Seasoned Japanese Customer Support Specialist – Remote Full‑Time, Multilingual Service Excellence & Customer Experience Champion – Join brighthush

Welcome to brighthush – Where Customer Journeys Become Extraordinary Experiences

At brighthush, we believe that every support interaction is an opportunity to create lasting brand loyalty. With a presence in more than 30 countries, we partner with leading technology, e‑commerce, and SaaS companies to deliver seamless, human‑centric service that transcends language barriers and cultural nuances. Our DNA is built on innovation, empathy, and a relentless pursuit of excellence. We’re not just a service provider; we’re a strategic partner that helps brands grow by turning every customer touchpoint into a moment of delight.

About brighthush

Founded on the principle that customer support is the heart of any successful business, brighthush has grown into a global network of multilingual specialists who bring local insight to global challenges. Our remote‑first culture empowers teams to work from anywhere, while our collaborative tools keep us connected across time zones. We celebrate diversity, encourage continuous learning, and reward performance with tangible growth opportunities.

Why Join brighthush?

When you become part of the brighthush family, you’re not just filling a role—you’re shaping the future of customer engagement. We offer a dynamic, multicultural environment where your voice matters, your growth is accelerated, and your contributions directly impact the satisfaction of millions of users worldwide. Our remote‑first culture means you can work from anywhere in Greece, including the islands, while staying connected to a vibrant global community.

Key Highlights

• Fully remote, full‑time position—work from anywhere in Greece, including the islands.
• Competitive net salary range: €1,450 – €1,900 per month.
• Comprehensive relocation package—every cost covered.
• Paid, structured training program to launch you into success.
• Permanent contract with job security and long‑term career prospects.
• Multilingual, multicultural team that celebrates diversity.
• Access to cutting‑edge tools, technologies, and a global knowledge base.

Position Overview

We’re looking for a dedicated Japanese Customer Support Specialist to join our global support team. In this role, you will be the primary point of contact for Japanese‑speaking customers, ensuring their inquiries are handled with empathy, efficiency, and a deep understanding of our products and services. Your bilingual fluency in Japanese (C1 minimum) and English (B2 minimum) will be essential to bridge communication gaps and deliver world‑class support.

Key Responsibilities

• Respond to customer inquiries via chat, email, and phone in Japanese, providing timely, accurate, and courteous solutions.
• Escalate complex issues to relevant departments while maintaining clear communication and follow‑up.
• Document all interactions in our CRM system, ensuring data integrity and compliance with privacy regulations.
• Collaborate with cross‑functional teams—product, engineering, and marketing—to resolve product‑related questions and gather customer feedback.
• Identify recurring pain points and propose process improvements to enhance the overall customer experience.
• Participate in ongoing training sessions and knowledge‑sharing workshops to stay current on product updates and industry best practices.
• Maintain a high level of professionalism and brand consistency across all customer touchpoints.
• Track and report on key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores.
• Contribute to the creation and maintenance of knowledge base articles, FAQs, and self‑service resources in Japanese.
• Act as a cultural ambassador, helping to adapt global support content to local Japanese market expectations.
• Participate in quarterly customer experience reviews and provide insights that shape future support strategies.

Essential Qualifications

• Native or near‑native fluency in Japanese (C1 or higher).
• Strong command of English (B2 or higher), both written and spoken.
• At least 2 years of experience in a customer support or service role, preferably in a tech or SaaS environment.
• Excellent communication skills, with the ability to explain complex concepts in simple terms.
• Proficiency with customer support tools (e.g., Zendesk, Freshdesk, Intercom) and CRM systems.
• Strong problem‑solving skills and a proactive mindset.
• Ability to work independently in a remote setting while staying connected with the team.
• Valid European passport or legal residency status in Greece.
• Experience with data privacy regulations (GDPR, CCPA) is a plus.

Preferred Qualifications

• Experience working with international, multicultural teams.
• Knowledge of the Greek market and customer behavior.
• Familiarity with agile methodologies and project management tools.
• Additional language skills (e.g., Mandarin, Korean, Spanish) are a plus.
• Previous experience in a remote‑first company.
• Certifications in customer support, UX, or related fields.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering outstanding service and turning challenges into opportunities.
• Adaptability: Thrives in a fast‑paced, evolving environment.
• Attention to Detail: Ensures accuracy in documentation and follow‑up.
• Team Collaboration: Works effectively with cross‑functional partners.
• Time Management: Prioritizes tasks to meet SLA targets.
• Technical Aptitude: Comfortable learning new tools and platforms quickly.
• Analytical Thinking: Uses data to identify trends and drive improvements.
• Emotional Intelligence: Handles difficult conversations with empathy and professionalism.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Japanese Customer Support Specialist, you’ll have the chance to:

• Progress into senior support roles or team lead positions.
• Transition into product management, quality assurance, or customer success.
• Participate in leadership development programs and mentorship initiatives.
• Attend industry conferences, webinars, and workshops—fully reimbursed.
• Access a curated library of online courses covering communication, technology, and business skills.
• Earn certifications in customer experience, support operations, or related disciplines.
• Take on cross‑functional projects that influence product strategy and roadmap.

Work Environment & Culture at brighthush

Our culture is built on trust, transparency, and a shared commitment to excellence. You’ll experience:

• A fully remote, flexible schedule that respects work‑life balance.
• Weekly virtual team huddles and monthly town‑hall meetings.
• Inclusive policies that celebrate diversity and promote belonging.
• Regular feedback loops and performance reviews that focus on growth.
• Access to a global network of colleagues across 30+ countries.
• Annual company retreats and virtual social events.
• Recognition programs that celebrate individual and team achievements.

Compensation, Perks & Benefits

While the base salary ranges from €1,450 to €1,900 net per month, we also offer:

• Fully covered relocation package—including travel, housing, and settling‑in assistance.
• Paid, structured training program to ensure a smooth onboarding experience.
• Health and wellness benefits, including a company‑sponsored gym membership and mental health support.
• Annual performance bonuses and equity options for long‑term employees.
• Flexible vacation policy with paid time off and a generous sick leave allowance.
• Company‑wide wellness initiatives such as virtual yoga sessions, mindfulness workshops, and health challenges.
• Access to a global stipend for professional development and certifications.
• Discounts on partner products and services.

How to Apply

Ready to bring your expertise to a global stage? Submit your application through our careers portal or send your resume directly to [email protected]. If you’re passionate about delivering exceptional customer experiences and thrive in a remote, multicultural environment, we’d love to hear from you.

Join brighthush Today

Be part of a forward‑thinking organization that values your voice, supports your growth, and rewards your dedication. As a Japanese Customer Support Specialist at brighthush, you’ll play a pivotal role in shaping the customer journey for millions worldwide. Don’t miss this opportunity to elevate your career while making a real impact.