Seasoned Licensed Insurance Customer Service Specialist – Remote Inbound/Outbound Support, Policy & Claims Expertise – Advance Your Career with brighthush

Introduction

brighthush is a global powerhouse in digital business services, dedicated to empowering the world’s most iconic brands to thrive in an ever‑evolving marketplace. With a workforce of over 500,000 professionals spanning more than 300 languages, we deliver technology‑driven solutions that streamline operations, elevate customer experiences, and champion sustainable business practices. Our mission is simple yet ambitious: to help clients succeed in a fast‑changing world while creating meaningful impact in the communities we serve. As part of this mission, we are excited to invite a dedicated Licensed Insurance Customer Service Specialist to join our remote team and become the trusted voice for our clients’ insurance needs.

Why This Role Matters

In a high‑velocity, remote environment, you will be the bridge between our clients and the comprehensive insurance solutions they rely on. Your expertise will transform questions into confidence, concerns into solutions, and routine interactions into memorable experiences. By leveraging cutting‑edge web tools and your deep understanding of insurance products, you will uphold the high standards of service that define brighthush and directly contribute to customer satisfaction and retention.

Key Responsibilities

• Inbound & Outbound Communication: Handle calls, emails, and chat sessions with professionalism, ensuring each interaction reflects brighthush’s commitment to excellence.
• First‑Call Resolution: Diagnose issues, provide accurate information, and resolve concerns on the first contact whenever possible, reducing repeat calls and enhancing satisfaction.
• Policy & Claims Guidance: Explain insurance policies, coverage options, and claims processes in clear, jargon‑free language, ensuring clients fully understand their benefits.
• Retention & Upsell Support: Identify customers who are comparison‑shopping, present appropriate plan options, and execute retention strategies that align with customer needs.
• Confidential Data Handling: Safeguard personal and health‑related information in compliance with HIPAA and other privacy regulations.
• Empathetic Problem Solving: Approach sensitive situations—such as health emergencies or education‑related queries—with compassion, patience, and a solution‑focused mindset.
• Collaboration with Internal Teams: Work closely with supervisors, quality assurance, and specialist departments to elevate complex cases and share best practices.
• Continuous Improvement: Provide feedback on process gaps, suggest enhancements to scripts or tools, and participate in ongoing training initiatives.

Essential Qualifications

• High School Diploma or equivalent (GED).
• Minimum of 6 months of customer service experience, preferably in an insurance or financial services environment.
• Legal eligibility to work in the United States and residency in one of the approved states (AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY).
• Age 18 + and ability to type at least 25 words per minute.
• Comfortable navigating Windows‑based desktop systems and web‑based CRM platforms.
• Strong written and verbal communication skills, with a focus on active listening.
• Demonstrated emotional intelligence and the ability to stay calm under pressure.

Preferred Qualifications

• Associate’s or Bachelor’s degree in Business, Communications, or a related field.
• Previous experience in insurance sales, claims processing, or policy administration.
• Familiarity with industry‑specific terminology (e.g., deductibles, co‑pays, network providers).
• Experience working remotely in a fast‑paced call‑center environment.
• Multilingual abilities—especially in Spanish, French, or other widely spoken languages.

Core Competencies & Skills

• Process Excellence: Strict adherence to documented procedures while seeking opportunities for efficiency gains.
• Collaboration: Proven ability to partner with teammates, supervisors, and cross‑functional support groups to resolve issues.
• Communication: Clear, concise, and persuasive articulation of complex insurance concepts.
• Organization: Ability to juggle multiple tasks, prioritize effectively, and maintain accurate records.
• Critical Thinking: Rapid analysis of customer problems and formulation of logical, compliant solutions.
• Solution‑Oriented Mindset: Proactive approach to turning challenges into opportunities.

Career Growth & Learning Opportunities

At brighthush, we believe that professional development is a two‑way street. As a Licensed Insurance Customer Service Specialist, you will have access to a wealth of learning resources, including:

• Structured onboarding programs that cover product knowledge, compliance, and customer‑centric communication.
• Ongoing training modules on emerging insurance trends, regulatory changes, and advanced customer engagement techniques.
• Mentorship from senior representatives and subject‑matter experts.
• Clear career pathways that can lead to roles such as Senior Customer Service Specialist, Claims Analyst, Policy Administrator, or Team Lead.
• Cross‑functional projects that allow you to collaborate with technology, marketing, and product teams.

Work Environment & Culture

brighthush fosters a culture of inclusion, innovation, and continuous improvement. Our remote work model empowers you to balance professional responsibilities with personal commitments. You will enjoy:

• Flexible scheduling options that accommodate different time zones and personal life.
• A collaborative virtual environment with regular team huddles, knowledge‑sharing sessions, and open communication channels.
• Recognition programs that celebrate outstanding performance and customer impact.
• Access to wellness resources, including mental health support, virtual fitness classes, and employee assistance programs.
• Annual virtual retreats and team‑building activities that strengthen camaraderie across the global workforce.

Compensation & Benefits

While specific figures may vary based on location and experience, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards for licensed insurance customer service roles.
• Performance‑based bonuses tied to customer satisfaction metrics and retention goals.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Professional development stipend and tuition reimbursement for relevant certifications.
• Employee discount programs and partner benefits.

How to Apply

Ready to take the next step in your career and join a forward‑thinking organization that values your expertise? Click the link below to submit your application and become part of the brighthush family.

Apply to this Job at brighthush