Seasoned Loss Prevention & Customer Service Associate II – Retail Security & Guest Experience Specialist at brighthush

About brighthush

brighthush is a global leader in the off‑price retail industry, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 40 countries and a portfolio that includes flagship brands such as TJ Maxx, Marshalls, HomeGoods, HomeSense, Sierra, Winners, and TK Maxx, brighthush has built a reputation for innovation, customer focus, and a culture that celebrates diversity, collaboration, and continuous learning. Our mission is simple: to provide shoppers with an exceptional experience while empowering our employees to grow, thrive, and make a real impact.

Role Overview

As a Loss Prevention & Customer Service Associate II, you will be the frontline guardian of our store’s safety and the first point of contact for our guests. You will work closely with the District Loss Prevention Manager, Store Management, and fellow team members to create a secure, welcoming environment that protects both our customers and our brand. Your responsibilities will span visual deterrence, incident response, customer assistance, and proactive safety sweeps—all while upholding brighthush’s core values of integrity, respect, and excellence.

Key Responsibilities

• Visual Deterrence: Maintain a visible presence at the front of the store or in key departments to deter potential loss or dishonesty.
• Incident Management: Observe, document, and report suspicious behavior or critical incidents using the AIIM Case Management system and body‑worn camera footage.
• Customer Engagement: Greet guests with courtesy and respect, provide assistance, and refer complex inquiries to store management or customer service via company radio.
• Safety Sweep: Conduct a closing safety sweep in partnership with store management to ensure all areas are secure.
• Policy Adherence: Follow all brighthush policies, procedures, and the Store Emergency Response Guide to maintain a safe and compliant environment.
• Uniform & Equipment: Wear the approved uniform, including a body‑worn camera, and keep all equipment in good working order.
• Collaboration: Build strong partnerships with loss prevention and store teams to foster a culture of shared responsibility.
• Continuous Improvement: Participate in training sessions, safety briefings, and process improvement initiatives to enhance store security and customer experience.

Essential Qualifications

• High school diploma or equivalent; associate degree preferred.
• 0–2 years of retail or security experience, with a demonstrated ability to work independently.
• Strong verbal and written communication skills.
• Sound decision‑making ability and sound judgment in high‑pressure situations.
• Excellent organizational skills with the ability to prioritize and manage time effectively.
• Physical stamina to stand for extended periods and perform routine safety checks.
• Proficiency in using radios, body‑worn cameras, and case‑management software.

Preferred Qualifications

• Prior experience in loss prevention, security, or a high‑traffic retail environment.
• Knowledge of safety protocols, emergency response, and incident documentation.
• Experience with AIIM or similar case‑management systems.
• Strong customer service orientation and a passion for creating positive shopping experiences.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Skills & Competencies

• Situational Awareness: Ability to quickly assess and respond to potential threats.
• Conflict Resolution: Skilled at de‑escalating tense situations while maintaining professionalism.
• Team Collaboration: Works effectively with cross‑functional teams to achieve shared goals.
• Adaptability: Thrives in a fast‑paced, dynamic retail environment.
• Integrity: Demonstrates honesty, accountability, and ethical behavior at all times.
• Technology Proficiency: Comfortable using radios, cameras, and digital reporting tools.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Loss Prevention & Customer Service Associate II, you will have the opportunity to:

• Progress to senior loss prevention roles, such as Loss Prevention Supervisor or Manager.
• Transition into broader retail operations positions, including Store Manager or District Manager.
• Participate in leadership development programs, mentorship, and cross‑departmental projects.
• Earn certifications in security, customer service, and retail management through our internal training portal.
• Benefit from tuition assistance and professional development grants for continued education.

Work Environment & Culture

brighthush fosters an inclusive, supportive, and dynamic work environment where every employee is valued. Our culture is built on:

• Diversity & Inclusion: We celebrate differences and encourage diverse perspectives.
• Open Communication: Transparent dialogue between employees and leadership.
• Employee Recognition: Regular awards and shout‑outs for outstanding performance.
• Community Engagement: Volunteer opportunities and partnerships with local charities.
• Work‑Life Balance: Flexible scheduling and wellness programs to support personal well‑being.

Compensation & Benefits

While the starting pay range for this position is $16.90 to $18.60 per hour, the actual starting salary will be determined by your skills, qualifications, and experience. In addition to competitive wages, brighthush offers a comprehensive benefits package that may include:

• 401(k) plan with company match
• Health, dental, and vision insurance
• Paid time off, holidays, and parental leave
• Employee discounts on merchandise and services
• Life insurance and disability coverage
• Employee assistance program (EAP) and wellness resources
• Professional development and tuition reimbursement
• Auto and home insurance discounts
• Scholarship and adoption assistance programs

All benefits are subject to eligibility criteria and may change over time. For detailed information, please contact your brighthush representative.

How to Apply

Ready to join a team that values your expertise and offers a platform for growth? Click the link below to submit your application and take the first step toward an exciting career at brighthush.

Apply to this position

Join the brighthush Family

At brighthush, we consider all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, marital status, or military status. We are committed to providing reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. Applicants with arrest or conviction records will be considered for employment.

We look forward to welcoming you to our vibrant, inclusive, and forward‑thinking team. Your journey to a rewarding career starts here—apply today and help shape the future of retail security and customer experience at brighthush.