Seasoned Loss Prevention & Customer Experience Specialist – Retail Security & Guest Delight Champion – Leading Store Protection, Theft Prevention, and Community Engagement at brighthush

Welcome to brighthush – Where Innovation Meets Exceptional Service

At brighthush, we’re more than a retailer; we’re a movement that redefines how people shop, connect, and feel safe. With a vibrant presence in over 30 countries, our stores serve as community hubs that blend premium products with unbeatable prices. We harness cutting‑edge technology, data‑driven insights, and a culture of hospitality to create a shopping experience that feels personal, secure, and inspiring. As a global leader in the off‑price retail sector, brighthush is committed to delivering value while fostering a culture of safety, inclusion, and continuous improvement.

Why This Role is a Game‑Changer

In the fast‑paced world of retail, security and customer service often operate in separate silos. At brighthush, we break that mold. As a Loss Prevention & Customer Experience Specialist, you will be the guardian of our brand’s promise: a safe, welcoming environment where guests feel protected and valued. Your day will be a dynamic blend of proactive threat detection, genuine customer engagement, and continuous improvement—making a tangible impact on both safety metrics and guest satisfaction scores.

Key Responsibilities – What You’ll Do Every Day

• Strategic Visibility & Deterrence: Position yourself in high‑traffic zones and critical departments to deter theft, reinforce safety, and project a reassuring presence for all guests.
• Customer Interaction & Service: Greet shoppers with warmth, offer assistance, and direct them to sales associates, managers, or the customer service desk—always maintaining a friendly, approachable demeanor.
• Incident Observation & Reporting: Spot suspicious behavior, document incidents with precision, and utilize the brighthush Case Management system to file comprehensive reports that aid investigations.
• Emergency Preparedness: Master the Store Emergency Response Guide, actively participate in drills, and ensure all safety protocols are executed flawlessly during real‑time incidents.
• Closing Safety Sweep: Collaborate with management to conduct a meticulous safety sweep before closing, identifying and mitigating potential risks.
• Policy & Procedure Adherence: Uphold all brighthush policies, including uniform standards, body‑camera usage, and data‑privacy guidelines.
• Cross‑Functional Collaboration: Work closely with store teams, management, and the Loss Prevention department to foster a culture of safety and service excellence.
• Continuous Improvement: Participate in training, share insights, and help develop best practices in loss prevention and customer engagement.
• Community Outreach: Represent brighthush at local events, charity drives, and community initiatives, reinforcing our commitment to the neighborhoods we serve.

Essential Qualifications – What We Expect

• High school diploma or equivalent; coursework in criminal justice, business, or retail management is a plus.
• 0–2 years of retail or security experience, with a proven track record of maintaining a safe and welcoming store environment.
• Strong verbal and written communication skills, capable of interacting with diverse customer groups and internal stakeholders.
• Sound judgment and decision‑making abilities, especially under pressure or in high‑stakes situations.
• Self‑motivated and capable of working independently while maintaining a strong team orientation.
• Excellent time‑management skills, with the ability to prioritize tasks and manage workload efficiently.
• Physical stamina to stand for extended periods and perform routine store inspections.
• Basic computer literacy and familiarity with mobile devices for real‑time reporting.

Preferred Qualifications – Bonus Points

• Experience with body‑worn camera technology and incident reporting systems.
• Knowledge of loss prevention strategies, including theft prevention techniques and customer behavior analysis.
• Previous exposure to emergency response protocols and crisis management.
• Fluency in additional languages to better serve a diverse customer base.
• Certification in First Aid, CPR, or related safety training.

Skills & Competencies – The DNA of Success

• Customer‑Centric Mindset: Ability to balance security responsibilities with a positive shopping experience.
• Analytical Thinking: Identify patterns in customer behavior and potential loss risks.
• Adaptability: Thrive in a fast‑paced retail environment with shifting priorities.
• Integrity & Ethics: Demonstrate honesty, confidentiality, and professionalism at all times.
• Team Collaboration: Work effectively with store managers, sales associates, and the LP team.
• Technology Proficiency: Comfortable using radios, body‑camera systems, and case‑management software.
• Conflict Resolution: De‑escalate tense situations with calm, respectful communication.
• Attention to Detail: Spot subtle cues that may indicate potential loss or safety concerns.

Career Growth & Learning Opportunities – Your Path Forward

At brighthush, we believe in nurturing talent from the ground up. As a Loss Prevention & Customer Experience Specialist, you’ll have access to a comprehensive learning ecosystem designed to accelerate your career:

• On‑the‑Job Training Modules: Covering loss prevention tactics, customer service excellence, and emergency response.
• Mentorship Programs: Pairing you with seasoned LP managers and senior store leaders for guidance and support.
• Cross‑Departmental Exposure: Opportunities to explore roles in merchandising, inventory management, or corporate operations.
• Leadership Development Workshops: Preparing you for supervisory or managerial positions within the LP or retail operations teams.
• Annual Performance Reviews: Identifying growth areas and aligning them with personalized development plans.
• Certification Support: Assistance with obtaining industry certifications such as Certified Loss Prevention Professional (CLPP) or Certified Retail Security Professional (CRSP).

Work Environment & Company Culture – Why brighthush Stands Out

Our culture is built on the pillars of diversity, collaboration, and continuous improvement. Here’s what you’ll experience:

• Diversity & Inclusion: A workforce that mirrors the communities we serve, with policies that promote equal opportunity.
• Open Communication: Transparent dialogue between employees and leadership, supported by an open‑door policy.
• Employee Recognition: Regular awards and shout‑outs for outstanding performance and innovation.
• Community Engagement: Opportunities to participate in local charity events, volunteer days, and sustainability initiatives.
• Inclusive Workspaces: Vibrant, inclusive stores where every employee is encouraged to bring their authentic self to work.
• Wellness & Work‑Life Balance: Flexible scheduling, mental health resources, and wellness programs to support your overall well‑being.

Compensation, Perks & Benefits – A Rewarding Package

While the starting hourly rate ranges from $15.00 to $18.60, the total compensation package at brighthush is designed to reward dedication and performance. Typical benefits include:

• Competitive base salary with potential for overtime and performance bonuses.
• Health, dental, and vision insurance plans, including options for dependents.
• 401(k) retirement plan with company match after a qualifying period.
• Employee discount program across all brighthush brands.
• Paid time off (vacation, sick leave, holidays) and paid parental leave.
• Professional development stipends and tuition reimbursement for relevant courses.
• Wellness initiatives such as Employee Assistance Programs (EAP), smoking cessation support, and mental health resources.
• Additional perks like pet insurance, legal assistance, and credit union membership.

Location & Logistics – Where You’ll Make a Difference

Position: Loss Prevention & Customer Experience Specialist Location: 300‑350 Martin Luther King Blvd., brighthush Store 1147, Roxbury, MA Schedule: Full‑time, with flexible shift options to accommodate work‑life balance.

How to Apply – Take the Next Step

Ready to elevate your retail career? Join a team that values security, service, and innovation. Submit your application through our online portal and let us explore how your skills can help brighthush continue to thrive.

brighthush is an Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. brighthush also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act.