Seasoned Loss Prevention & Customer Service Associate II – Retail Security, Guest Experience & Brand Protection Specialist at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, delivering premium fashion, accessories, and home goods to millions of shoppers across more than 40 countries. Our network of over 1,200 stores combines sophisticated data‑driven merchandising, cutting‑edge technology, and an unwavering commitment to customer delight. At brighthush, we believe that great retail is built on three pillars: exceptional value, unforgettable experiences, and a safe, welcoming environment for every guest. Our culture celebrates diversity, encourages continuous learning, and empowers each team member to make a tangible impact on the future of retail.

Why join brighthush?

At brighthush, we don’t simply sell products—we create moments that linger in the memory of our guests. Every interaction is an opportunity to build trust, showcase safety, and reinforce the brand promise of quality at an unbeatable price. As a member of our team, you will stand at the crossroads of technology, people, and strategy, helping to protect our brand, our customers, and the communities we serve. If you thrive in a fast‑paced environment where your contributions are recognized and your growth is supported, brighthush is the place to turn ambition into achievement.

Role Overview

The Seasoned Loss Prevention & Customer Service Associate II serves as the visible guardian of safety and the first friendly face that greets every guest. Reporting to the District Loss Prevention Manager and working closely with store leadership, you will blend proactive security measures, rapid incident response, and world‑class customer service. Your daily mission is to create a secure, inviting atmosphere that protects both shoppers and the brand while embodying brighthush’s core values of integrity, respect, and excellence.

Key Responsibilities

• Visible Deterrence & Presence: Patrol high‑traffic areas, maintain a confident and approachable demeanor, and act as a visible deterrent to theft, misconduct, and other security threats.
• Incident Observation & Documentation: Detect, record, and report suspicious activities using the brighthush Case Management system and body‑worn camera footage, ensuring accurate, timely documentation for investigations and compliance.
• Customer Engagement & Service: Greet every guest with warmth, answer questions, provide assistance, and route complex inquiries to store management or the dedicated customer service team via the brighthush Radio Network.
• Safety Sweep & Closing Procedures: Conduct thorough end‑of‑day safety sweeps in partnership with store leadership, verifying that all areas are secure, compliant, and ready for the next day’s operations.
• Policy Adherence & Compliance: Follow all brighthush policies, procedures, and the Store Emergency Response Guide to maintain a safe, compliant environment for staff and shoppers alike.
• Uniform & Equipment Management: Wear the approved uniform, including a body‑worn camera, and ensure all equipment is in optimal working condition, reporting any malfunctions immediately.
• Team Collaboration & Communication: Build strong partnerships with loss prevention, security, and store teams to foster a culture of shared responsibility and continuous improvement.
• Continuous Improvement & Training: Participate in regular training sessions, safety briefings, and process‑improvement initiatives to enhance store security and the overall guest experience.
• Data Analysis & Reporting: Review incident trends, generate actionable reports, and provide insights to leadership that help refine security protocols and reduce shrinkage.
• Community & Brand Representation: Represent brighthush positively in the community, taking part in outreach events, volunteer opportunities, and brand‑building activities.

Essential Qualifications

• High school diploma or equivalent; an associate degree is preferred.
• 0–2 years of retail or security experience, with a proven ability to work independently and take initiative.
• Strong verbal and written communication skills, enabling clear, professional interaction with guests and colleagues.
• Sound decision‑making ability and sound judgment in high‑pressure situations, ensuring swift and appropriate responses.
• Excellent organizational skills with the ability to prioritize tasks, manage time effectively, and maintain meticulous records.
• Physical stamina to stand for extended periods, perform routine safety checks, and respond to emergencies as needed.
• Proficiency in using radios, body‑worn cameras, and case‑management software, with a willingness to learn new technologies.
• Commitment to upholding brighthush’s values of integrity, respect, and excellence in every interaction.

Preferred Qualifications

• Prior experience in loss prevention, security, or a high‑traffic retail environment.
• Knowledge of safety protocols, emergency response procedures, and incident documentation best practices.
• Experience with brighthush or similar case‑management systems, including data entry and report generation.
• Strong customer‑service orientation and a passion for creating positive shopping experiences.
• Ability to work flexible hours, including evenings, weekends, and holidays, to support store operations.
• Certification in retail security, customer service, or related fields is a plus.

Skills & Competencies

• Situational Awareness: Quickly assess and respond to potential threats, ensuring the safety of guests and staff.
• Conflict Resolution: De‑escalate tense situations while maintaining professionalism and composure.
• Team Collaboration: Work effectively with cross‑functional teams to achieve shared goals and maintain a cohesive store environment.
• Adaptability: Thrive in a fast‑paced, dynamic retail setting, adjusting to changing priorities and unexpected challenges.
• Integrity: Demonstrate honesty, accountability, and ethical behavior in all actions and decisions.
• Technology Proficiency: Comfortable using radios, cameras, digital reporting tools, and retail software platforms.
• Communication: Clear, concise, and courteous interaction with guests, colleagues, and leadership.
• Analytical Thinking: Ability to analyze incident data, identify trends, and recommend improvements.

Career Growth & Learning Opportunities

brighthush is committed to nurturing talent and providing clear pathways for advancement. As a Loss Prevention & Customer Service Associate II, you will have access to a robust development ecosystem that includes:

• Promotional Pathways: Move into senior loss‑prevention roles such as Supervisor or Manager, overseeing larger teams and more complex security operations.
• Cross‑Functional Mobility: Transition into broader retail operations positions, including Store Manager, District Manager, or Corporate Operations roles.
• Leadership Development: Participate in structured leadership programs, mentorship initiatives, and cross‑departmental projects that broaden your skill set.
• Professional Certifications: Earn industry‑recognized certifications in security, customer service, and retail management through brighthush’s internal training portal and external partners.
• Education Support: Take advantage of tuition assistance, professional‑development grants, and sponsorship for industry conferences and workshops.
• Performance‑Based Rewards: Access a transparent internal career ladder that rewards initiative, performance, and continuous learning.

Work Environment & Culture at brighthush

brighthush fosters an inclusive, supportive, and dynamic workplace where every employee feels valued and heard. Our culture is built on:

• Diversity & Inclusion: We celebrate differences and encourage diverse perspectives, creating a welcoming environment for all.
• Open Communication: Transparent dialogue between employees and leadership through regular town halls, feedback sessions, and an open‑door policy.
• Employee Recognition: Frequent awards, shout‑outs, and spot bonuses that celebrate outstanding performance and teamwork.
• Community Engagement: Volunteer opportunities, partnerships with local charities, and outreach programs that strengthen our social impact.
• Work‑Life Balance: Flexible scheduling, wellness programs, and resources that support personal well‑being and family commitments.
• Innovation & Collaboration: A culture that encourages experimentation, idea sharing, and cross‑functional collaboration to drive continuous improvement.

Compensation, Perks & Benefits

The starting hourly wage for this role ranges from $16.90 to $18.60, with the exact rate determined by your experience, skills, and qualifications. In addition to a competitive base pay, brighthush offers a comprehensive benefits package that may include:

• 401(k) plan with company match to help you build a secure financial future.
• Health, dental, and vision insurance with multiple coverage options.
• Paid time off, holidays, and parental leave to support your personal and family needs.
• Employee discount on merchandise and services, allowing you to enjoy brighthush products at a reduced cost.
• Life insurance and short‑/long‑term disability coverage for added peace of mind.
• Employee Assistance Program (EAP) and wellness resources, including mental‑health support and fitness incentives.
• Professional development and tuition reimbursement for continued education and skill enhancement.
• Discounts on auto and home insurance, as well as other partner benefits.
• Scholarship and adoption assistance programs for employees pursuing further education or expanding their families.

All benefits are subject to eligibility criteria and may evolve over time. For detailed information, please consult your brighthush representative or visit the internal benefits portal.

How to Apply

Ready to become a key part of a brand that values safety, service, and growth? Click the link below to submit your application and take the first step toward an exciting career at brighthush.

Apply to this position

Join the brighthush Family

brighthush is an equal‑opportunity employer. We consider all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, marital status, or military status. We are committed to providing reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. Applicants with arrest or conviction records will also be considered for employment.

We look forward to welcoming you to our vibrant, inclusive, and forward‑thinking team. Your journey to a rewarding career starts here—apply today and help shape the future of retail security and customer experience at brighthush.