Seasoned Italian‑Speaking Customer Support Specialist – Remote, Greece – Elevate Global Customer Experience at brighthush

Introduction: Join brighthush, the Global Customer Experience Vanguard

At brighthush, we’re redefining what it means to deliver world‑class customer support in a hyper‑connected marketplace. With a footprint that spans more than 30 countries and a portfolio that touches fintech, e‑commerce, telecommunications, and health‑tech, we empower brands to transform every interaction into a memorable brand moment. Our mission is simple yet powerful: to make every customer interaction brighter and more meaningful. If you’re an Italian‑speaking professional who thrives on solving problems, building relationships, and driving continuous improvement, you’ll find a home here.

Role Overview

We’re seeking a Seasoned Italian‑Speaking Customer Support Specialist to join our fully remote, multicultural team based in Greece. In this role, you will be the first line of contact for our Italian‑speaking customers, delivering exceptional support across phone, chat, and email. You’ll collaborate with colleagues from around the world, turning challenges into opportunities and ensuring that every customer feels heard, valued, and empowered.

As a member of brighthush, you’ll receive comprehensive training, ongoing coaching, and the flexibility to work from home while maintaining a healthy work‑life balance. Your contributions will directly influence product improvements, customer satisfaction, and the overall success of our partners.

Key Responsibilities

• Customer Interaction Excellence: Handle inbound and outbound customer interactions in Italian via phone, chat, and email, ensuring a consistent, high‑quality experience.
• Issue Diagnosis & Resolution: Quickly identify root causes, apply troubleshooting steps, and resolve issues with speed, accuracy, and empathy.
• Data Integrity & Compliance: Document all interactions in our CRM system, maintaining data accuracy and adhering to privacy regulations such as GDPR.
• Cross‑Functional Collaboration: Work closely with Product, Engineering, and Sales teams to provide actionable feedback and drive continuous improvement.
• Product Knowledge Mastery: Stay up‑to‑date on product features, updates, and best practices to guide customers through troubleshooting and feature adoption.
• Performance Management: Meet or exceed key performance indicators (KPIs) such as first‑contact resolution, CSAT scores, and average handling time.
• Continuous Learning & Knowledge Sharing: Participate in regular training sessions, workshops, and knowledge‑sharing meetings to sharpen skills and share insights.
• Content Creation: Contribute to the development and refinement of support documentation, FAQs, and knowledge base articles.
• Team Mentorship: Assist in onboarding new team members by sharing best practices, providing mentorship, and fostering a collaborative environment.

Essential Qualifications

• Native Italian speaker or equivalent fluency (C1 level).
• Proficient in English (B2 level or higher).
• Valid EU passport or work permit for Greece.
• Strong written and verbal communication skills.
• Experience in a customer support or call‑center environment is highly desirable.
• Comfortable using CRM tools, ticketing systems, and collaboration platforms.
• Ability to work independently while staying connected with a remote team.

Preferred Qualifications

• Previous experience supporting customers in fintech or e‑commerce sectors.
• Knowledge of GDPR and data privacy best practices.
• Experience with multi‑channel support (social media, forums, etc.).
• Familiarity with basic troubleshooting of web and mobile applications.
• Strong analytical skills and a data‑driven mindset.

Skills & Competencies

• Problem‑Solving: Quickly identify root causes and propose effective solutions.
• Empathy: Understand customer emotions and respond with genuine care.
• Adaptability: Thrive in a fast‑changing environment and handle multiple priorities.
• Teamwork: Collaborate with colleagues across time zones and cultures.
• Attention to Detail: Ensure accurate documentation and follow‑through on commitments.
• Time Management: Prioritize tasks to meet daily targets and deadlines.

Career Growth & Learning Opportunities

At brighthush, we believe that investing in our people is the key to sustainable success. As a Customer Support Specialist, you’ll have access to:

• Structured onboarding program with 15‑30 days of fully paid training.
• Continuous learning through webinars, workshops, and industry conferences.
• Mentorship from senior support leaders and cross‑functional experts.
• Clear career pathways: Customer Support → Team Lead → Manager → Director.
• Opportunities to transition into product, engineering, or business development roles.

Work Environment & Culture at brighthush

Our remote team thrives on a culture of inclusion, transparency, and innovation. You’ll enjoy:

• Flexible working hours (Monday‑Friday, 08:00‑21:00 EEST) with rotating shifts to accommodate global customers.
• Weekly virtual coffee breaks and team‑building activities.
• Access to a digital wellness program, including mindfulness sessions and ergonomic resources.
• A supportive manager who encourages autonomy and values your input.
• Recognition programs that celebrate achievements and milestones.

Compensation & Benefits

While specific salary figures are tailored to experience and market conditions, brighthush offers a competitive package that includes:

• Monthly salary paid 14 times a year (including a bonus at Christmas and vacation).
• Performance‑based referral and bonus incentives.
• Fully paid training and professional development courses.
• Free Greek language lessons to help you settle into your new home.
• Health insurance and wellness benefits.
• Annual team retreats and social events.
• Technology stipend for home‑office setup.

How to Apply

Ready to bring your passion for customer service to a global stage? Submit your application through our online portal:

Apply to this role

Alternatively, you can email your resume and cover letter to [email protected]. We look forward to learning how you can help us make every customer interaction brighter.

Closing Statement

At brighthush, we’re not just building a support team – we’re building a community of problem‑solvers, innovators, and ambassadors for exceptional customer experience. If you’re an organized, solution‑oriented Italian speaker who thrives in a multicultural environment, we invite you to join us and help shape the future of global customer support.

Apply today and start your journey with brighthush – where every interaction shines brighter.