Seasoned Inside Sales Category Specialist – Customer‑Centric Product & Solution Advisor – Driving Growth, Innovation, and Exceptional Client Success at brighthush

About brighthush

brighthush is a forward‑thinking, customer‑first organization that empowers businesses worldwide to thrive through innovative products, exceptional service, and a culture of collaboration. With a global footprint spanning North America, Europe, Asia, and Latin America, we deliver tailored solutions across a wide range of categories—from technology and print & promotional items to furniture and large‑volume quotes. Our mission is simple: create lasting value for partners and customers by blending deep product knowledge, strategic insight, and a genuine passion for solving real‑world challenges.

Why brighthush?

At brighthush, you’ll join a team that is dedicated to making a tangible impact every day. Our inclusive culture, emphasis on continuous learning, and focus on work‑life balance set us apart. Whether you’re a seasoned sales professional or a recent graduate eager to grow, brighthush offers the resources, mentorship, and opportunities to accelerate your career while contributing to meaningful outcomes. We celebrate diversity, encourage innovation, and reward results—both individual and team‑based.

Position Overview

We are seeking an Inside Sales Category Specialist to become the trusted advisor for our customers and internal sales partners. In this role, you will help businesses identify the right products and solutions to meet their needs, manage multiple lead channels, build a robust opportunity pipeline, and drive profitable growth through strong follow‑up, product expertise, and a customer‑first mindset. This is an exciting opportunity for someone who thrives on consultative selling, problem solving, and cross‑functional collaboration.

Key Responsibilities

• Partner with Account Managers and Key Account Managers: Support high‑value customers and secure both one‑time and recurring projects by aligning solutions with their strategic goals.
• Lead Management: Manage inbound and assigned sales opportunities across multiple lead channels, including web inquiries, customer chats, phone leads, and internally generated leads.
• Pipeline Development: Maintain and advance the opportunity pipeline, moving deals forward while delivering a positive customer experience at every touchpoint.
• Cross‑Functional Collaboration: Work closely with sales teams, merchants, vendors, and internal business units to develop transactional and solution‑based sales opportunities.
• Performance Metrics: Meet or exceed sales, margin, activity, and conversion expectations within approved margin guidelines.
• Category Expertise: Serve as a category expert, recommending products and services that align with each customer’s business objectives.
• Consolidation Opportunities: Identify opportunities to consolidate business from other vendors, thereby increasing share of wallet and strengthening customer relationships.
• Customer Relationship Management: Maintain timely follow‑up, strong relationship building, and exceptional service to keep current clients satisfied.
• CRM Mastery: Effectively use CRM tools to track activity, capture customer information, and maintain accurate opportunity notes.
• Continuous Improvement: Participate in team meetings, department training, coaching sessions, and ongoing development opportunities.
• Data‑Driven Decision Making: Analyze sales data, forecast trends, and identify growth opportunities to inform strategy and execution.
• Thought Leadership: Share best practices, market insights, and product updates with internal stakeholders to drive collective success.

Essential Qualifications

• Minimum of 1 year of sales, customer service, or equivalent customer‑facing experience.
• Strong work ethic, sense of urgency, and the ability to stay productive in a fast‑paced sales environment.
• Self‑motivation and the ability to remain directed, organized, and accountable with limited day‑to‑day oversight.
• Excellent prioritization skills, knowing what needs attention first, when to act quickly, and when to involve others.
• Comfort balancing multiple lead channels, customer requests, and internal priorities while keeping opportunities moving.
• Clear, confident communication with merchants, internal partners, external customers, and sales teammates.
• Curiosity and confidence in asking thoughtful questions to understand customer needs and identify the right next step.
• A customer‑first mindset with the ability to make sound decisions quickly while creating a positive experience.
• Resilience, adaptability, and composure when managing changing priorities or shifting customer needs.
• Strong organization and follow‑through to maintain accurate notes, manage pipeline activity, and support timely decisions.
• Positive team contribution through collaboration, shared best practices, and a willingness to learn and improve.

Preferred Qualifications

• Knowledge of category‑specific products or services, such as Technology, Print & Promotional, Furniture, or Large Volume Quotes.
• Experience with virtual selling, prospecting, or consultative customer conversations.
• Experience developing or converting sales pipeline.
• Familiarity with CRM platforms (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
• Previous exposure to B2B sales in a high‑volume, multi‑channel environment.

Skills & Competencies

• Strategic Thinking: Ability to translate customer needs into actionable solutions that drive revenue and customer satisfaction.
• CRM Proficiency: Advanced skills in CRM platforms, ensuring accurate data capture, forecasting, and reporting.
• Analytical Acumen: Strong analytical skills to assess sales data, forecast trends, and identify growth opportunities.
• Communication: Excellent written and verbal communication skills, with the ability to tailor messaging to diverse audiences.
• Team Player: Track record of collaborating across departments to achieve shared goals.
• Adaptability: Ability to pivot strategies in response to evolving market conditions and customer feedback.
• Customer‑Centric Mindset: Passion for delivering exceptional service and building long‑term relationships.
• Problem‑Solving: Creative thinker who can identify obstacles and develop innovative solutions.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As an Inside Sales Category Specialist, you will:

• Gain exposure to senior leadership through regular cross‑functional meetings and strategy sessions.
• Participate in ongoing training programs covering product knowledge, sales techniques, and industry trends.
• Earn certifications in relevant categories, enhancing your expertise and marketability.
• Progress into senior sales roles, category management, or business development positions.
• Leverage mentorship from experienced professionals who are committed to your success.
• Attend industry conferences, webinars, and workshops to stay ahead of market developments.
• Contribute to internal knowledge bases, creating playbooks and best‑practice guides for future hires.

Work Environment & Culture

brighthush fosters a culture of inclusion, innovation, and collaboration. Our hybrid work model offers:

• Minimum of four days in the office to build strong team relationships.
• Flexibility to work remotely on Fridays, ensuring a healthy work‑life balance.
• A supportive environment where diverse perspectives are celebrated and valued.
• Regular team‑building events, hackathons, and community service initiatives.
• Access to state‑of‑the‑art tools and resources that empower you to deliver exceptional results.
• Open‑door leadership style, encouraging transparent communication and feedback.
• Recognition programs that celebrate individual and team achievements.

Compensation & Benefits

While the exact base pay will be determined based on experience, skills, and market factors, brighthush offers a competitive compensation package that includes:

• Base salary plus performance‑based incentives.
• Comprehensive health, dental, and vision insurance plans.
• Company‑matched 401(k) retirement savings plan.
• Generous paid time off (PTO) and holiday schedule, including floating holidays.
• Employee wellness programs covering physical and mental health.
• Discounts on brighthush products and partner offerings.
• Professional development budget for courses, certifications, and conferences.
• Flexible work arrangements and a supportive remote‑friendly culture.

How to Apply

Ready to make a difference at brighthush? Submit your application through our careers portal or send your resume and cover letter to [email protected]. We look forward to learning how your skills and passion align with our mission.

Closing Statement

At brighthush, we are more than a company – we are a community of innovators, problem‑solvers, and customer advocates. If you are eager to grow your career, work with a dynamic team, and help businesses achieve their goals, we invite you to join us as an Inside Sales Category Specialist. Together, we can create lasting impact and drive success for our customers and our organization.