Seasoned Japanese‑Language Customer Support Specialist – Remote Independent Contractor – Global Catering & Event Services at brighthush – Flexible Hours, Dynamic Coordination, International Client Engagement

About brighthush

brighthush is more than a catering company; it is a culinary movement that redefines the intersection of food, service, and culture. From high‑profile corporate galas to intimate family celebrations, we craft experiences that linger in the memory long after the last bite. Our secret sauce is a blend of innovative menu design, meticulous logistics, and a customer‑centric philosophy that turns ordinary meals into unforgettable moments.

In an industry where the difference between a good event and a great one often comes down to the smallest details, brighthush stands out by marrying creativity with precision. We empower chefs, production teams, and support staff to collaborate seamlessly, ensuring that every dish, every table setting, and every interaction reflects the same high standard of excellence.

We are looking for a dedicated Japanese‑language specialist to become the bridge between our international clientele and our production teams. If you thrive on clear communication, enjoy problem‑solving, and love the rhythm of event planning, you could be the perfect fit for our growing, remote‑first organization.

Position Overview

As a Remote Independent Contractor at brighthush, you will serve as the primary point of contact for our Japanese‑speaking clients. Your role will involve managing inquiries, coordinating with production teams, preparing quotes, and ensuring every customer interaction reflects the high standards of brighthush. This position offers flexible hours, allowing you to balance professional responsibilities with personal commitments while contributing to the success of our expanding business.

Key Responsibilities

• Customer Inquiry Management: Respond promptly and professionally to all customer emails and messages in Japanese, ensuring clarity and satisfaction.
• Order Coordination: Work closely with brighthush’s local production teams to capture order details, special requests, and dietary restrictions.
• Quote Preparation: Generate accurate, competitive quotes based on menu selections, event size, and logistical requirements.
• Invoice Management: Issue, track, and reconcile invoices, maintaining meticulous records for financial accuracy.
• Data Entry & CRM Maintenance: Input and update customer information in our CRM system, ensuring data integrity and accessibility.
• Cross‑Functional Communication: Serve as the liaison between customers and internal departments, facilitating smooth information flow.
• Process Improvement: Identify bottlenecks in the customer support workflow and propose solutions to enhance efficiency.
• Compliance & Quality Assurance: Ensure all communications and documentation adhere to brighthush’s brand guidelines and quality standards.
• Ad Hoc Support: Assist with miscellaneous tasks such as event follow‑ups, feedback collection, and post‑event reporting.
• Team Collaboration: Participate in regular virtual meetings with the production and sales teams to stay aligned on priorities and deadlines.

Essential Qualifications

• Native or near‑native proficiency in Japanese (reading, writing, and speaking).
• Basic conversational proficiency in English sufficient for email communication and brief conversations.
• Strong written communication skills in Japanese, with an eye for tone, clarity, and professionalism.
• Experience in customer support, hospitality, or administrative roles (preferred but not mandatory).
• Proficiency with email platforms, Google Workspace (Sheets, Docs), and Microsoft Office (Excel).
• Excellent organizational skills and the ability to manage multiple tasks independently.
• Self‑starter mindset with a proactive approach to problem‑solving.
• Eligibility to work as an Independent Contractor (1099) in the United States.
• Preferred: Residency in the Cincinnati, OH or New York City area to facilitate occasional on‑site coordination with brighthush’s local production teams.

Preferred Qualifications & Experience

• Prior experience in the catering or event‑planning industry.
• Familiarity with invoicing software or accounting basics.
• Knowledge of Japanese business etiquette and cultural nuances.
• Experience with CRM systems such as Salesforce, HubSpot, or similar platforms.
• Previous remote work experience with flexible scheduling.

Skills & Competencies

• Exceptional attention to detail and accuracy.
• Strong time‑management skills, with the ability to prioritize tasks effectively.
• Adaptability to changing priorities and dynamic event schedules.
• Customer‑centric mindset, always aiming to exceed expectations.
• Collaborative spirit, comfortable working with cross‑functional teams.
• Tech‑savvy, quick to learn new tools and processes.

Career Growth & Learning Opportunities

While this role is structured as a contractor position, brighthush is committed to fostering professional growth for all team members. You will gain hands‑on experience in the full lifecycle of a catering event, from initial inquiry to post‑event follow‑up. This exposure will sharpen your project‑management skills, deepen your understanding of the hospitality industry, and enhance your bilingual communication abilities.

We encourage continuous learning and provide access to industry webinars, culinary workshops, and language‑enrichment courses. Successful contractors may be invited to participate in internal leadership development programs or transition into full‑time roles within brighthush’s expanding operations.

Work Environment & Culture at brighthush

brighthush thrives on a culture of creativity, collaboration, and accountability. Even though you’ll be working remotely, you’ll feel part of a tight‑knit community through daily stand‑ups, virtual coffee breaks, and quarterly town‑hall meetings. We celebrate diversity, encourage open dialogue, and reward innovative ideas that drive our business forward.

Our remote work model is designed to give you the flexibility you need while maintaining a strong sense of connection. You’ll have access to a dedicated Slack channel for instant communication, a shared Google Drive for seamless document collaboration, and a virtual “water cooler” where you can connect with colleagues across time zones.

Compensation & Benefits

We offer a competitive hourly rate of $17.00 per hour, with the potential for overtime based on event volume and business needs. As an Independent Contractor, you will be responsible for your own taxes and benefits, but we provide a comprehensive onboarding package that includes:

• Flexible scheduling – choose the hours that best fit your lifestyle.
• Access to brighthush’s digital resources, including training modules and best‑practice guides.
• Opportunity to work with a diverse, international client base, enhancing your cross‑cultural communication skills.
• Regular performance feedback and recognition for outstanding contributions.
• Potential for future full‑time opportunities within brighthush’s growing organization.

How to Apply

Ready to bring your Japanese language expertise and customer‑support flair to brighthush? Click the button below to submit your application. We’re excited to learn how your skills and experience can help us deliver unforgettable catering experiences to our clients.