Seasoned Medical Virtual Assistant – Clinical Support, Telehealth Coordination, EHR Management & Patient Engagement Specialist at brighthush

About brighthush

brighthush is a trailblazing healthcare innovation hub that fuses cutting‑edge technology with heartfelt patient care. Our mission is to democratize high‑quality medical services, making them accessible, efficient, and deeply personalized for every individual. By harnessing the power of telehealth, electronic health records, and data‑driven insights, we empower clinicians to focus on what they do best—healing—while we streamline the administrative backbone that keeps the practice running smoothly. In a world where digital transformation is reshaping every facet of healthcare, brighthush stands at the forefront, delivering solutions that elevate both provider experience and patient outcomes.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, collaborative team that values creativity, continuous learning, and a culture of transparency. We celebrate diversity, encourage innovation, and provide a flexible, supportive work environment that balances professional growth with personal well‑being. Whether you’re a seasoned medical professional or a driven administrative specialist, brighthush offers the resources, mentorship, and opportunities to elevate your career to new heights. Our remote‑first model means you can work from anywhere while staying connected to a vibrant, multidisciplinary community that thrives on shared purpose and mutual respect.

Role Overview

We are seeking a dedicated Medical Virtual Assistant to become an integral part of our virtual care ecosystem. In this full‑time, 40‑hour per week position, you will serve as the primary point of contact for patients, clinicians, and insurance partners. Your responsibilities will span patient communication, electronic health record (EHR) management, clinical support, billing, and research—ensuring seamless, HIPAA‑compliant operations that enhance patient experience and clinical outcomes. You will be the linchpin that keeps the virtual clinic humming, translating complex medical workflows into clear, actionable steps for both patients and providers.

Key Responsibilities

• Patient Communication & Scheduling: Manage inbound and outbound calls, emails, and chat messages. Coordinate appointment scheduling, send reminders, and conduct follow‑ups to improve patient adherence and satisfaction.
• EHR & Medical Records Management: Organize, update, and securely handle electronic health records. Ensure data integrity, proper coding, and compliance with regulatory standards.
• Administrative Coordination: Perform data entry, maintain appointment calendars, and coordinate care between providers. Facilitate smooth transitions for referrals and specialist consultations.
• Clinical Support: Prepare patient charts, gather and summarize patient information for physicians, and conduct preliminary assessments and triage to prioritize care needs.
• Billing & Insurance: Verify insurance coverage, process claims, and support billing workflows. Maintain accurate documentation to meet compliance and audit requirements.
• Research & Reporting: Conduct medical research on emerging topics, compile reports, and present findings to healthcare professionals to support evidence‑based practice.
• Telehealth Facilitation: Assist patients and clinicians with virtual visit logistics, troubleshoot technology issues, and ensure smooth telehealth encounters.
• Quality Improvement: Participate in continuous improvement initiatives, identify bottlenecks in workflows, and propose solutions that enhance efficiency and patient safety.
• Team Collaboration: Work closely with physicians, nurses, billing specialists, and IT support to ensure seamless integration of clinical and administrative processes.
• Compliance & Security: Uphold HIPAA standards, maintain confidentiality, and stay current on evolving privacy regulations.

Essential Qualifications

• Extensive experience in a clinical or medical administrative role, preferably within a virtual or hybrid care setting.
• Certification as a Medical Assistant, Registered Nurse, or equivalent credential that demonstrates clinical knowledge and administrative competence.
• Proficiency with EHR/EMR systems (e.g., Epic, Cerner, Athenahealth) and a proven track record of accurate data entry and record maintenance.
• Strong knowledge of medical coding (CPT, ICD‑10) and billing processes, with the ability to translate clinical documentation into accurate claims.
• Excellent verbal and written communication skills, capable of conveying complex information in a clear, patient‑friendly manner.
• High level of organizational skill and meticulous attention to detail, ensuring no critical data is overlooked.
• Ability to maintain confidentiality and uphold HIPAA standards in all aspects of work.
• Self‑motivated, capable of working independently while managing multiple tasks and deadlines.
• Proficiency in common office software (Microsoft Office Suite, Google Workspace) and a willingness to learn new tools quickly.

Preferred Qualifications

• Experience in medical cannabis utilization and related regulatory frameworks, providing a unique perspective on emerging therapeutic modalities.
• Familiarity with telehealth best practices and virtual care platforms, including patient onboarding and technical troubleshooting.
• Background in research methodology and data analysis, with the ability to synthesize findings into actionable insights.
• Previous experience in a fast‑paced, high‑volume virtual care setting, demonstrating resilience and adaptability.
• Knowledge of quality improvement methodologies (Lean, Six Sigma) and a history of implementing process enhancements.

Skills & Competencies

• Patient‑centered communication and empathy, ensuring every interaction reflects the compassionate ethos of brighthush.
• Technical proficiency with medical software, virtual platforms, and emerging health IT solutions.
• Critical thinking and problem‑solving in real‑time scenarios, turning challenges into opportunities for improvement.
• Adaptability to evolving protocols, technology updates, and regulatory changes.
• Team collaboration across multidisciplinary healthcare teams, fostering a culture of shared success.
• Time‑management and prioritization under tight deadlines, maintaining high quality while meeting targets.
• Commitment to continuous learning, staying abreast of industry trends and best practices.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent through continuous professional development. You will have access to:

• Ongoing training in the latest telehealth technologies, EHR updates, and clinical workflows.
• Mentorship from senior clinicians and administrative leaders who guide your career trajectory.
• Opportunities to lead projects, such as workflow optimization, patient education initiatives, or quality improvement studies.
• Clear pathways to advanced roles—clinical coordinator, operations manager, or telehealth program director—based on performance and interest.
• Access to industry conferences, webinars, and certification programs that broaden your expertise.
• Regular knowledge‑sharing sessions where you can present findings, propose innovations, and influence organizational strategy.

Work Environment & Company Culture

Our virtual‑first culture means you can work from anywhere while staying connected to a vibrant, collaborative team. We prioritize:

• Flexible scheduling to support work‑life balance, allowing you to align your work hours with personal commitments.
• Regular virtual team huddles, knowledge‑sharing sessions, and social events that foster camaraderie and engagement.
• A culture of transparency, open communication, and mutual respect, where every voice is heard and valued.
• Commitment to diversity, equity, and inclusion in all aspects of our operations, ensuring a welcoming environment for all.
• Recognition programs that celebrate achievements, milestones, and contributions to the organization’s success.
• Access to a digital wellness platform offering virtual fitness classes, mindfulness sessions, and mental health resources.

Compensation & Benefits

While specific figures are tailored to experience and qualifications, brighthush offers a competitive salary package that includes:

• Health, dental, and vision insurance with comprehensive coverage options.
• Retirement savings plan with employer match, ensuring your future is secure.
• Paid time off, sick leave, and flexible vacation policies that respect your personal life.
• Professional development stipend and tuition reimbursement for courses, certifications, and conferences.
• Wellness programs, including virtual fitness classes, mental health resources, and employee assistance programs.
• 24/7 support hotline for personal and professional assistance.
• Technology stipend to equip you with the tools needed for remote work excellence.

How to Apply

Ready to bring your expertise to a forward‑thinking healthcare team? Submit your resume and a cover letter outlining your experience in medical administration, telehealth, and patient support to brighthush.com/careers. In your cover letter, highlight how your background aligns with our mission and describe a time when you improved a clinical workflow or patient experience. We look forward to exploring how your skills can help us elevate patient care and operational excellence.

Join brighthush – Where Innovation Meets Compassion

At brighthush, we’re redefining the future of healthcare delivery. If you’re passionate about improving patient experiences, streamlining clinical workflows, and embracing technology, we invite you to apply. Together, we can create a brighter, healthier tomorrow.