Seasoned Loss Prevention Customer Service Associate II – Retail Security & Guest Experience Specialist – Elevate Safety & Guest Delight at brighthush

About brighthush

brighthush is not just a retailer; it’s a global movement that redefines value shopping. With a presence in more than 30 countries and a portfolio that includes iconic brands, brighthush has built a reputation for delivering high‑quality merchandise at unbeatable prices. Our success is rooted in a culture of innovation, customer obsession, and a relentless commitment to diversity, collaboration, and continuous learning. As a Fortune 100 company, we empower every team member to grow, contribute, and make a tangible impact on the millions of shoppers we serve worldwide.

Position Overview

We are looking for a proactive, customer‑centric Loss Prevention Customer Service Associate II to become a cornerstone of our retail teams. In this role, you will serve as the first line of defense against loss and dishonesty while ensuring a safe, welcoming shopping experience for every guest. You will collaborate closely with store management, loss prevention, and fellow associates to maintain a secure environment that reflects brighthush’s brand values and commitment to excellence.

Why This Role Matters

Loss prevention is more than security—it’s about protecting the integrity of our brand, safeguarding our customers, and supporting the overall success of each store. As a key member of the front‑of‑house team, you will:

• Act as a visible deterrent to potential theft or misconduct.
• Respond swiftly to customer inquiries, ensuring a seamless shopping journey.
• Document incidents accurately, contributing to data‑driven loss‑prevention strategies.
• Collaborate with cross‑functional teams to continuously improve safety protocols.

Key Responsibilities

• Front‑of‑House Presence: Maintain a professional stance at the store entrance or designated department, greeting customers with courtesy and respect.
• Visual Deterrence: Actively deter potential loss or dishonesty through vigilant observation and a confident presence.
• Emergency Preparedness: Review and understand the Store Emergency Response Guide; be ready to respond to incidents with calm and precision.
• Uniform & Equipment: Wear the approved uniform and body‑worn camera at all times, ensuring compliance with company standards and data‑privacy protocols.
• Customer Assistance: Respond to customer requests, directing them to store management or customer service via the company‑issued radio system.
• Incident Reporting: Observe and report suspicious behavior or critical incidents to Loss Prevention (LP) or store management promptly.
• Safety Sweep: Conduct a closing safety sweep in partnership with management to identify and address potential risks.
• Policy Adherence: Follow all brighthush policies and procedures, upholding the company’s culture and values.
• Documentation: Record incidents in the AIIM Case Management system accurately and comprehensively.
• Additional Duties: Perform other tasks as assigned to support store operations and safety.

Essential Qualifications

• 0–2 years of retail or security experience.
• Strong verbal and written communication skills.
• Sound decision‑making ability and sound judgment.
• Ability to take initiative and work independently.
• Excellent time‑management and organizational skills.
• Physical stamina to stand for extended periods.

Preferred Qualifications

• Prior experience in loss prevention or retail security.
• Familiarity with body‑worn camera operations and data privacy protocols.
• Experience using radio communication systems.
• Knowledge of emergency response procedures and first aid.
• Previous exposure to AIIM Case Management or similar incident‑reporting platforms.

Skills & Competencies

• Customer Focus: Demonstrates empathy, patience, and a genuine desire to help guests.
• Situational Awareness: Quickly identifies potential risks and responds appropriately.
• Integrity: Upholds brighthush’s ethical standards and confidentiality requirements.
• Team Collaboration: Works effectively with store managers, loss prevention, and fellow associates.
• Adaptability: Thrives in a fast‑paced retail environment and adjusts to changing priorities.
• Technology Proficiency: Comfortable using radios, body‑worn cameras, and incident‑reporting software.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Loss Prevention Customer Service Associate II, you will have access to:

• Structured training programs covering retail operations, loss prevention tactics, and customer service excellence.
• Mentorship from seasoned loss prevention managers and senior store leaders.
• Opportunities to advance into supervisory roles, such as Loss Prevention Supervisor or Store Manager.
• Cross‑departmental projects that broaden your skill set and visibility across the organization.
• Continuous learning through workshops, webinars, and on‑the‑job coaching.

Work Environment & Company Culture

brighthush fosters a vibrant, inclusive culture where every voice matters. Our values—Integrity, Innovation, Customer Obsession, and Teamwork—guide everything we do. You’ll experience:

• Collaborative teamwork with a focus on shared success.
• Open communication channels and an open‑door policy.
• A supportive environment that encourages personal and professional growth.
• Recognition programs that celebrate achievements and milestones.
• Regular team events, community service initiatives, and wellness activities.

Compensation & Benefits

While specific salary ranges vary by location and experience, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses and incentives.
• Comprehensive benefits for eligible employees: medical, dental, vision, HSA, FSA, life insurance, short‑ and long‑term disability.
• 401(k) retirement plan with company match for eligible employees.
• Paid time off: vacation, sick leave, holidays, and paid parental leave.
• Employee discounts on brighthush merchandise.
• Additional perks: childcare assistance, pet insurance, legal insurance, credit union access, and referral bonuses.
• Scholarship programs and adoption assistance for qualifying employees.

How to Apply

Ready to bring your passion for customer service and loss prevention to brighthush? Click the link below to submit your application and join a team that values innovation, integrity, and impact.

Apply to this Job

Closing Statement

At brighthush, we believe that every associate plays a vital role in shaping the shopping experience for millions of customers worldwide. If you are a proactive, customer‑focused professional with a knack for security and a desire to grow within a leading retail organization, we want to hear from you. Join us and help safeguard the brand, delight our guests, and build a rewarding career that makes a difference.