Seasoned Medical Virtual Assistant & Behavioral Health Intake Specialist – Remote, Flexible Hours – Champion Women’s Mental Health at brighthush – Telehealth Intake & Data‑Driven Patient Support

Welcome to brighthush – Empowering Women’s Mental Health Through Innovation

At brighthush, we are on a mission to transform the way women across the United States experience behavioral health. By blending compassionate care with cutting‑edge technology, we create a seamless, personalized journey that empowers every client to reclaim their mental well‑being. Whether you are a seasoned professional or a passionate newcomer, brighthush offers a place where your expertise is valued, your voice is heard, and your growth is nurtured.

Why Choose a Remote‑First, Flexible, Impact‑Driven Role?

Impactful Mission – Every interaction you facilitate directly supports women’s mental health, helping them overcome barriers and build resilience. Remote‑First Flexibility – Work from home, a co‑working space, or anywhere you choose. Your schedule is yours to shape, with 20 hours per week that fit your life. Growth‑Focused Culture – We invest in your professional development with training, mentorship, and clear pathways to full‑time or specialized roles. Collaborative Team – Even though we’re distributed, we celebrate successes, share knowledge, and prioritize work‑life balance. Competitive Compensation – Earn a competitive hourly rate with performance incentives and the potential for overtime.

Your Impact: The Heart of Our Intake Process

As the backbone of our intake process, you’ll be the first friendly voice new patients hear and the guardian of our administrative workflows. Your day‑to‑day activities will include:

New Patient Outreach & Intake Scheduling

• Respond to all new patient inquiries via email and phone with a warm, professional tone.
• Coordinate intake appointments, confirm availability, and send calendar invites.
• Track outstanding intake items and follow up with patients to ensure timely completion.
• Maintain a clear, organized log of all patient communications for audit and quality purposes.

Paperwork & Documentation Management

• Verify that all required intake forms are complete and accurate.
• Send gentle reminders for missing or incomplete documents.
• Organize intake information within our workflow, ensuring data integrity before appointments.
• Escalate documentation issues to the practice owner or billing team as needed.

Copay & Payment Follow‑Up

• Track copay payments, noting any declined or denied transactions.
• Communicate payment instructions to patients and follow up on outstanding balances.
• Document all payment interactions and update the billing system accordingly.
• Escalate unresolved payment issues to the billing team for resolution.

Email Inbox & Administrative Support

• Manage the practice’s administrative inbox, categorizing and prioritizing messages.
• Respond to routine emails with professionalism and clarity.
• Send faxes, handle voicemail inquiries, and perform other clerical tasks as required.
• Assist the practice owner with general administrative tasks to reduce workload.

Insurance & External Biller Coordination

• Collaborate with external billers on urgent insurance verification matters.
• Follow up on new patient insurance paperwork and ensure proper routing.
• Maintain professional communication with patients and billing partners.
• Escalate any insurance documentation issues promptly.

Essential Qualifications: What We Expect

• Minimum of 1–2 years of healthcare or behavioral health administrative experience.
• Proficiency with TherapyNotes or a comparable EHR/EMR system.
• Strong written communication skills in English, with a professional tone.
• Excellent organizational skills and meticulous attention to detail.
• Ability to work independently, managing tasks without frequent check‑ins.
• Reliable computer, high‑speed internet (≥25 Mbps), noise‑canceling headset, webcam, and a quiet workspace.
• Valid NBI Clearance and/or Local Police Clearance (mandatory).

Preferred Qualifications: Bonus Points

• Experience in therapy, mental health, or behavioral health settings.
• Background in patient intake support and scheduling.
• Experience with copay or payment follow‑ups, including handling declined or denied transactions.
• Familiarity with insurance verification processes and external biller coordination.
• Prior exposure to HIPAA compliance training and cybersecurity best practices.

Skills & Competencies: The DNA of Success

• Exceptional time‑management and multitasking abilities.
• Strong problem‑solving skills, especially in resolving paperwork or payment issues.
• High emotional intelligence and empathy when interacting with patients.
• Proficiency in Microsoft Office Suite, Google Workspace, and email management tools.
• Adaptability to evolving workflows and technology updates.

Career Growth & Learning Opportunities

While this role is part‑time, brighthush is committed to your professional development. You’ll receive:

• Access to our HIPAA & Cybersecurity Training + Certification program, ensuring you’re equipped to handle PHI securely.
• Participation in the Top 1% VA Performance Training series, covering advanced communication, client management, and productivity systems.
• Regular feedback sessions with the practice owner, fostering continuous improvement.
• Opportunities to transition into full‑time roles or specialized positions within brighthush as you grow.

Work Environment & Culture: Where You Belong

brighthush values a collaborative, inclusive, and supportive culture. Even though you’ll be working remotely, you’ll be part of a tight‑knit team that celebrates successes, shares knowledge, and prioritizes work‑life balance. We encourage open communication, provide a dedicated HR & Contractor Support Team, and offer a secure VPN license to protect your privacy. Our remote‑first philosophy means you can work from anywhere, but you’ll never feel isolated – we connect through weekly huddles, virtual coffee chats, and a vibrant Slack community.

Compensation & Benefits: Your Value, Rewarded

• Hourly rate: $5–$6, commensurate with experience.
• Flexible scheduling: 20 hours per week, Monday to Friday, with preferred blocks of 9:00 AM–11:00 AM and 2:00 PM–4:00 PM Eastern Time.
• Optional performance‑based incentives and bonuses, depending on client approval.
• Paid or unpaid time off, aligned with client policies.
• Access to templates, workflow guides, and SOP support to streamline your tasks.
• Comprehensive training resources, including HIPAA compliance, cybersecurity, and advanced intake management.

How to Apply: Join the brighthush Family

Ready to make a difference in women’s mental health while enjoying the flexibility of remote work? Click the link below to submit your application and become part of the brighthush family.