Seasoned Insurance Sales Agent – Existing Customer Success & Growth Specialist – Remote, High‑Commission Life & Health Coverage Expert – Drive Client Success & Revenue Growth at brighthush

About brighthush

brighthush is a pioneering force in the personal insurance landscape, blending a century of industry expertise with cutting‑edge technology to protect the futures of individuals and families nationwide. Our mission is clear and compelling: Make Tomorrow Better. We empower our customers with customized life, accident, and health coverage that evolves alongside their lives, giving them confidence today and security tomorrow.

At brighthush, people are our most valuable asset. We nurture a culture that celebrates curiosity, collaboration, and continuous learning. Whether you’re a seasoned professional or just starting your career, you’ll find a supportive environment where your voice matters, your growth is accelerated, and your impact is felt across the organization and the communities we serve.

Role Overview

We are looking for a dynamic Insurance Sales Agent – Existing Customer Success & Growth Specialist to join our remote team. In this role, you will serve as the trusted advisor for our existing client base, engaging them through phone and digital channels to uncover opportunities for enhanced coverage and deepen their relationship with brighthush. You will be the catalyst that turns satisfied customers into lifelong partners.

This is a fully remote, work‑from‑home position that offers flexibility while delivering the same high level of service and engagement as our in‑office teams.

Key Responsibilities

Customer Engagement & Relationship Building

• Conduct outbound and inbound calls to existing clients, proactively identifying opportunities for additional coverage or policy adjustments.
• Use data‑driven insights to personalize each interaction and demonstrate the value of our products.
• Maintain a consistent follow‑up cadence, ensuring no client inquiry goes unanswered.
• Leverage digital communication tools (email, chat, video) to keep clients informed and engaged.

Consultative Selling & Needs Analysis

• Apply proven sales methodologies to assess client needs, articulate benefits, and guide them toward informed decisions.
• Use storytelling and empathy to build trust and close deals that align with the customer’s long‑term goals.
• Present tailored life, accident, and health insurance solutions that align with each customer’s goals.
• Identify cross‑sell and upsell opportunities that enhance the client’s coverage portfolio.

Policy Administration & Compliance

• Accurately process policy documents, updates, and corrections using our integrated CRM and policy management systems.
• Ensure all changes are documented in real time and that the customer receives timely confirmation.
• Maintain meticulous policy documentation and ensure flawless execution of service requests.
• Ensure all client interactions and policy changes are logged accurately, maintaining compliance with regulatory standards and internal audit requirements.

Team Collaboration & Continuous Improvement

• Work closely with underwriting, claims, and customer service teams to resolve issues and deliver seamless experiences.
• Share insights and best practices to improve overall customer satisfaction.
• Participate in regular team huddles and strategy sessions to align on goals and share success stories.
• Contribute to the development of training materials and knowledge bases for new hires.

Performance & Analytics

• Meet or exceed quarterly sales targets, customer satisfaction scores, and call quality benchmarks.
• Use data analytics to track progress and identify areas for improvement.
• Report on key metrics and trends to senior leadership.
• Participate in continuous improvement initiatives to enhance sales processes and customer experience.

Essential Qualifications

• High school diploma or equivalent (some college coursework preferred).
• Valid Life, Accident, and Health Insurance license (or willingness to obtain one; brighthush will cover licensing costs).
• Minimum of one year of customer‑facing experience in sales, customer service, or a related field.
• Strong verbal communication skills with the ability to build rapport and trust over the phone.
• Excellent time‑management, organizational, and decision‑making abilities.
• Comfortable working with numbers, data entry, and computer‑based systems.
• Ability to navigate multiple systems simultaneously while maintaining high customer engagement.
• Professional demeanor, tact, and confidentiality under pressure.
• Knowledge of life and health insurance operations is a plus.

Preferred Qualifications

• Experience with CRM platforms such as Salesforce or HubSpot.
• Prior exposure to insurance policy administration or underwriting processes.
• Demonstrated success in meeting or exceeding sales targets in a remote environment.
• Strong analytical skills and a data‑driven approach to customer segmentation.
• Experience with call‑center metrics and quality assurance programs.

Skills & Competencies

• Consultative Sales & Needs Analysis
• Customer Relationship Management
• Policy Administration & Documentation
• Effective Communication & Active Listening
• Problem Solving & Decision Making
• Time Management & Prioritization
• Adaptability & Resilience
• Team Collaboration & Cross‑Functional Coordination
• Compliance & Regulatory Awareness
• Data Analysis & Reporting

Career Growth & Learning Opportunities

At brighthush, we’re committed to your professional development. As an Insurance Sales Agent, you’ll have access to:

• Comprehensive onboarding and continuous training programs covering product knowledge, sales techniques, and regulatory updates.
• Industry certifications such as FLMI and ICA, fully reimbursed by the company.
• Mentorship from senior agents and leaders who share their expertise and guidance.
• Clear career pathways to roles such as Senior Sales Agent, Team Lead, or Manager of Customer Success.
• Regular performance reviews and personalized development plans to help you reach your goals.
• Opportunities to cross‑train in underwriting, claims, or product development, broadening your skill set.
• Access to a library of e‑learning courses, webinars, and industry conferences.

Work Environment & Culture

brighthush’s remote‑first culture means you can work from anywhere while staying connected to a vibrant, collaborative team. We prioritize:

• Flexibility: Choose a schedule that balances your personal life and professional commitments.
• Community: Participate in virtual coffee chats, wellness challenges, and quarterly all‑hands meetings.
• Innovation: Access the latest tools and technologies that streamline your workflow and enhance customer interactions.
• Diversity & Inclusion: Join a workforce that values diverse perspectives and fosters an inclusive environment.
• Recognition: Celebrate achievements through peer shout‑outs, performance bonuses, and company‑wide acknowledgments.
• Work‑life balance: Enjoy generous paid time off, flexible holidays, and a supportive environment that respects your personal commitments.

Compensation & Benefits

While specific figures vary based on experience and performance, brighthush offers a competitive compensation package that includes:

• Base salary plus uncapped commission and performance bonuses.
• Health, dental, and vision insurance plans for you and your family.
• Robust life insurance benefits and a company‑matched 401(k) retirement plan.
• Paid holidays, vacation time, and flexible time‑off policies.
• Parental leave and family‑support programs.
• Subsidized wellness subscriptions (fitness, mindfulness, nutrition, sleep).
• Company‑paid counseling services for mental health and work‑life balance.
• Educational reimbursement for courses and certifications that advance your career.
• Exclusive discounts on brighthush products and partner services.

Why brighthush?

Choosing brighthush means joining a forward‑thinking organization that values:

• Innovation: We’re constantly evolving our products and processes to stay ahead of market trends.
• Impact: Every call you make helps protect families and secure their futures.
• Growth: We invest in your development, ensuring you can advance to higher levels of responsibility.
• Community: You’ll be part of a supportive network that celebrates successes and learns from challenges together.
• Integrity: We operate with transparency, ethics, and a commitment to doing what’s right for our customers.

Ready to Make a Difference?

If you’re passionate about helping people protect what matters most, thrive in a remote environment, and grow your career with a company that values innovation and integrity, we want to hear from you.

Apply today and become a vital part of brighthush’s mission to Make Tomorrow Better for our customers and for yourself.

To apply, click the link below or visit our careers page. We look forward to welcoming you to the brighthush family.

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