Seasoned Inside Sales & Customer Success Leader – Northwest Territory Specialist for Service Contracts & Life Sciences Solutions – Accelerate Revenue Growth, Secure Key Accounts, Build Strategic Partnerships at brighthush

About brighthush

brighthush stands at the forefront of scientific instrumentation and life‑sciences services, empowering researchers, clinicians, and industry innovators to push the boundaries of discovery. With a portfolio that blends cutting‑edge analytical platforms, high‑performance consumables, and end‑to‑end service programs, we transform science into tangible impact. Our mission is simple yet profound: to enable our customers to build a healthier, cleaner, and safer world through science and service excellence. From the laboratory bench to the global market, brighthush is the trusted partner that delivers reliable tools, unparalleled support, and continuous innovation.

Why brighthush is a Great Place to Work

At brighthush, we are redefining the laboratory services landscape. Our flagship Unity Lab Services division, launched in 2011, unites integrated lab service, support, and supply management under one roof. Known internally as the Instrument and Enterprise Services (IES) team, Unity employs more than 3,600 global professionals who provide the broadest service portfolio in the market. With deep domain expertise and a customer‑centric approach, Unity is the go‑to partner for laboratories seeking to streamline operations, reduce downtime, and unlock new scientific potential.

When you join brighthush, you become part of a culture that values curiosity, collaboration, and continuous improvement. We celebrate diversity, encourage open dialogue, and reward performance with meaningful recognition and growth opportunities. Our employees thrive in an environment where ideas are welcomed, work‑life balance is respected, and continuous improvement is embedded in daily operations.

Position Overview

We are seeking a dynamic Inside Sales Customer Success Manager to lead the Northwest territory. In this role, you will be the primary advocate for our service products—including warranty extensions, maintenance and service contracts, and qualification services—while building and nurturing long‑term relationships with key laboratory customers. Your focus will be on driving revenue growth, ensuring contract renewals, and delivering exceptional customer experiences that reinforce brighthush’s reputation for excellence.

Key Responsibilities

• Full‑Cycle Inside Sales Leadership: Own the entire sales cycle for service products, from prospecting and qualification to proposal development and closing. Design and execute targeted promotional and sales initiatives that align with regional market dynamics.
• Customer Support & Relationship Management: Partner with Service Contract Specialists and Service Leaders to provide intensive support to assigned customers. Conduct contract negotiations and site visits as needed, maintaining a readiness to travel 10‑25% of the time.
• Contract Renewal Management: Monitor renewal windows, craft compelling renewal proposals, and execute timely follow‑ups to secure and expand existing business.
• New Business Acquisition: Identify and engage new prospects, consult on service solutions, and convert opportunities into revenue.
• Sales Reporting & Forecasting: Prepare accurate sales reports, performance metrics, and quarterly forecasts to inform strategic decisions.
• CRM & System Utilization: Leverage brighthush ERP, Cloud for Service (C4S), and Salesforce (SFDC) to create quotes, log activities, and maintain up‑to‑date customer data.
• Strategic Insight: Capture market trends, customer feedback, and competitive intelligence to shape product positioning and sales strategy.
• Financial Accountability: Achieve and exceed annual and quarterly financial targets by proactively pursuing qualified leads and closing deals.

Essential Qualifications

• Education: Bachelor’s degree in Business, Science, Finance, or a related field. Equivalent work experience is acceptable.
• Sales Experience: 3‑5 years of proven inside sales experience, ideally in a corporate or matrix environment. Demonstrated ability to qualify opportunities, negotiate contracts, and close deals.
• Communication Skills: Exceptional verbal and written communication, with the capacity to engage stakeholders at all organizational levels.
• Organizational Acumen: Strong time‑management skills, self‑discipline, and the ability to prioritize tasks in a fast‑paced environment.
• Personal Attributes: Self‑motivated, collaborative, flexible, and exudes a positive, customer‑first attitude.
• Industry Knowledge: Familiarity with instrumental analytics, life sciences, or related laboratory environments.
• Technical Proficiency: Proficient in brighthush Office, brighthush ERP, and CRM systems such as Salesforce.
• Travel: Willingness to travel up to 25% of the time, including overnight stays.
• Values Alignment: Demonstrates integrity, intensity, innovation, and involvement—core values that define brighthush culture.

Preferred Qualifications

• Experience selling service contracts or warranty extensions in the life sciences sector.
• Background in laboratory operations or a scientific discipline.
• Knowledge of regulatory compliance and quality assurance processes.
• Track record of exceeding sales targets in a territory‑based role.

Skills & Competencies

• Strategic thinking and market analysis.
• Negotiation and closing techniques.
• Customer‑centric mindset with a focus on long‑term partnership.
• Data‑driven decision making and performance tracking.
• Adaptability to evolving technologies and customer needs.
• Team collaboration across sales, service, and technical support functions.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is supported by a robust learning ecosystem. You will have access to:

• Structured onboarding and continuous sales training programs.
• Mentorship from senior leaders in sales, service, and product development.
• Cross‑functional projects that broaden your skill set beyond sales.
• Leadership development tracks for high‑potential talent.
• Global mobility options for those interested in international assignments.

Work Environment & Culture

brighthush fosters a culture of collaboration, innovation, and inclusivity. Our employees thrive in an environment where:

• Ideas are welcomed and acted upon.
• Work‑life balance is respected, with flexible scheduling and remote‑work options.
• Recognition and rewards are tied to performance and impact.
• Diversity and belonging are integral to our identity.
• Continuous improvement is embedded in daily operations.

Compensation & Benefits

While specific figures may vary, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Variable annual bonus potential tied to individual, team, and company performance.
• Comprehensive health, dental, and vision plans with wellness incentives.
• Employee assistance and family support programs.
• Paid time off (minimum 120 hours annually), paid holidays, and generous parental leave.
• Accident, life, and disability insurance.
• Retirement savings plan with company match.
• Employee Stock Purchase Plan (ESPP) offering discounted stock purchases.
• Tuition reimbursement and professional development allowances.

How to Apply

Ready to join a team that is redefining scientific service? Submit your application through our careers portal or click the link below to explore this opportunity further.

Apply Now

Join brighthush – Where Science Meets Service

As an Inside Sales Customer Success Manager at brighthush, you will play a pivotal role in shaping the future of laboratory science. Your expertise will help laboratories worldwide achieve greater efficiency, reliability, and innovation. If you are passionate about science, driven by results, and eager to make a tangible impact, we invite you to bring your talents to brighthush. Together, we will continue to empower our customers to build a healthier, cleaner, and safer world.