Seasoned Loss Prevention & Customer Experience Specialist – Retail Security Associate II – Champion Safety, Service, and Brand Integrity at brighthush

About brighthush

brighthush is more than a retailer; it’s a global movement that redefines the off‑price shopping experience. With a presence in over 20 countries and a portfolio that includes iconic, high‑quality brands, brighthush delivers premium merchandise at prices that surprise and delight millions of shoppers every day. Our success is built on relentless innovation, a deep commitment to sustainability, and a genuine desire to make a positive impact in the communities we serve.

At brighthush, every customer interaction is an opportunity to create a memorable moment. Our culture is rooted in integrity, collaboration, and continuous growth—values that guide everything from store layout to the way we protect our brand and our people.

Why brighthush?

When you join the brighthush family, you become part of a vibrant, diverse, and forward‑thinking team that values every individual’s contribution. We invest in our people through comprehensive training, mentorship programs, and a crystal‑clear career ladder that rewards performance and initiative. Whether you’re just starting your career or looking to advance, brighthush offers a dynamic environment where your ideas can shape the future of retail.

What We’re Looking For

We’re seeking a proactive, customer‑centric Loss Prevention Customer Service Associate II who can protect our brand, safeguard our customers, and drive a safe, welcoming environment. If you thrive in fast‑paced settings, possess strong judgment, and enjoy working collaboratively, you’ll fit right in.

Role Overview

As a Loss Prevention Customer Service Associate II, you will serve as the first line of defense against theft and misconduct while ensuring a seamless shopping experience. You’ll work closely with store management, loss prevention teams, and customers to maintain a secure, courteous, and efficient retail environment. Your role blends vigilance with hospitality, ensuring that every shopper feels safe and valued.

Day in the Life

• Morning Briefing: Start your shift with a quick huddle with the store manager and LP team to review any incidents from the previous day, set priorities, and align on safety protocols.
• Patrol & Observation: Walk the front of the store and key departments, using a body‑worn camera and a discreet uniform to deter potential loss and dishonesty.
• Customer Engagement: Greet shoppers with a friendly smile, answer questions, and redirect complex issues to the appropriate department via the in‑store radio system.
• Incident Management: Observe and report suspicious behavior or critical incidents to Loss Prevention (LP) or store management, following the Store Emergency Response Guide.
• Safety Sweep: Conduct a closing safety sweep with management, ensuring all areas are secure and compliant with company policies.
• Documentation: Accurately record incidents in our case management system, maintaining confidentiality and compliance.
• Continuous Improvement: Participate in training sessions, share insights, and suggest process enhancements to strengthen store security.

Key Responsibilities

• Visual Deterrence & Surveillance: Actively patrol the front of the store and key departments, wearing a company‑approved uniform and body‑worn camera to deter potential loss and dishonesty.
• Customer Engagement: Greet shoppers with courtesy, respond to inquiries, and refer complex issues to store management or customer service via the company radio system.
• Incident Management: Observe and report suspicious behavior or critical incidents to Loss Prevention (LP) or store management, following the Store Emergency Response Guide.
• Safety Sweep: Conduct a closing safety sweep with management, ensuring all areas are secure and compliant with company policies.
• Documentation: Accurately record incidents in our case management system, maintaining confidentiality and compliance.
• Collaboration: Work closely with store teams to reinforce brand values, support loss prevention initiatives, and promote a positive customer experience.
• Continuous Improvement: Participate in training sessions, share insights, and suggest process enhancements to strengthen store security.

Essential Qualifications

• High school diploma or equivalent; college coursework in criminal justice, business, or related field is a plus.
• 0–2 years of retail or security experience; experience in loss prevention or customer service is highly desirable.
• Strong verbal and written communication skills, with the ability to interact professionally with diverse customers and colleagues.
• Sound decision‑making ability, especially under pressure, ensuring safety for yourself and others.
• Self‑motivated and capable of working independently while maintaining a strong team orientation.
• Excellent time‑management skills, able to prioritize tasks and adapt to changing priorities.
• Physical stamina to stand for extended periods and perform routine patrols.

Preferred Qualifications

• Experience with body‑worn camera systems and incident reporting tools.
• Knowledge of retail loss prevention best practices and compliance standards.
• Previous exposure to emergency response protocols and crisis management.
• Proficiency in using radio communication equipment and in‑store technology.
• Demonstrated ability to handle high‑volume customer interactions with professionalism.

Skills & Competencies

• Customer Focus: Passion for delivering outstanding service and resolving issues swiftly.
• Situational Awareness: Keen observation skills to detect potential risks and respond appropriately.
• Integrity & Ethics: Commitment to upholding company values and maintaining confidentiality.
• Team Collaboration: Ability to work effectively with cross‑functional teams, including management, security, and customer service.
• Adaptability: Comfortable navigating fast‑paced environments and adjusting to new procedures.
• Technical Proficiency: Comfortable using radios, cameras, and incident management software.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent. As a Loss Prevention Customer Service Associate II, you’ll have access to:

• Structured onboarding and ongoing training programs covering retail operations, security protocols, and customer service excellence.
• Mentorship from seasoned loss prevention professionals who share industry insights and career guidance.
• Clear advancement pathways to roles such as Loss Prevention Supervisor, Store Manager, or Regional Security Lead.
• Cross‑departmental projects that broaden your skill set and expose you to different facets of the business.
• Regular performance reviews and goal‑setting sessions to help you grow and achieve your career objectives.

Work Environment & Company Culture

brighthush fosters a culture of inclusion, respect, and continuous improvement. Our employees enjoy:

• A supportive, open‑door leadership style that encourages feedback and innovation.
• Team‑building activities, community service initiatives, and employee recognition programs.
• Flexible scheduling options to accommodate personal and professional commitments.
• A commitment to sustainability, with initiatives that reduce waste, conserve energy, and support local communities.

Compensation, Perks, and Benefits

While the starting hourly rate for this role ranges from $13.30 to $18.60, actual compensation is influenced by your experience, skills, and performance. In addition to competitive pay, brighthush offers a comprehensive benefits package, including:

• 401(k) plan with company match.
• Health, dental, and vision insurance.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
• Life insurance and short‑/long‑term disability coverage.
• Paid parental leave, holidays, vacation, and sick days.
• Employee discounts on merchandise, cell phone plans, and childcare services.
• Pet insurance, legal assistance, and credit union membership.
• Scholarship and adoption assistance programs.
• Wellness resources, including an Employee Assistance Program (EAP) and smoking cessation support.

Equal Opportunity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

How to Apply

Ready to take the next step in your career? Click the link below to submit your application and join the brighthush family. We look forward to learning how your skills and passion can help us protect our brand and delight our customers.

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