matters most: healing. Whether you’re a solo therapist, a multidisciplinary clinic, or a large behavioral health network, brighthush delivers reliable, scalable, and fully remote administrative solutions that streamline operations, elevate patient experience, and safeguard the confidentiality of sensitive health information.

Why brighthush is the Ideal Place to Grow Your Career

At brighthush, we don’t just offer a job; we offer a career trajectory. Our remote, client‑centric model gives you the stability of long‑term U.S. engagements while providing the flexibility and autonomy you need to thrive. Here’s what sets us apart:

• Stable, long‑term client relationships – No gig‑style churn, just consistent, rewarding work.
• Hands‑on exposure to industry‑leading EHR and practice‑management systems – Build a résumé that showcases real, verifiable U.S. client experience.
• Supportive, collaborative culture – We value growth, recognition, and work‑life balance.
• Clear career ladder – From Virtual Assistant to Senior Assistant, Team Lead, or Practice Operations Manager.
• Continuous learning and development – Structured onboarding, skill‑building workshops, and access to industry conferences.

Role Overview

As the backbone of our client practices, you will ensure seamless day‑to‑day operations. Your role will encompass, but is not limited to, the following:

Key Responsibilities

• Front Desk & Patient Coordination – Answer inbound calls, schedule and reschedule appointments, manage patient inquiries, coordinate intake, and conduct follow‑ups.
• Insurance Verification & Prior Authorizations – Verify patient insurance eligibility, submit prior authorization requests, and follow up on pending approvals.
• Medical Billing & Claims Management – Submit insurance claims, monitor claim status, follow up on unpaid or denied claims, and assist with accounts receivable.
• Documentation & Records Management – Maintain accurate patient records, support clinical documentation, assist with medical scribing, and manage electronic health records.
• Patient Outreach & Re‑engagement – Contact former or prospective patients, support patient re‑engagement initiatives, and assist with appointment setting and follow‑up.
• Workflow Optimization – Identify bottlenecks, propose process improvements, and help implement best practices across client practices.
• Quality Assurance & Compliance – Ensure all documentation meets HIPAA standards, audit records for accuracy, and support compliance training.
• Team Collaboration – Work closely with clinicians, billing specialists, and account managers to deliver a unified client experience.

Essential Qualifications

• Hands‑on experience in healthcare, specifically behavioral health, mental health, psychiatry, or a related medical setting.
• Proficiency with EHR and practice‑management systems such as brighthush, brighthush, brighthush, brighthush, or equivalent platforms.
• Experience using insurance portals, phone systems, and other healthcare administrative tools.
• Strong written and spoken English with a warm, professional communication style for patient‑facing roles.
• Excellent attention to detail, organizational skills, and the ability to follow established workflows.
• Ability to handle confidential patient information responsibly and adhere to privacy regulations (HIPAA).
• Reliable, self‑motivated, and comfortable working independently in a remote environment.

Preferred Qualifications

• Prior experience with billing and claims processing in a behavioral health setting.
• Familiarity with telehealth platforms and virtual care workflows.
• Knowledge of U.S. insurance carriers and reimbursement models.
• Experience in a supervisory or team‑lead capacity.
• Certification in medical billing, coding, or health information management.

Skills & Competencies

• Technical Proficiency – Comfortable navigating multiple EHRs, practice‑management software, and insurance portals.
• Communication – Clear, empathetic, and professional communication with patients, clinicians, and insurance representatives.
• Problem‑Solving – Ability to troubleshoot issues, think critically, and propose solutions.
• Time Management – Prioritize tasks, meet deadlines, and manage a high volume of appointments and claims.
• Adaptability – Thrive in a fast‑moving environment and quickly learn new systems or processes.
• Team Collaboration – Work effectively with remote teams, share insights, and support collective goals.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development:

• Structured onboarding and ongoing training on the latest SaaS platforms.
• Clear career ladder: from Virtual Assistant to Senior Assistant, Team Lead, or Practice Operations Manager.
• Opportunities to take on additional responsibilities as we scale—such as project management, quality assurance, or client onboarding.
• Regular performance reviews and skill‑building workshops.
• Access to industry conferences, webinars, and certification programs.
• Mentorship from experienced leaders in behavioral health administration.

Work Environment & Company Culture

Our culture is built on trust, transparency, and mutual respect:

• 100% remote work—flexible hours, work from home, and no commuting.
• U.S.-based operations with a structured, supportive framework.
• Dedicated Account Manager as your primary point of contact.
• Clear escalation paths—know exactly who to reach for support.
• Recognition programs celebrating tenure, performance, and innovation.
• Inclusive, collaborative environment where every voice matters.
• Regular virtual team‑building events and wellness initiatives.

Compensation, Perks & Benefits

We offer a competitive, transparent compensation package designed to reward your expertise and dedication:

• Competitive hourly rate, commensurate with experience.
• On‑time payments every pay period, processed via brighthush.
• Stable, long‑term placements—no gig‑style churn.
• Access to a suite of modern SaaS tools and platforms.
• Potential for increased hours or additional accounts based on performance.
• Tenure recognition for long‑term team members.
• Clear escalation paths and dedicated support.
• Health and wellness resources, including virtual fitness classes and mental health support.
• Professional development stipend for courses, certifications, and conferences.

How to Apply

Ready to take the next step in your career? Join a team that values your expertise, supports your growth, and offers the flexibility you need. Click the link below to submit your application and start your journey with brighthush today.

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