Seasoned Insurance Verification & Prior Authorization Specialist – Remote Virtual Assistant for Physical Therapy Practice at brighthush

Welcome to brighthush: A New Era in Rehabilitation Care

At brighthush, we’re redefining how patients access high‑quality physical therapy services across the United States. Our mission is simple yet powerful: to remove barriers, streamline care, and empower clinicians and patients alike. By embracing a remote‑first culture, we give our team the flexibility to work from anywhere while staying connected through cutting‑edge collaboration tools. If you’re passionate about improving patient outcomes and thrive in a fast‑moving, technology‑driven environment, brighthush is the place for you.

Why This Role Is a Game‑Changer

Insurance verification and prior authorization are the invisible gears that keep the rehabilitation machine running smoothly. A single denied claim can delay treatment, frustrate patients, and erode clinic revenue. As the primary liaison between our clinic, patients, and insurance carriers, you’ll be the guardian of seamless access to care. Your meticulous work ensures that every patient receives the right treatment at the right time, without unnecessary wait times or financial uncertainty.

Key Responsibilities – Your Day‑to‑Day Impact

• Insurance Verification & Prior Authorization
  • Perform comprehensive eligibility checks for new and existing patients.
  • Gather benefit details—coverage limits, co‑payments, and pre‑authorization requirements.
  • Submit accurate prior authorization requests through the appropriate portals and tools.
  • Track status, follow up on pending requests, and resolve denials or appeals promptly.
  • Maintain a meticulous audit trail of all verification and authorization activities.
  • Collaborate closely with clinicians to address authorization‑related questions.
• Medical Records & Compliance
  • Process patient medical record requests in strict adherence to HIPAA regulations.
  • Ensure secure storage, transmission, and archiving of records in compliance with federal and state privacy laws.
  • Coordinate with external providers to obtain necessary documentation for treatment planning and insurance purposes.
• Administrative Support
  • Assist with scheduling, billing inquiries, and other administrative tasks as needed.
  • Maintain organized electronic filing systems and update patient records in real time.
  • Contribute to process improvement initiatives aimed at enhancing workflow efficiency.

Essential Qualifications – What We Expect

• Minimum of 2 years’ experience in insurance verification and prior authorization within a physical therapy or outpatient rehabilitation setting.
• Proficiency with industry tools such as brighthush, brighthush, brighthush, brighthush, and the brighthush portal.
• Exceptional attention to detail and strong organizational skills.
• Excellent written and verbal communication abilities in English.
• Self‑motivated, capable of working independently while managing multiple concurrent tasks.
• Availability to work U.S. Central Time business hours.
• Reliable backup system (e.g., secondary internet connection, UPS) to ensure uninterrupted coverage during outages.

Preferred Qualifications – Bonus Points

• Experience with electronic health record (EHR) systems and billing software.
• Knowledge of state‑specific insurance regulations and compliance requirements.
• Prior exposure to telehealth platforms and virtual care workflows.
• Certification in medical billing or coding (e.g., CPC, CCS).

Skills & Competencies – What Makes You Thrive

• Analytical Thinking – Ability to interpret complex insurance policies and translate them into actionable steps.
• Problem‑Solving – Quick resolution of authorization denials and patient concerns.
• Customer‑Centric Mindset – Empathy for patients navigating insurance challenges.
• Tech Savvy – Comfortable learning new software and troubleshooting technical issues.
• Team Collaboration – Works seamlessly with clinicians, billing staff, and external partners.

Career Growth & Learning Opportunities – Your Path Forward

At brighthush, we believe in nurturing talent and fostering continuous professional development. As an Insurance Verification & Prior Authorization Specialist, you’ll:

• Gain exposure to advanced revenue‑cycle management and compliance strategies.
• Participate in cross‑functional projects that shape clinic operations and patient experience.
• Access online training modules, webinars, and industry conferences at no cost.
• Be considered for promotion to Senior Authorization Coordinator, Revenue Cycle Analyst, or Operations Manager roles.

Work Environment & Company Culture – Why We’re Different

Our remote‑first model means you can work from anywhere in the United States, provided you have a reliable internet connection and a quiet workspace. We value:

• Flexibility – While we require coverage during U.S. Central Time business hours, we understand the need for a healthy work‑life balance.
• Collaboration – Weekly virtual huddles, real‑time chat channels, and a supportive peer network keep us connected.
• Innovation – We encourage creative problem‑solving and reward initiatives that improve patient care and operational efficiency.
• Diversity & Inclusion – Our team reflects the communities we serve, and we celebrate diverse perspectives.

Compensation, Perks, and Benefits – We Value Your Contributions

We offer a competitive salary range of $6.00–$7.00 per hour, commensurate with experience and qualifications. In addition to base pay, you will enjoy:

• Health, dental, and vision insurance (fully or partially covered).
• 401(k) retirement plan with company match.
• Paid time off (vacation, sick leave, personal days).
• Professional development stipend and tuition reimbursement.
• Employee wellness program, including virtual fitness classes and mental health resources.
• Annual performance bonuses and recognition awards.

How to Apply – Join the brighthush Family

Ready to make a difference in patients’ lives while advancing your career in a supportive, remote environment? Click the link below to submit your application and become part of the brighthush team.

Apply to this Job

Closing Statement – Your Future Starts Here

At brighthush, we are committed to delivering exceptional rehabilitation services that empower patients to regain their independence and quality of life. As our Insurance Verification & Prior Authorization Specialist, you will play a pivotal role in ensuring that every patient receives the care they deserve, without unnecessary delays or financial barriers. If you are detail‑oriented, patient‑focused, and eager to grow within a dynamic, remote‑first organization, we encourage you to apply today. Join us in shaping the future of physical therapy and making a lasting impact on communities across the country.