Seasoned Luxury Travel Consultant – Elite Customer Experience Specialist (Fully Remote)

About brighthush

brighthush is a trailblazer in the luxury travel industry, redefining how discerning travelers experience the world. With a portfolio that spans private jet charters, bespoke itineraries, and exclusive access to the most coveted destinations, we empower our clients to explore with confidence, comfort, and unparalleled service. Our mission is simple: deliver seamless, personalized travel experiences that exceed expectations and create lifelong memories.

Why brighthush?

At brighthush, we believe that travel is more than a destination—it's an emotion, a story, and a connection. Our culture is built on curiosity, creativity, and a relentless pursuit of excellence. We celebrate diversity, foster collaboration, and invest in the growth of every team member. Whether you’re a seasoned travel professional or a passionate enthusiast, brighthush offers a platform to thrive, innovate, and shape the future of luxury travel.

Position Overview

We are seeking a highly motivated Luxury Travel Consultant – Elite Customer Experience Specialist to join our dynamic, fully remote team. In this role, you will be the primary point of contact for our high‑net‑worth clients, guiding them through every step of their journey—from initial inquiry to post‑trip follow‑up. Your expertise will ensure that each client’s experience is flawless, personalized, and unforgettable.

Key Responsibilities

• Client Relationship Management: Serve as the trusted advisor for luxury travelers, building rapport and understanding their unique preferences, travel history, and future aspirations.
• Reservation & Itinerary Coordination: Secure flights, accommodations, private transfers, and exclusive experiences, ensuring all details align with client expectations and brand standards.
• Documentation & Compliance: Communicate visa requirements, travel insurance options, and any regulatory considerations, providing clear guidance and timely reminders.
• Real‑Time Support: Offer proactive assistance during travel, handling any changes, disruptions, or special requests with a solutions‑oriented mindset.
• Quality Assurance: Monitor bookings for accuracy, verify confirmations, and follow up to confirm client satisfaction at every touchpoint.
• Data Management: Maintain meticulous records in our CRM, update client profiles, and generate reports to support business insights.
• Collaboration: Work closely with internal teams—operations, marketing, and product—to share client feedback and contribute to continuous improvement.
• Thought Leadership: Stay abreast of industry trends, emerging destinations, and new luxury offerings to provide clients with cutting‑edge recommendations.

Essential Qualifications

• Minimum of 3 years’ experience in luxury travel, hospitality, or a related customer‑centric field.
• Proven track record of delivering exceptional service to high‑profile clients.
• Strong communication skills—both written and verbal—across multiple channels (phone, email, chat).
• High level of organization, attention to detail, and ability to manage multiple concurrent itineraries.
• Proficiency with digital tools: CRM systems (e.g., Salesforce, HubSpot), booking platforms (e.g., Sabre, Amadeus), and collaboration suites (e.g., Microsoft 365, Google Workspace).
• Self‑starter with the ability to work independently in a fully remote environment.
• Fluency in English; additional languages are a plus.
• Passion for travel and a genuine desire to create memorable experiences.

Preferred Qualifications

• Experience with private jet charters, yacht charters, or luxury concierge services.
• Knowledge of global travel regulations, visa processes, and health & safety protocols.
• Background in sales or account management within the travel industry.
• Certification in travel or hospitality (e.g., Certified Travel Associate, Certified Luxury Travel Advisor).

Core Competencies

• Client‑Centric Mindset: Anticipate needs, personalize solutions, and exceed expectations.
• Problem‑Solving: Approach challenges creatively, turning obstacles into opportunities.
• Adaptability: Thrive in a fast‑paced, evolving environment with shifting priorities.
• Collaboration: Build strong relationships across departments to deliver cohesive experiences.
• Data‑Driven Decision Making: Leverage analytics to refine processes and enhance client satisfaction.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. We offer:

• Structured mentorship programs with senior travel experts.
• Access to industry conferences, webinars, and training workshops.
• Clear career pathways—from Consultant to Senior Consultant, to Client Experience Manager, and beyond.
• Cross‑functional projects that broaden your skill set and expose you to new facets of the business.

Work Environment & Culture

Our remote-first culture empowers you to work from anywhere within approved locations, ensuring a healthy work‑life balance. We value flexibility, creativity, and a collaborative spirit. Regular virtual team gatherings, knowledge‑sharing sessions, and informal “coffee chats” keep our community connected and engaged.

Compensation, Perks, and Benefits

While specific figures vary based on experience and location, brighthush offers a competitive salary package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses tied to client satisfaction metrics.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off, including vacation, sick leave, and personal days.
• Flexible work hours to accommodate global client interactions.
• Travel perks: discounted rates on flights, accommodations, and exclusive experiences.
• Professional development stipend for courses, certifications, and conferences.
• Employee referral program with attractive rewards.

How to Apply

Ready to elevate the travel experience for the world’s most discerning clients? Submit your resume and a cover letter that showcases your passion for luxury travel and your commitment to exceptional service. We look forward to discovering how you can contribute to brighthush’s legacy of excellence.

Join brighthush Today

Be part of a forward‑thinking team that is reshaping luxury travel. Your expertise, creativity, and dedication will help us deliver unforgettable journeys that resonate with our clients for a lifetime. Apply now and start your next adventure with brighthush.