Seasoned Loss Prevention & Customer Service Associate II – Retail Security & Guest Experience Specialist – brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, redefining how consumers experience premium fashion and home goods at unbeatable prices. With a presence in more than 40 countries and a network of over 1,200 stores, we combine cutting‑edge technology, data‑driven merchandising, and a relentless focus on customer delight to deliver an unparalleled shopping journey. Our culture is built on diversity, collaboration, and continuous learning, empowering every team member to grow, innovate, and make a tangible impact on the future of retail.

Role Overview

As a Seasoned Loss Prevention & Customer Service Associate II, you will be the frontline guardian of safety and the first friendly face that greets every guest. Working closely with the District Loss Prevention Manager, Store Leadership, and your fellow team members, you will weave a secure, welcoming environment that protects both our customers and our brand integrity. Your day will blend proactive security measures, swift incident response, and exceptional customer engagement—all while embodying brighthush’s core values of integrity, respect, and excellence.

Key Responsibilities

• Visible Deterrence & Presence: Maintain a confident, approachable presence at the front of the store and in high‑traffic departments to deter theft, misconduct, and any potential security threats.
• Incident Observation & Documentation: Observe, document, and report suspicious or critical incidents using the AIIM Case Management system and body‑worn camera footage, ensuring accurate and timely records that support investigations and compliance.
• Customer Engagement & Service: Greet guests with warmth and professionalism, provide assistance, and route complex inquiries to store management or customer service via the company radio network. Deliver a seamless, memorable experience that reflects brighthush’s commitment to customer satisfaction.
• Safety Sweep & Closing Procedures: Conduct thorough closing safety sweeps in partnership with store leadership to verify that all areas are secure, compliant, and ready for the next day’s operations.
• Policy Adherence & Compliance: Follow all brighthush policies, procedures, and the Store Emergency Response Guide to maintain a safe, compliant environment for staff and shoppers alike.
• Uniform & Equipment Management: Wear the approved uniform, including a body‑worn camera, and maintain all equipment in optimal working condition, reporting any malfunctions immediately.
• Team Collaboration & Communication: Build strong partnerships with loss prevention, security, and store teams to foster a culture of shared responsibility and continuous improvement.
• Continuous Improvement & Training: Participate in training sessions, safety briefings, and process improvement initiatives to enhance store security and customer experience.
• Data Analysis & Reporting: Review incident trends, generate reports, and provide actionable insights to leadership to help refine security protocols and reduce shrinkage.
• Community & Brand Representation: Represent brighthush positively in the community, participating in outreach events and volunteer opportunities that reinforce our brand values.

Essential Qualifications

• High school diploma or equivalent; associate degree preferred.
• 0–2 years of retail or security experience, with a demonstrated ability to work independently and take initiative.
• Strong verbal and written communication skills, with the ability to convey information clearly and professionally.
• Sound decision‑making ability and sound judgment in high‑pressure situations, ensuring swift and appropriate responses.
• Excellent organizational skills with the ability to prioritize tasks, manage time effectively, and maintain meticulous records.
• Physical stamina to stand for extended periods, perform routine safety checks, and respond to emergencies as needed.
• Proficiency in using radios, body‑worn cameras, and case‑management software, with a willingness to learn new technologies.
• Commitment to upholding brighthush’s values of integrity, respect, and excellence in every interaction.

Preferred Qualifications

• Prior experience in loss prevention, security, or a high‑traffic retail environment.
• Knowledge of safety protocols, emergency response procedures, and incident documentation best practices.
• Experience with AIIM or similar case‑management systems, including data entry and report generation.
• Strong customer service orientation and a passion for creating positive shopping experiences.
• Ability to work flexible hours, including evenings, weekends, and holidays, to support store operations.
• Certification in retail security, customer service, or related fields is a plus.

Skills & Competencies

• Situational Awareness: Ability to quickly assess and respond to potential threats, ensuring the safety of guests and staff.
• Conflict Resolution: Skilled at de‑escalating tense situations while maintaining professionalism and composure.
• Team Collaboration: Works effectively with cross‑functional teams to achieve shared goals and maintain a cohesive store environment.
• Adaptability: Thrives in a fast‑paced, dynamic retail environment, adjusting to changing priorities and unexpected challenges.
• Integrity: Demonstrates honesty, accountability, and ethical behavior in all actions and decisions.
• Technology Proficiency: Comfortable using radios, cameras, digital reporting tools, and retail software platforms.
• Communication: Clear, concise, and courteous communication with guests, colleagues, and leadership.
• Analytical Thinking: Ability to analyze incident data, identify trends, and recommend improvements.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Loss Prevention & Customer Service Associate II, you will have the opportunity to:

• Progress to senior loss prevention roles, such as Loss Prevention Supervisor or Manager, overseeing larger teams and more complex security operations.
• Transition into broader retail operations positions, including Store Manager, District Manager, or Corporate Operations roles.
• Participate in leadership development programs, mentorship initiatives, and cross‑departmental projects that broaden your skill set.
• Earn certifications in security, customer service, and retail management through our internal training portal and external partners.
• Benefit from tuition assistance, professional development grants, and sponsorship for industry conferences and workshops.
• Access to a robust internal career ladder that rewards performance, initiative, and continuous learning.

Work Environment & Culture

brighthush fosters an inclusive, supportive, and dynamic work environment where every employee is valued. Our culture is built on:

• Diversity & Inclusion: We celebrate differences and encourage diverse perspectives, ensuring a welcoming environment for all.
• Open Communication: Transparent dialogue between employees and leadership, with regular town halls, feedback sessions, and open‑door policies.
• Employee Recognition: Regular awards, shout‑outs, and spot bonuses for outstanding performance and teamwork.
• Community Engagement: Volunteer opportunities, partnerships with local charities, and community outreach programs that strengthen our brand’s social impact.
• Work‑Life Balance: Flexible scheduling, wellness programs, and resources to support personal well‑being and family commitments.
• Innovation & Collaboration: A culture that encourages experimentation, idea sharing, and cross‑functional collaboration to drive continuous improvement.

Compensation & Benefits

While the starting pay range for this position is $16.90 to $18.60 per hour, the actual starting salary will be determined by your skills, qualifications, and experience. In addition to competitive wages, brighthush offers a comprehensive benefits package that may include:

• 401(k) plan with company match to help you build a secure financial future.
• Health, dental, and vision insurance plans with a range of coverage options.
• Paid time off, holidays, and parental leave to support your personal and family needs.
• Employee discounts on merchandise and services, allowing you to enjoy the best of brighthush at a fraction of the cost.
• Life insurance and disability coverage to protect you and your loved ones.
• Employee assistance program (EAP) and wellness resources, including mental health support and fitness incentives.
• Professional development and tuition reimbursement for continued education and skill enhancement.
• Auto and home insurance discounts, as well as other partner benefits.
• Scholarship and adoption assistance programs for employees pursuing further education or expanding their families.

All benefits are subject to eligibility criteria and may change over time. For detailed information, please contact your brighthush representative or visit our internal benefits portal.

How to Apply

Ready to join a team that values your expertise and offers a platform for growth? Click the link below to submit your application and take the first step toward an exciting career at brighthush.

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Join the brighthush Family

At brighthush, we consider all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, marital status, or military status. We are committed to providing reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. Applicants with arrest or conviction records will be considered for employment.

We look forward to welcoming you to our vibrant, inclusive, and forward‑thinking team. Your journey to a rewarding career starts here—apply today and help shape the future of retail security and customer experience at brighthush.

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