Seasoned Licensed Insurance Agent & Customer Experience Champion – Personal Lines Specialist Driving Embedded Auto Insurance Innovation, Exceptional Customer Satisfaction, and Accelerated Career Growth at brighthush

Welcome to brighthush – Where Insurance Meets Innovation

In today’s fast‑moving marketplace, technology is no longer a luxury—it’s a necessity. At brighthush, we’re redefining how people protect their most valuable assets by weaving insurance directly into the moments that matter. Imagine a car buyer who can get instant, personalized coverage at the point of sale, without the friction of paperwork or waiting. That’s the future we’re building, and we’re looking for a passionate, seasoned professional to help us bring it to life.

About the Role

As a Licensed Insurance Agent & Customer Experience Champion, you will be the linchpin between our customers, carrier partners, and the cutting‑edge technology that powers brighthush’s embedded insurance platform. Your day will blend frontline support with strategic insight, ensuring every interaction not only resolves a customer’s need but also strengthens our brand and drives growth.

Why brighthush?

• Industry Disruption: Join a company that’s transforming the insurance and automotive retail landscape.
• Rapid Career Progression: Move from client service to sales leadership in record time.
• Impactful Work: Every call, email, or policy change directly enhances the customer experience.
• Inclusive Culture: Thrive in a collaborative, supportive environment that values diversity and continuous learning.
• Innovation‑First Mindset: Work with the latest technology and data analytics to shape the future of embedded insurance.
• National Reach: Serve customers across thousands of dealerships nationwide.

Key Responsibilities

Your role will encompass a broad spectrum of duties that blend customer service, policy management, and strategic partnership. Below are the core responsibilities you will master:

• Oversee the full lifecycle of client accounts, from policy issuance to cancellations, ensuring accuracy and compliance at every step.
• Conduct comprehensive account reviews to uncover coverage gaps and recommend tailored solutions that align with each customer’s unique needs.
• Drive retention by proactively transferring existing clients to the appropriate sales representative when deeper engagement is warranted.
• Prepare and manage all necessary documentation—applications, change requests, disclosures—maintaining meticulous records.
• Build and nurture strong relationships with both clients and carrier partners, positioning yourself as a trusted advisor and brand ambassador.
• Respond promptly to incoming calls, emails, and live chat inquiries, delivering exceptional service that exceeds expectations.
• Identify and assess customer needs to achieve high satisfaction scores and loyalty, turning one‑time buyers into lifelong advocates.
• Log all client interactions, tasks, and documents in the AMS360 management system, maintaining a clean audit trail.
• Lead special projects and support cross‑functional initiatives as directed by management, driving continuous improvement.
• Cross‑sell additional lines of business during account reviews to maximize revenue and coverage, while staying compliant with regulatory guidelines.
• Collaborate with the product team to provide real‑time feedback on policy features, pricing, and user experience.
• Participate in quarterly training sessions to stay current on industry trends, regulatory changes, and new carrier offerings.

Essential Qualifications

• Proven Customer Support Experience: Demonstrated success in a high‑volume, client‑facing role.
• Time Management & Prioritization: Ability to juggle multiple tasks while maintaining quality.
• Microsoft Office Proficiency: Advanced skills in Word, Excel, Outlook, and PowerPoint.
• Detail‑Oriented: Strong focus on accuracy, decision‑making, and process adherence.
• Comfortable working in a fast‑paced environment with high call volumes.
• Excellent written and verbal communication skills.
• Valid Property & Casualty (P&C) Insurance License.
• Technically Savvy: Comfortable learning new software and tools quickly.
• Strong analytical mindset with the ability to interpret data and make informed recommendations.
• Experience in a regulated environment, with a solid understanding of compliance and ethical standards.

Preferred Qualifications

• Experience with AMS360 or similar insurance management platforms.
• Bilingual in Spanish (or another language) to serve a diverse client base.
• Background in insurance sales or underwriting.
• Strong analytical skills for assessing coverage needs.
• Experience working with automotive dealerships or automotive financing partners.
• Knowledge of embedded insurance models and digital distribution channels.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service.
• Relationship Building: Ability to connect with clients and carriers alike.
• Problem‑Solving: Quick to diagnose issues and propose effective solutions.
• Adaptability: Thrive in a dynamic, evolving environment.
• Team Collaboration: Work seamlessly with sales, underwriting, and support teams.
• Compliance Awareness: Understand and adhere to regulatory and company policies.
• Data‑Driven Decision Making: Use metrics and analytics to guide actions.
• Technology Fluency: Comfortable navigating CRM, policy management, and communication tools.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in your professional development. Here’s what you can expect:

• Structured onboarding and mentorship programs that pair you with seasoned leaders.
• Access to industry certifications and continuing education, including P&C licensing support.
• Clear career ladder from client service to senior sales and management roles.
• Regular performance reviews with actionable feedback and personalized development plans.
• Opportunities to lead cross‑functional projects and initiatives, expanding your skill set beyond day‑to‑day tasks.
• Participation in innovation hackathons and product‑feedback loops that shape the future of embedded insurance.
• Annual leadership development workshops and conferences to broaden your industry perspective.
• Internal mobility options across product, sales, underwriting, and technology teams.

Work Environment & Culture

Our culture is built on collaboration, innovation, and respect. You’ll find:

• Flexible work arrangements, including remote options and a hybrid model that supports work‑life balance.
• Inclusive team events, community outreach, and volunteer opportunities that strengthen bonds.
• A supportive leadership team that values your ideas and encourages experimentation.
• Transparent communication and open feedback loops, ensuring everyone’s voice is heard.
• Recognition programs that celebrate achievements, from “Agent of the Month” to “Innovation Champion.”
• Access to cutting‑edge collaboration tools and a modern, ergonomic workspace.
• A culture of continuous learning, with internal knowledge bases, peer‑to‑peer learning circles, and external learning credits.

Compensation & Benefits

Competitive base salary ranging from $45,760 to $68,286 annually, with performance‑based incentives that reward excellence. In addition, you’ll enjoy a comprehensive benefits package that includes:

• Medical, dental, and vision insurance with a range of plans to fit your needs.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) for tax‑advantaged savings.
• 3 weeks of paid time off plus a generous holiday schedule.
• Paid parental leave and a baby cash bonus for new parents.
• 401(k) matching contributions to help you build long‑term wealth.
• Life and disability insurance for added peace of mind.
• Work‑from‑anywhere flexibility, supported by the latest collaboration tools.
• Employee wellness program, including mental health resources and fitness stipends.
• Professional development stipend and tuition reimbursement for relevant courses.

Equal Opportunity Statement

brighthush is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status as defined by federal, state, or local law.

About brighthush

brighthush delivers unexpected value by embedding insurance into life’s biggest purchases. As the leading embedded automotive insurance marketplace, brighthush seamlessly integrates coverage options from 40+ insurance carriers into the automotive buying experience at thousands of dealerships across the country, delivering savings to consumers when they need it most. With more than $11 billion in coverage placed, shoppers trust brighthush for instant quotes, immediate coverage, and expert live agents. Experience the unexpected value of embedded auto insurance at brighthush.co.

Ready to Join Us?

If you’re passionate about customer service, eager to grow as an insurance professional, and excited to be part of a company that’s reshaping the industry, we want to hear from you. Apply today and become a key player in delivering seamless, value‑driven insurance solutions to drivers everywhere.