Seasoned Loss Prevention & Customer Service Associate II – Retail Security & Guest Experience Specialist – Drive Safety, Satisfaction, and Growth at brighthush

About brighthush

brighthush is a trailblazer in the off‑price retail landscape, redefining how shoppers discover style, value, and community. With a portfolio that spans fashion, home décor, and lifestyle essentials, we deliver premium products at unbeatable prices while nurturing a culture of inclusivity, continuous learning, and shared success. Our mission is simple yet ambitious: to bring the best of fashion and home décor to customers worldwide, all while creating an environment where every team member can thrive, learn, and lead.

Position Overview

We are looking for a proactive, customer‑centric Loss Prevention & Customer Service Associate II to become a cornerstone of our Sierra retail team. In this dual‑role position, you will serve as the first line of defense against loss and theft, while simultaneously ensuring every guest feels welcomed, respected, and supported. Your presence at the front of the store will act as a powerful visual deterrent, and your expertise will help maintain a safe, secure, and enjoyable environment for shoppers and colleagues alike.

Why brighthush?

• Impactful Work: Every interaction you have can prevent loss, protect brand integrity, and elevate customer satisfaction.
• Diverse & Inclusive Culture: We celebrate differences and encourage every team member to bring their authentic self to work.
• Career Growth: From entry‑level roles to leadership positions, brighthush offers clear pathways and mentorship programs.
• Competitive Compensation & Benefits: We provide a comprehensive package that supports your health, well‑being, and future.

Key Responsibilities

As a Loss Prevention & Customer Service Associate II, you will be responsible for a broad range of duties that blend security, customer service, and operational excellence. Your daily activities will include:

• Acting as a visible deterrent by maintaining a professional stance at the front of the store and in key departments.
• Monitoring store activity, identifying suspicious behavior, and responding promptly to potential loss or theft incidents.
• Utilizing body‑worn cameras and other technology to document incidents accurately and securely.
• Collaborating closely with the District Loss Prevention Manager, Store Management, and Customer Service teams to create a unified safety strategy.
• Providing courteous, respectful assistance to customers, directing them to the appropriate department or management when needed.
• Conducting regular safety sweeps with management, ensuring all areas are secure before closing.
• Documenting incidents in the AIIM Case Management system, following company protocols and maintaining confidentiality.
• Staying current with the Store Emergency Response Guide and all brighthush policies and procedures.
• Participating in ongoing training and development sessions to sharpen loss prevention techniques and customer service skills.
• Performing additional duties as assigned, demonstrating flexibility and a willingness to support the team.

Essential Qualifications

• High school diploma or equivalent; college coursework in criminal justice, business, or a related field is a plus.
• 0–2 years of retail or security experience; prior loss prevention experience is highly desirable.
• Strong verbal and written communication skills, with the ability to convey information clearly and professionally.
• Sound decision‑making ability, especially in high‑pressure or ambiguous situations.
• Self‑motivated, capable of working independently while maintaining a strong team orientation.
• Excellent time‑management and organizational skills, with the ability to prioritize tasks effectively.
• Physical stamina to stand for extended periods and to respond quickly to incidents.
• Proficiency with basic technology, including radios, body‑worn cameras, and case‑management software.

Preferred Qualifications

• Experience with loss prevention systems such as AIIM or similar platforms.
• Knowledge of local law enforcement protocols and emergency response procedures.
• Previous exposure to a fast‑paced retail environment with high customer traffic.
• Demonstrated ability to handle confidential information with discretion.
• Certification in retail security or a related field.

Skills & Competencies

• Customer Focus: A genuine passion for creating positive guest experiences.
• Situational Awareness: Keen observation skills to detect potential risks.
• Integrity: Adherence to ethical standards and company values.
• Collaboration: Ability to work seamlessly with cross‑functional teams.
• Adaptability: Comfortable adjusting to changing priorities and environments.
• Problem‑Solving: Quick, effective resolution of incidents and customer concerns.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Loss Prevention & Customer Service Associate II, you will have access to:

• Structured mentorship programs pairing you with seasoned loss prevention leaders.
• Cross‑training across departments, enabling you to broaden your skill set and increase internal mobility.
• Leadership development workshops focused on communication, conflict resolution, and strategic thinking.
• Annual performance reviews that identify growth areas and align them with career pathways.
• Opportunities to transition into specialized roles such as Loss Prevention Manager, Store Manager, or Corporate Security Analyst.

Work Environment & Company Culture

brighthush thrives on a culture of respect, innovation, and community. Our employees enjoy:

• A collaborative, team‑oriented atmosphere where ideas are valued and shared.
• Regular team‑building events, volunteer opportunities, and community outreach initiatives.
• Open communication channels, from daily huddles to town‑hall meetings with senior leadership.
• Recognition programs that celebrate achievements, milestones, and exceptional customer service.
• Inclusive policies that support work‑life balance, including flexible scheduling and remote work options where applicable.

Compensation & Benefits

While specific figures may vary by location, brighthush offers a competitive salary that reflects your experience and contributions. In addition, you will receive a comprehensive benefits package that includes:

• Health, dental, and vision insurance plans with options for family coverage.
• 401(k) retirement plan with company match after eligibility criteria are met.
• Paid time off (vacation, sick leave, holidays) and paid parental leave.
• Employee discounts on brighthush merchandise across all brands.
• Well‑being resources such as an Employee Assistance Program (EAP), wellness challenges, and mental health support.
• Professional development allowances, tuition reimbursement, and access to online learning platforms.
• Additional perks such as childcare assistance, pet insurance, and legal services.

How to Apply

Ready to make a difference at brighthush? Submit your application through our careers portal or click the link below to start your journey with us.

Apply to this position

Join brighthush Today

We are committed to building a workforce that reflects the diversity of our customers and communities. If you are a proactive, customer‑first professional with a passion for safety and service, we invite you to apply. At brighthush, you will not only protect our brand but also shape the future of retail security and guest experience. Take the next step in your career and become part of a team that values integrity, innovation, and impact.